Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$190K - $250K *

Elevate cloud partnerships by driving co-sell strategies and building strong relationships with AWS and Microsoft teams, ensuring pipeline growth and revenue acceleration through effective collaborati...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$190K - $250K *

Unlock growth as a Senior Cloud Partner Sales Manager, bridging internal sales and cloud partners. Drive co-sell strategies, build relationships, and generate pipeline to accelerate revenue in a dynam...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$190K - $250K *

Empower growth by managing strategic cloud partnerships, aligning sales strategies, and driving co-sell initiatives to enhance pipeline and revenue. Build relationships with key stakeholders to ensure...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$190K - $250K *

Unlock potential by driving strategic cloud partnerships and co-sell initiatives. Collaborate with internal sales teams and cloud partners to accelerate pipeline growth and enhance market presence thr...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$190K - $250K *

Lead the charge in scaling our cloud co-sell ecosystem by building strategic partnerships, aligning go-to-market strategies, and driving revenue growth through effective collaboration with internal sa...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$190K - $250K *

Drive strategic partnerships and co-sell initiatives with cloud providers to accelerate revenue growth. Collaborate with internal sales teams and cloud partners, executing high-impact strategies that...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$190K - $250K *

Accelerate progress at the intersection of cloud partnerships and sales. Drive co-sell strategies, build relationships with AWS and MSFT, and enhance pipeline growth through effective collaboration an...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Drive client success by fostering strategic partnerships and ensuring seamless adoption of solutions. Collaborate cross-functionally to deliver measurable outcomes and enhance client satisfaction thro...

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$113K - $164K *

Lead the charge in enhancing client success by strategically advising high-impact clients, fostering executive relationships, and driving solution adoption while mitigating risks and ensuring measurab...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Legal & Accounting

$120K - $145K *

Analyze and lead the development of Scout profile data, transforming user interactions into reliable metrics for matching research participants. Drive strategy, evaluation, and cross-functional collab...

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$78K - $97K *

Transform public sector organizations by driving AI adoption and workflow redesign. As a trusted advisor, you'll ensure measurable outcomes and long-term value for enterprise customers while collabora...

Yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$78K - $97K *

Empower public sector agencies to transform content management and workflows. Drive AI adoption and measurable outcomes as a trusted advisor, collaborating across teams to ensure customer success and...

Yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$86K - $108K *

Drive customer success by partnering with public sector agencies to enhance AI adoption, streamline workflows, and achieve measurable outcomes. Collaborate cross-functionally to ensure clients realize...

Yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$100K - $120K *

Drive customer success by building relationships, enhancing product adoption, and delivering value in a dynamic SaaS environment. Collaborate cross-functionally to ensure client satisfaction and reten...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $180K *

Champion the evolution of PromoMats by driving product strategy and AI integration, enhancing marketing and regulatory workflows for life sciences companies. Collaborate with cross-functional teams to...

Toronto, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$133K - $156K *

Join us to lead strategic initiatives that enhance custody platforms, driving product vision and operational efficiency. Collaborate across teams to identify opportunities and deliver impactful soluti...

Reposted 3 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$133K - $156K *

Unlock potential by leading strategic initiatives to enhance custody platforms. Drive product vision, manage lifecycles, and collaborate across teams to deliver innovative solutions that meet evolving...

Reposted 3 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$133K - $156K *

Lead the charge in transforming custody platforms by driving product vision, enhancing workflows, and collaborating across teams to deliver innovative solutions that meet evolving customer and market...

Reposted 3 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Create strategic partnerships by serving as a technical advisor for clients, leveraging industry expertise to enhance project outcomes and align solutions with business needs while ensuring effective...

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $130K *

Support clients by providing strategic technical guidance and consulting, ensuring alignment with their business needs and operational priorities while leveraging industry expertise and technical know...

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$100K - $120K *

Join a team that's shaping the future of hospitality tech by managing customer success for SMB and mid-market restaurant groups, driving renewals and expansions while building effective processes and...

3 weeks ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$110K - $130K *

Unlock potential by owning the demand generation engine, driving campaigns, and leveraging AI to enhance productivity. Collaborate across teams to build effective strategies that convert leads and mea...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$210K - $253K *

Lead strategic partnerships to drive growth and success in a dynamic healthcare ecosystem. Collaborate with internal teams and external stakeholders to enhance relationships, execute activation plans...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$145K - $185K *

Join a team that's driving marketing excellence by owning and scaling our marketing operations. You'll lead cross-functional projects, optimize tech stacks, and ensure data integrity to enhance pipeli...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Join a team that's redefining web platform management by driving innovation and adoption. You'll translate stakeholder needs into actionable roadmaps, partner with engineering teams, and enhance platf...

Toronto, ONIn-Person

1 week ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.