Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$183K - $231K *

Champion the partner enablement journey by transforming new partners into self-sufficient allies. Collaborate cross-functionally to ensure operational readiness and long-term success, enhancing partne...

1 week ago

  •   8 - 10 years exp.  •   Legal & Accounting

$165K - $175K *

Drive customer-centric product strategies by owning the feedback loop between clients and product management. Synthesize insights to shape messaging, positioning, and market intelligence, ensuring ali...

Toronto, ONIn-Person

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$165K - $175K *

Transform market insights into impactful product strategies. Engage with customers to shape product offerings and enhance messaging, ensuring alignment across cross-functional teams. Drive growth by i...

Toronto, ONRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$132K - $182K *

Lead the charge in crafting compelling MSSP messaging and content, aligning with corporate narratives while enhancing partner enablement. Collaborate cross-functionally to drive sales and operational...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the charge in developing and enhancing AI-powered support workflows, ensuring optimal member and provider experiences. Collaborate across teams to analyze performance, troubleshoot issues, and im...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$150K - $180K *

Unlock potential by leading complex workforce enablement initiatives, shaping enterprise-wide strategies, and guiding multidisciplinary teams to drive impactful transformations while fostering high-pe...

New York, NYRemote

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$150K - $180K *

Transform your career by leading strategic workforce enablement initiatives. As a Senior Manager, you'll collaborate with senior executives, shape learning strategies, and drive impactful change acros...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$82K - $100K *

Drive customer success by managing a portfolio of self-serve clients, ensuring effective onboarding, retention, and growth through strategic guidance and product expertise to achieve optimal business...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$175K - $185K *

Optimize product performance through data-driven insights, collaborating with cross-functional teams to define metrics, analyze customer behavior, and support strategic planning for impactful product...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$119K - $140K *

Drive strategic outbound sales efforts to secure new enterprise accounts, leveraging your expertise in solution selling and relationship building with C-suite executives to expand market presence and...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$189K - $260K *

Unlock your potential by leading the development of cloud infrastructure products. Collaborate with cross-functional teams to drive strategy, pricing, and innovation while contributing to the company...

Reposted yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$169K - $232K *

Partner with us to drive cloud infrastructure strategies, enhance revenue, and collaborate cross-functionally to ensure successful product launches and customer satisfaction in a fast-paced environmen...

Reposted yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$169K - $232K *

Transform cloud infrastructure product strategies by aligning with business goals, driving innovation, and collaborating cross-functionally to launch exceptional infrastructure services that meet mark...

Reposted yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$169K - $232K *

Transform your career by leading cloud infrastructure strategies and product launches while collaborating with cross-functional teams to drive innovation and market success in a dynamic environment...

Reposted yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$169K - $232K *

Lead the development of cloud infrastructure strategies, ensuring alignment with business goals. Collaborate cross-functionally for successful product launches, pricing strategies, and market research...

Reposted yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$169K - $232K *

Join us to develop and execute cloud infrastructure strategies, collaborating cross-functionally to launch innovative products that align with business goals and market needs. Shape the direction of o...

Reposted yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$113K - $125K *

Drive product strategy and outcomes in a senior role, focusing on educational equity and data-driven impact. Collaborate with cross-functional teams to shape product direction, prioritize initiatives...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$67K - $101K *

Drive customer success by managing a portfolio of accounts, ensuring adoption and value realization through strategic engagement, data analysis, and operational discipline. Collaborate with teams to e...

4 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$67K - $101K *

Champion customer success by driving adoption, managing account health, and leveraging AI to enhance engagement and value realization across a diverse portfolio of subscription accounts...

4 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$150K - $175K *

Elevate client success by guiding them through onboarding and renewals, ensuring they maximize value from our AI platform. Collaborate with cross-functional teams to enhance user adoption and drive ac...

5 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Transform clinical operations by leading a dynamic team, ensuring high-quality trial management, and driving innovation through technology and AI solutions. Foster collaboration and accountability whi...

RemoteRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$90K *

Contribute to the growth of digital marketing initiatives by strategizing and executing SEO, event promotions, and audience engagement efforts. Collaborate across teams to enhance user experience and...

6 days ago

  •   Less than 5 years exp.  •   Healthcare

$125K - $150K *

Champion the technical integration of partner ecosystems, ensuring seamless onboarding and operational reliability. Drive API discovery, documentation, and troubleshooting while collaborating with int...

RemoteRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$114K - $164K *

Transform data product strategy by leading cross-functional teams to deliver innovative solutions that enhance customer experiences and drive business growth. Collaborate with stakeholders to prioriti...

2 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$114K - $164K *

Transform the future of data products by leading strategy and execution. Collaborate across teams to deliver customer insights and measurable outcomes, driving business success in a dynamic, fast-pace...

2 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.