Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$95K - $115K *

Lead the charge in managing a diverse portfolio of national accounts, driving strategy and growth in the Department, Farm, Home & Brokers channel while mentoring a dynamic sales team and ensuring oper...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$145K - $160K *

Join our dynamic team as you drive impactful solutions in an AI-Native environment. Collaborate cross-functionally to enhance customer experiences and strategically guide product direction while focus...

CanadaRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$136K - $187K *

Champion the design and execution of comprehensive benefits programs, ensuring competitive, compliant offerings for a diverse workforce. Collaborate with cross-functional teams to optimize employee ex...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$116K - $174K *

Drive Go-to-Market Excellence by enhancing seller and CSM effectiveness, building scalable sales plays, and shaping enablement strategies that boost product adoption and revenue across diverse teams a...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Engage with a dynamic team to drive customer success and satisfaction in the life sciences sector. This hybrid role combines technical expertise and relationship management, ensuring clients maximize...

Chicago, ILRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$192K - $278K *

Join a team that's redefining search by driving Personalization Quality across AI. Collaborate cross-functionally to guide innovative products from conception to launch, ensuring user trust and enhanc...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$192K - $278K *

Lead the charge in driving product strategy and execution for AI platforms, collaborating cross-functionally to enhance enterprise capabilities and deliver innovative solutions that empower teams and...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Unlock your potential as a strategic partner marketing leader, driving innovative campaigns and building impactful relationships across diverse partner ecosystems to generate qualified referrals and p...

Yesterday

  •   5 - 7 years exp.  •   Staffing

$120K - $145K *

Shape the future of data collaboration by leading product strategy for clean rooms and data delivery platforms. Drive innovation in privacy-conscious solutions while ensuring scalability and alignment...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$143K - $216K *

Drive growth by leading lifecycle marketing strategies and campaigns. Collaborate cross-functionally to enhance user onboarding, conversion, and monetization, leveraging data-driven insights to optimi...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$155K *

Transform complex challenges into impactful software solutions. Collaborate with engineers, designers, and justice leaders to drive product strategy and execution, enhancing the criminal justice syste...

RemoteRemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $140K *

Reimagine client success by managing relationships and ensuring seamless communication across teams. Drive operational excellence and enhance client satisfaction through proactive updates, coordinatio...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $105K *

Lead complex customer implementations, driving operational excellence and strategic consulting. Collaborate cross-functionally to enhance client onboarding and mentor peers, ensuring success for enter...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$128K - $214K *

Empower cross-functional teams to deliver complex technical programs, ensuring alignment with business goals. Lead planning, execution, and stakeholder communication while fostering a collaborative en...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$180K - $190K *

Help us drive product strategy and delivery, leading cross-functional teams to develop AI solutions that benefit members while ensuring trust and accountability throughout the process...

Reposted 1 month ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Join a team that's redefining customer success in AI-driven solutions. You'll manage enterprise relationships, drive adoption, and ensure customer satisfaction while collaborating with product teams t...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$87K - $200K *

Champion the product roadmap for a leading American Football video platform, collaborating with cross-functional teams to enhance user experience and drive customer success while navigating the comple...

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$110K - $130K *

Innovate scalable people processes to enhance global operations and employee relations. Lead new market integrations while ensuring compliance and automating core operations for efficiency, making a t...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$135K - $150K *

Lead the charge in defining product strategy for a high-impact AI platform. Collaborate across teams to translate vision into actionable roadmaps, driving innovation and customer value while ensuring...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$146K - $200K *

Innovate within the Okta Customer Identity platform as a Senior Product Manager, driving growth and new capabilities for enterprise clients. Collaborate across teams to translate insights into impactf...

Toronto, ONIn-Person

Reposted 2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Empower your career by managing client relationships and driving growth in Business Insurance. Provide expert coverage analysis, risk management, and mentorship while ensuring top-tier service and res...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Champion client success by managing relationships, ensuring service delivery, and advocating for operational excellence. Collaborate with internal teams to provide timely updates and strategic insight...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Shape the future of AI-driven productivity by leading the development of innovative solutions that enhance user experiences across platforms. Collaborate with cross-functional teams to transform compl...

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$95K - $115K *

Join a team that's dedicated to enhancing employee experiences globally. Lead HR partnerships, support managers through change, and drive engagement initiatives while managing complex employee relatio...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Healthcare

$135K - $160K *

Shape the future of B2B growth by owning the product strategy that enhances enterprise adoption and retention. Collaborate cross-functionally to build seamless onboarding experiences that drive user s...

Reposted yesterday

  •   5 - 7 years exp.  •   Consumer Technology

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.