Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$121K - $160K *

Drive partner success by developing impactful product marketing strategies. Collaborate across teams to create compelling messaging, enablement materials, and go-to-market plans that enhance partner e...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Lead customer success initiatives by fostering long-term relationships, guiding onboarding, and driving adoption of medication-management solutions in healthcare settings. Collaborate with teams to en...

6 days ago

  •   Less than 5 years exp.  •   Healthcare

$120K - $150K *

Join a team that's dedicated to enhancing customer success by bridging communication between clients and internal teams, ensuring seamless execution and proactive risk management to foster trust and s...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$212K - $222K *

Champion client success as you lead Aera solution deployments, building trusted relationships with executives to drive value and Decision Intelligence roadmaps while managing project delivery and fost...

United StatesRemote

Reposted 4 days ago

  •   11 - 15 years exp.  •   Information Technology

$107K - $145K *

Join a team that's redefining the People Business Partner role, supporting technical leaders in scaling teams and driving performance while ensuring an inclusive employee experience during a transform...

Toronto, ONIn-Person

3 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$107K - $145K *

Drive strategic people initiatives within a technical infrastructure team, enhancing organizational performance and employee experience while navigating growth and transformation in a dynamic environm...

Calgary, ABIn-Person

3 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$107K - $145K *

Empower teams as a Senior People Business Partner, driving strategic HR initiatives within Technical Infrastructure. Collaborate with leaders to enhance performance, navigate change, and foster an inc...

Vancouver, BCIn-Person

3 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$95K - $115K *

Champion customer success by ensuring satisfaction and value delivery. Collaborate with clients and internal teams to enhance engagement, drive renewals, and implement proactive strategies for account...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$140K - $175K *

Take ownership of global customer retention and expansion by leading a diverse team of Customer Success Managers. Drive operational excellence and collaborate cross-functionally to enhance customer sa...

Ontario, CARemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$85K - $100K *

Empower clients to maximize their ROI through expert guidance on the Skai platform. Leverage your project management and technical skills to enhance client satisfaction and drive growth in Paid Search...

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $200K *

Join us in a pivotal leadership role to enhance customer success initiatives, drive operational excellence, and build a high-performing team focused on customer engagement and retention strategies in...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$123K - $186K *

Champion client success by leveraging technical expertise and strategic insights. Drive growth through relationship management, collaboration with internal teams, and innovative solutions that enhance...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Champion operational excellence by leading post-sale revenue processes, enhancing customer retention, and driving cross-functional initiatives. Collaborate with teams to streamline workflows, integrat...

Today

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Transform post-sale operations by designing and scaling processes that enhance customer retention and revenue growth. Collaborate across teams to streamline workflows, integrate technology, and drive...

Boston, MARemote

Today

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Elevate customer success by managing strategic accounts, driving growth, and fostering relationships. Collaborate cross-functionally to ensure satisfaction, mitigate risks, and identify upsell opportu...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Empower customer success by managing strategic accounts, driving growth, and ensuring satisfaction. Build relationships, analyze data, and collaborate cross-functionally to exceed goals and mitigate r...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$180K - $200K *

Accelerate progress at a multinational level by driving the reward and global mobility agenda. Lead the design and governance of compensation structures, ensuring alignment with business needs while p...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Lead enterprise sourcing strategies to optimize supplier relationships, ensuring alignment with business objectives. Drive contract negotiations and develop comprehensive processes to enhance procurem...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $155K *

Lead the charge in crafting compelling content that shapes industry narratives, engages HR and benefits leaders, and drives brand awareness through diverse formats, ensuring a consistent voice and str...

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $155K *

Transform the narrative of AI in benefits by crafting compelling content that engages HR leaders. Collaborate across teams to produce thought leadership, event materials, and social media strategies t...

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Empower the future of Finance technology as a Senior Product Owner, driving innovative solutions across global platforms. Collaborate with Finance and Engineering teams to enhance Record to Report pro...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Champion customer success by managing Enterprise accounts, driving adoption, and ensuring value realization. Collaborate with stakeholders to mitigate risks and lead renewals, while leveraging data to...

6 days ago

  •   5 - 7 years exp.  •   Media

$115K - $172K *

Shape the future of healthcare by leading complex data ingestion initiatives. Collaborate with cross-functional teams to drive program delivery, manage risks, and ensure operational excellence while t...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$110K - $130K *

Join our dynamic team as a Senior Product Owner, where you'll drive innovative solutions in Finance technology, collaborating with cross-functional teams to enhance global processes and deliver impact...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$117K - $185K *

Innovate with a dynamic product marketing team to shape compelling narratives and go-to-market strategies that drive revenue and redefine enablement in the AI era. Collaborate across functions to conn...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.