Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$120K - $145K *

Accelerate progress at enterprise-level security transformations by guiding Fortune 100 clients through DevSecOps adoption. Leverage your expertise to build trusted relationships, drive value, and inf...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$78K - $150K *

Drive customer success by managing complex portfolios, enhancing product adoption, and ensuring retention through data-driven insights and proactive engagement. Collaborate cross-functionally to deliv...

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$78K - $150K *

Innovate with us as you drive product adoption and retention across diverse customer portfolios, utilizing data-driven insights to enhance customer success and deliver maximum value through proactive...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Information Technology

$78K - $150K *

Drive customer success by managing account strategies, fostering adoption, and establishing proactive engagement to ensure retention and growth across a complex portfolio of customers...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Information Technology

$136K - $215K *

Lead the charge in enhancing enterprise customer relationships by managing renewals, identifying risks, and driving engagement strategies. Collaborate across teams to ensure customer value and satisfa...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $190K *

Transform customer success in life sciences by driving strategic account growth, building trusted relationships, and delivering measurable value. Leverage your expertise to influence senior stakeholde...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$95K - $115K *

Drive strategic customer relationships and enhance value realization for banking partners. Own complex accounts, navigate stakeholder dynamics, and lead initiatives to boost adoption and retention whi...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $170K *

Accelerate your career by owning enterprise client relationships, driving revenue growth, and delivering campaign excellence in a fast-paced digital advertising environment. Collaborate cross-function...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$133K - $183K *

Join a dynamic team to shape the future of customer success technology. Drive strategy, optimize Gainsight, and enhance customer outcomes through collaboration and innovation, ensuring seamless integr...

Toronto, ONIn-Person

Today

  •   8 - 10 years exp.  •   Information Technology

$138K - $208K *

Lead the strategy and execution of a customer success platform, driving retention and expansion through data-driven insights and cross-functional collaboration. Leverage Gainsight expertise to enhance...

Today

  •   8 - 10 years exp.  •   Information Technology

$138K - $208K *

Unlock potential by driving the strategy and execution of the Gainsight Customer Success platform, enhancing customer health monitoring, risk management, and retention strategies through collaboration...

Today

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Grow your career with a pivotal role bridging client needs and team execution. Cultivate relationships, manage projects, and drive strategic outcomes to ensure measurable success, all while collaborat...

Reposted yesterday

  •   8 - 10 years exp.  •   Business Services

$100K - $120K *

Lead the charge in enhancing customer success strategies to maximize retention and drive growth. Collaborate with cross-functional teams to strengthen partnerships, resolve escalations, and implement...

Reposted today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Accelerate customer success by developing strategies that enhance partnerships, drive retention, and foster growth. Collaborate with cross-functional teams to ensure exceptional service and value real...

Rosemount, MNRemote

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Lead customer success initiatives to enhance partnerships, drive retention, and maximize growth. Collaborate with cross-functional teams to ensure exceptional service and value realization while proac...

Reposted today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Help us elevate customer satisfaction by guiding clients through onboarding, fostering relationships, and driving product adoption. Collaborate with teams to ensure seamless experiences and contribute...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $155K *

Unlock potential by driving strategic partnerships and delivering data-driven solutions for enterprise clients. Navigate complexities and advocate for enhancements to ensure operational excellence and...

Yesterday

  •   5 - 7 years exp.  •   Transportation

$140K - $155K *

Empower enterprise partnerships by transforming complex data into actionable insights, ensuring operational excellence and consistent ROI. Navigate ambiguity and advocate for enhancements to deliver t...

Yesterday

  •   5 - 7 years exp.  •   Transportation

$155K - $172K *

Champion enterprise partnerships by leveraging data-driven insights to solve complex challenges, ensuring operational excellence and consistent ROI for clients in a fast-paced, dynamic environment...

Yesterday

  •   5 - 7 years exp.  •   Transportation

$81K - $120K *

Lead the charge in driving customer success and retention for high-value SMB clients. Manage the full customer lifecycle, ensuring measurable outcomes and strategic partnerships that foster growth and...

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$120K - $145K *

Accelerate progress at customer deployments and adoption, driving value realization across a portfolio of accounts. Leverage technical fluency and business acumen to ensure successful outcomes and dee...

RemoteRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Join a dynamic team as you manage client relationships, ensuring successful onboarding and adoption of our platform. Drive account growth through proactive engagement and strategic insights, enhancing...

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$110K - $130K *

Advance customer success by managing enterprise accounts, driving adoption, and ensuring renewals. Collaborate with cross-functional teams to enhance client relationships and deliver impactful solutio...

6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Tackle customer success by leading enterprise onboarding, tracking health metrics, and driving adoption. Collaborate with cross-functional teams to enhance customer experience and advocate for product...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$87K - $116K *

Join a team that's dedicated to guiding customers through their deployment journey, ensuring seamless transitions and successful outcomes. Leverage your expertise to manage complex projects and collab...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.