Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.
Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.
Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.
Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.
Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.
Director, Customer Success Management (MuleSoft)
$205K - $298K *
Join a team that's driving customer success through strategic leadership and collaboration. You'll manage a skilled team, enhance customer experiences, and ensure product adoption, all while fostering...
1 week ago
Director, Customer Success Management (MuleSoft)
$205K - $298K *
Transform customer success by leading a dynamic team to drive product adoption, renewals, and growth. Collaborate cross-functionally to enhance customer experiences and deliver strategic insights that...
1 week ago
Director, Customer Success Management (MuleSoft)
$171K - $273K *
Elevate customer success by leading a team of CSMs to drive product adoption, renewals, and growth. Collaborate cross-functionally to enhance customer experience and ensure alignment with business obj...
1 week ago
$116K - $171K *
Join a dynamic team to drive customer value through data-driven insights, AI solutions, and cross-functional collaboration. Empower stakeholders with compelling business cases and innovative strategie...
6 days ago
$116K - $171K *
Unlock potential by driving strategic insights and AI solutions to enhance customer engagement and ROI. Collaborate cross-functionally to shape go-to-market strategies and deliver impactful presentati...
6 days ago
$111K - $142K *
Join a team that's redefining customer engagement by leveraging AI to drive insights, develop solutions, and shape go-to-market strategies. Collaborate cross-functionally to articulate value and enhan...
6 days ago
Sr. Customer Success Manager, Amazon Leo
$110K - $193K *
Lead the charge in managing strategic consumer partnerships, operationalizing sales channels to enhance customer acquisition and revenue growth. Drive seamless launches, build scalable processes, and...
6 days ago
Senior Technical Product Manager
$120K - $145K *
Lead the product direction for a platform connecting fuel retailers, carriers, and suppliers. Drive API design, data contracts, and onboarding improvements while collaborating with engineering in an A...
2 weeks ago
Senior Technical Engagement Manager
$139K - $163K *
Join our dynamic Customer Success Engineering team to lead high-impact engagements with enterprise clients. Drive strategic projects, manage key stakeholder relationships, and ensure successful delive...
1 week ago
Senior Technical Product Manager
$112K - $135K *
Drive product management excellence by translating customer insights into actionable requirements for Workday connector implementations, enhancing deployment efficiency and reducing blockers across te...
Today
Senior Product Manager, Enterprise (Remote)
$200K - $250K *
Pioneer innovative solutions in enterprise healthcare by owning product development, enhancing EMR integrations, and streamlining implementations to ensure rapid adoption and customer satisfaction acr...
3 weeks ago
Customer success manager, enterprise
$110K - $130K *
Join a team that's transforming business through sustainability data. As a Customer Success Manager, you'll drive retention and growth for Mid-Market and Enterprise accounts, ensuring alignment with t...
1 week ago
Customer success manager, enterprise
$110K - $130K *
Accelerate your career by driving customer success and sustainability initiatives. Partner with enterprise accounts to enhance their operations through data insights, ensuring retention and growth whi...
1 week ago
Senior Product Manager - Remote US
$130K - $140K *
Innovate within the healthcare sector by identifying market gaps and designing impactful products. Collaborate across teams to drive product strategy, ensuring solutions meet industry needs while enha...
3 weeks ago
Senior People Business Partner, Mammoth Care
$130K - $145K *
Champion impactful change by partnering with senior leaders to align business strategy with talent needs, driving organizational effectiveness and fostering a culture of growth and engagement in a dyn...
3 weeks ago
Senior Product Manager | Applied AI
$150K - $180K *
Drive the vision and strategy for AI-powered products, managing their lifecycle and enhancing team capabilities. Collaborate across functions to leverage AI effectively, ensuring quality and user impa...
4 weeks ago
Senior Product Manager | Applied AI
$135K - $160K *
Contribute to the vision and strategy of AI-powered products, managing their lifecycle and delivery. Leverage AI tools for decision-making and mentor fellow Product Managers to enhance team capabiliti...
4 weeks ago
Senior Product Manager | Applied AI
$135K - $160K *
Champion the vision and strategy for AI-powered products, driving their roadmap and delivery while mentoring peers. Leverage AI tools to enhance decision-making and product lifecycle management, ensur...
4 weeks ago
Enterprise Customer Success Manager - West
$86K - $133K *
Champion the post-sales journey for enterprise clients, driving value through AI solutions, workflow redesign, and strategic adoption. Collaborate cross-functionally to enhance customer success and in...
4 weeks ago
Enterprise Customer Success Manager - West
$86K - $133K *
Empower enterprise customers by driving measurable outcomes and value realization. Collaborate cross-functionally to enhance workflows, leverage AI solutions, and ensure stakeholder alignment for succ...
4 weeks ago
Senior Product Operations Manager
$153K - $187K *
Partner with us to shape and execute innovative strategies that drive growth and operational excellence. Collaborate across teams to implement AI-driven solutions and enhance customer adoption, ensuri...
2 weeks ago
Senior Customer Success Manager, Public Sector
$100K - $120K *
Champion the strategic growth of high-value enterprise customers, driving engagement and retention through expert lifecycle management and impactful storytelling. Collaborate with internal teams to en...
Reposted today
Senior Professional Services Consultant
$105K - $140K *
Help us lead end-to-end implementations of sales compensation programs, collaborating with clients to design and configure solutions that drive efficiency and success in a fast-paced environment...
Today
$88K - $105K *
Lead client success initiatives by managing relationships, driving product adoption, and ensuring renewals for a diverse portfolio of credit unions and community banks. Collaborate cross-functionally...
Reposted 1 week ago
Customer Success Manager, Director - Core (Sales & Service) Clouds
$171K - $273K *
Shape the future of customer success by driving strategic initiatives for high-impact accounts. Collaborate with cross-functional teams to enhance platform adoption and deliver measurable ROI, ensurin...
2 days ago
What does a Senior Customer Success Manager do?
A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.
What qualifications are common for Senior Customer Success Manager jobs?
Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.
How much do Senior Customer Success Managers earn?
Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.
What skills help Senior Customer Success Managers succeed?
Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.
Where can a Senior Customer Success Manager’s career lead?
Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.