Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$130K - $160K *

Shape the future of customer success by managing strategic accounts, driving retention, and fostering partnerships. Collaborate with stakeholders to enhance product adoption and deliver measurable gro...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$180K - $260K *

Champion customer success by owning account management, driving ERP adoption, and resolving critical issues. Lead a high-performing team to optimize workflows and enhance client retention in a fast-pa...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$177K - $221K *

Accelerate customer success by leveraging technical expertise and problem-solving skills. Own post-sales relationships, drive product adoption, and collaborate with sales to enhance customer engagemen...

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$177K - $221K *

Transform customer success by leveraging technical expertise and problem-solving skills to enhance adoption and integration of innovative solutions, ensuring long-term satisfaction and growth within e...

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$177K - $221K *

Engage with customers to drive adoption and success of technical solutions. Leverage your expertise to foster relationships, solve problems, and promote product features, ensuring clients maximize the...

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$177K - $221K *

Unlock potential by driving customer success through technical expertise and relationship management. Collaborate with sales to enhance product adoption and optimize client experiences, ensuring long...

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$117K - $142K *

Optimize your impact by leading Salesforce strategy and execution. Collaborate with cross-functional teams to enhance CRM capabilities, ensuring seamless user experiences while driving data governance...

5 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$120K - $145K *

Partner with us to drive growth and customer engagement in the life sciences sector. Leverage your technical expertise and strategic insight to build trusted relationships and deliver analytics soluti...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Grow your career with a strategic role that drives revenue and customer engagement in the life sciences sector. Collaborate with key stakeholders to deliver analytics solutions and enhance relationshi...

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$145K - $154K *

Shape the future of subscriber engagement by leading lifecycle marketing strategies, enhancing retention, and maximizing customer lifetime value through data-driven decisions and cross-functional coll...

4 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$120K - $145K *

Elevate customer success by leading a dynamic team focused on adoption, satisfaction, and advocacy. Collaborate across departments to enhance customer relationships and drive measurable outcomes while...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Oversee all business operations, ensuring effective project management, budget control, and personnel onboarding. Lead strategic planning and performance evaluation to align procurement with project g...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $210K *

Lead the charge in defining product strategy and ecosystem alignment for mobile location capabilities, collaborating with cross-functional teams to achieve product-market fit and drive native integrat...

Today

  •   5 - 7 years exp.  •   Information Technology

$190K - $230K *

Join a team that's redefining product discovery in e-commerce. Lead the end-to-end experience from search to cart, collaborating across functions to enhance customer engagement and drive conversion th...

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$115K - $130K *

Develop strategic account plans and deliver exceptional client service to enhance retention and satisfaction. Collaborate with cross-functional teams to manage complex client needs and drive growth th...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$135K - $225K *

Drive impactful marketing strategies for healthcare sustainability programs, enhancing customer engagement and adoption. Collaborate across teams to develop compelling value propositions and represent...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$135K - $225K *

Drive strategic marketing initiatives for a medical device reprocessing program, enhancing customer engagement and adoption. Collaborate with cross-functional teams to develop compelling value proposi...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$135K - $225K *

Advance our medical device reprocessing program by developing strategies that enhance customer engagement and adoption. Collaborate with cross-functional teams to drive market development and represen...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $145K *

Lead advanced technical consulting in reinsurance, collaborating with Brokers and clients to manage risk, mentor colleagues, and enhance operational processes while delivering exceptional client servi...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$125K - $150K *

Drive advanced technical insight and guidance in complex reinsurance scenarios. Collaborate with Brokers and clients to manage risk, mentor colleagues, and enhance operational improvements while repre...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$125K - $150K *

Join us to revolutionize our GTM hiring strategy, focusing on sourcing and closing top-tier sales talent for enterprise roles. You'll drive the recruitment process from start to finish, ensuring we at...

6 days ago

  •   5 - 7 years exp.  •   Legal & Accounting

$154K - $278K *

Drive innovation in advanced maritime technologies, leading multidisciplinary teams to deliver cutting-edge solutions for critical defense missions. Oversee program execution, business development, an...

United StatesRemote

Yesterday

  •   15+ years exp.  •   Technical Services

$100K - $172K *

Drive strategic initiatives and revenue planning by collaborating with sales leadership. Utilize analytical skills to manage cross-functional projects, synthesize data, and deliver actionable insights...

2 weeks ago

  •   5 - 7 years exp.  •   Media

$100K - $172K *

Shape the future of business operations by driving strategy and revenue plans. Collaborate with cross-functional teams to tackle challenges, manage initiatives, and deliver data-driven insights that i...

2 weeks ago

  •   5 - 7 years exp.  •   Media

$115K - $160K *

Drive the launch of a customer experience program across multiple countries, managing escalations and improvements. Collaborate with leaders to ensure successful implementation and deliver results tha...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.