Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$95K - $111K *

Engage with high-value technology partners to drive product adoption and renewals. Collaborate cross-functionally to enhance partner success, analyze account health, and influence product roadmaps whi...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Pioneer the Resident Onboarding Lift product, driving strategy and execution in partnership with AppFolio. Own the roadmap, influence product outcomes, and enhance customer experiences while collabora...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$80K - $95K *

Engage with clients as a strategic partner, delivering exceptional insurance and risk management services. Drive retention and growth through high-level relationship management, leveraging expertise i...

4 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$90K - $105K *

Build strong relationships with enterprise clients, ensuring exceptional service and value. Collaborate with internal teams to enhance client experiences and drive growth through strategic planning an...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$92K - $97K *

Oversee client success and retention by managing key advertising accounts, ensuring high-quality service and collaboration across teams to meet client goals in both print and digital media...

1 week ago

  •   Less than 5 years exp.  •   Media

$110K - $130K *

Empower top-tier accounts by driving retention, expansion, and strategic partnerships. Serve as the voice of the customer, ensuring optimal product adoption and satisfaction while collaborating with i...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$85K - $110K *

Optimize customer success by managing a diverse portfolio, driving adoption, and leading renewal discussions. Collaborate with cross-functional teams to enhance product offerings and ensure customer s...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$172K - $260K *

Join our Data Products team to innovate data experiences, enabling AI agents to interpret and act on insights. Collaborate with engineers and customers to build intuitive analytics tools that enhance...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$172K - $285K *

Lead the charge in transforming data experiences by building intuitive analytics tools and platforms. Collaborate with engineers and customers to drive insights and streamline decision-making across S...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$172K - $260K *

Transform the data landscape by leading product initiatives that enhance AI-driven insights and analytics. Collaborate with engineers and customers to create intuitive data experiences that empower de...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$172K - $260K *

Elevate data-driven decision-making by partnering with teams to build intuitive analytics tools and enhance Slack's data platform, enabling seamless insights and interactions for users and agents alik...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$172K - $260K *

Elevate data-driven decision-making by partnering with teams to build intuitive analytics tools and enhance Slack's data platform, enabling seamless insights and interactions for users and agents alik...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $160K *

Champion the evolution of our GTM tech stack, driving impactful systems and processes across Sales, Marketing, and Customer Success. Own platform architecture and lead strategic tool evaluations to en...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$88K - $105K *

Unlock potential by managing mid-market accounts through automated journeys, enhancing customer onboarding, training, and renewals. Collaborate with cross-functional teams to drive engagement and reso...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$85K - $135K *

Deliver exceptional client success by managing strategic relationships, driving revenue growth, and ensuring satisfaction across diverse client tiers. Collaborate with cross-functional teams to optimi...

Yesterday

  •   5 - 7 years exp.  •   Legal & Accounting

$85K - $135K *

Elevate your career by managing strategic client relationships and driving success in a dynamic technology consulting environment. Collaborate with cross-functional teams to enhance client engagement...

Yesterday

  •   5 - 7 years exp.  •   Legal & Accounting

$85K - $135K *

Champion client success by managing strategic relationships, driving revenue growth, and ensuring satisfaction across a diverse portfolio of enterprise and mid-market clients. Collaborate with cross-f...

Yesterday

  •   5 - 7 years exp.  •   Legal & Accounting

$85K - $135K *

Elevate client success by managing strategic relationships and driving growth in a dynamic technology consulting environment. Collaborate with cross-functional teams to ensure client satisfaction and...

Yesterday

  •   5 - 7 years exp.  •   Legal & Accounting

$85K - $135K *

Transform client relationships by driving success and growth through strategic engagement, project management, and collaboration with cross-functional teams to ensure long-term satisfaction and retent...

Yesterday

  •   5 - 7 years exp.  •   Legal & Accounting

$85K - $135K *

Drive client success by managing strategic relationships and sales cycles, ensuring long-term satisfaction and growth across diverse client portfolios. Collaborate with cross-functional teams to deliv...

Yesterday

  •   5 - 7 years exp.  •   Legal & Accounting

$100K - $120K *

Drive impactful partner and field marketing initiatives to enhance demand and revenue. This strategic yet hands-on role requires collaboration with partners and execution of marketing programs that al...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Grow your career with a strategic and hands-on role driving partner and field marketing initiatives. Collaborate across teams to build impactful programs that enhance partner relationships and acceler...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Join a dynamic team to drive partner and field marketing initiatives that accelerate growth and deepen relationships. Leverage your strategic and tactical skills to create impactful programs that gene...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Empower your career by driving impactful partner and field marketing initiatives. This strategic role blends high-level planning with hands-on execution to enhance partner relationships and accelerate...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Shape the future of partner and field marketing by driving demand and revenue through strategic programs. Collaborate with partners and execute hands-on initiatives to enhance relationships and achiev...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.