Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$94K - $115K *

Lead the development of innovative mobile strategies and AI integration, enhancing user experiences for students and faculty. Collaborate across teams to drive digital transformation and measurable ou...

4 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Lead the charge in developing impactful product marketing strategies that resonate with K-12 decision-makers. Drive adoption and revenue growth through compelling messaging and AI-enabled processes, e...

Massachusetts, USRemote

Reposted today

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$124K - $186K *

Champion the future of underwriting by owning strategic product initiatives that enhance risk models and AI workflows, driving innovation and efficiency in a tech-focused environment for business grow...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$124K - $186K *

Join a strategic role to define, enhance, and execute a comprehensive underwriting platform strategy, integrating cutting-edge technology and AI to drive business growth and improve risk management in...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$124K - $186K *

Shape the future of underwriting by owning the end-to-end strategy and execution of a high-impact platform, leveraging risk models and AI for enhanced business outcomes. Collaborate cross-functionally...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$124K - $186K *

Join a team that's redefining the future of underwriting technology. You'll lead the charge in product management for our risk-intensive platforms, driving innovation and strategy in AI-powered underw...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$112K - $135K *

Champion innovative digital experiences in financial services. Collaborate with cross-functional teams to identify customer needs, define product strategies, and drive impactful solutions that enhance...

Yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Drive customer retention by owning renewal strategies for public sector clients. Collaborate with Sales and Customer Success to enhance workflows, forecast outcomes, and ensure seamless renewal experi...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Join a team that's dedicated to enhancing member engagement through strategic lifecycle marketing. You'll develop and execute multi-channel campaigns, optimize member journeys, and collaborate cross-f...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$166K - $195K *

Empower financial advisors and clients by leading the development of a cutting-edge advisor marketplace. Drive product strategy, enhance user experience, and collaborate across teams to scale a transf...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$166K - $195K *

Redefine the advisor experience by leading the Advisor Marketplace product, enhancing connections between investors and advisors through innovative technology and data-driven strategies. Drive growth...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$100K - $140K *

Elevate your career by driving customer success for high-value enterprise clients. Leverage your expertise in SaaS and workforce management to foster relationships, ensure retention, and unlock growth...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $140K *

Unlock your potential by driving customer success for high-value enterprise clients. Leverage your expertise in SaaS and workforce management to foster relationships, ensure retention, and promote gro...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$220K - $240K *

Transform customer operations by leading a team to enhance renewal processes, optimize workflows, and implement AI-driven solutions. Collaborate cross-functionally to build infrastructure that capture...

Tennessee, USRemote

6 days ago

  •   11 - 15 years exp.  •   Consumer Technology

$120K - $145K *

Elevate your career by leading Procure-to-Pay initiatives, optimizing business processes, and enhancing systems integration. Collaborate with cross-functional teams to drive efficiency and visibility...

California, USRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$140K - $165K *

Transform customer relationships into strategic partnerships, driving revenue growth and operational efficiencies through technical expertise and business acumen. Lead customer success initiatives fro...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$111K - $160K *

Unlock potential by owning post-sales relationships with enterprise customers, driving measurable outcomes and value realization through strategic workflow redesign and AI integration, while collabora...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Shape the future of program management by leading complex projects from initiation to closure. Utilize your expertise to guide teams, mitigate risks, and deliver impactful results while fostering coll...

Toronto, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$140K - $150K *

Join a team that's redefining internal business systems by leveraging AI and Microsoft Dynamics 365. Lead cross-functional initiatives, drive product strategy, and deliver scalable solutions that enha...

Today

  •   5 - 7 years exp.  •   Information Technology

$81K - $127K *

Drive customer success by managing the full lifecycle of client engagement, ensuring product utilization and alignment with business goals. Collaborate with teams to foster strategic partnerships and...

Magna, UTRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$83K - $166K *

Optimize end-to-end order execution for OCI data centers, ensuring timely delivery and inventory efficiency. Collaborate cross-functionally to enhance processes, automate workflows, and establish KPIs...

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$70K - $166K *

Join a team that's dedicated to optimizing supply chain solutions through strategic program management. Collaborate with cross-functional teams to identify risks and drive impactful initiatives that e...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$70K - $166K *

Lead the charge in transforming supply risk management by executing strategic initiatives and collaborating with cross-functional teams to optimize operations and drive impactful results...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$70K - $166K *

Join a dynamic team to drive complex programs, collaborating across functions to ensure timely delivery and alignment with corporate strategy. Leverage your leadership and communication skills to fost...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $222K *

Lead field marketing strategies to enhance HCP engagement and optimize sales force performance. Drive successful product launches and align campaigns with business goals while collaborating with cross...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.