Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$110K - $135K *

Join a team that's redefining partner success by enhancing relationships and driving mutual growth. Utilize your expertise to streamline integrations and optimize partner experiences in a fast-paced a...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Drive integrated marketing strategies for Enterprise accounts, enhancing engagement and pipeline growth. Collaborate with sales teams to execute targeted campaigns and impactful events, optimizing per...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Drive your career forward by leading innovative paid marketing programs. Leverage AI to enhance personalization and scale across channels, focusing on account-based marketing to support enterprise sal...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Champion innovative paid marketing strategies by leveraging AI to enhance personalization and scalability across channels. Collaborate with teams to align efforts with enterprise sales cycles and driv...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $135K *

Champion customer success by driving engagement and satisfaction for complex accounts. Collaborate with clients to maximize value from robotic solutions while advocating for their needs internally. Th...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $127K *

Transform customer success by leading a high-performing team in educational technology. Drive adoption, loyalty, and retention while fostering executive relationships and a culture of empathy and cont...

RemoteRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $127K *

Empower a high-performing team in Customer Success to drive adoption, loyalty, and retention in the Higher Education sector. Lead initiatives that foster customer advocacy and collaboration, ensuring...

Kitchener, ONIn-Person

Reposted yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$78K - $131K *

Elevate your career by guiding key clients through transformative AI adoption, ensuring their success and satisfaction. As a trusted advisor, shape customer experiences and drive growth while collabor...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$78K - $131K *

Advance client success through strategic guidance in AI adoption, managing key accounts to maximize engagement and value realization while collaborating across teams to drive innovation and client sat...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$86K - $157K *

Transform client relationships by guiding them in AI adoption, driving growth and value, and fostering engagement within a strategic portfolio. Act as a trusted advisor and champion cross-functional c...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Engage with complex customer accounts as a trusted advisor, driving adoption and optimization of solutions. Leverage technical expertise and strategic account management to enhance customer satisfacti...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$77K - $147K *

Join a dynamic team as a Senior CX Manager, driving strategic customer success through technical enablement and relationship management. Leverage your expertise to lead complex initiatives and foster...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Elevate provider success by owning relationships, driving adoption, and transforming workflows for a portfolio of healthcare organizations. Collaborate with stakeholders to enhance platform usage and...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$88K - $105K *

Accelerate progress at customer success by managing a diverse portfolio, ensuring product adoption, and driving retention through proactive engagement and collaboration with cross-functional teams...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$201K *

Drive customer success by expanding and renewing accounts, educating clients on new features, and collaborating with cross-functional teams to maximize product adoption and revenue growth in a dynamic...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$201K *

Shape the future of customer engagement by driving account growth and renewals. Collaborate with cross-functional teams to educate clients on product features and ensure successful adoption, while man...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$140K - $150K *

Elevate your career by driving revenue and market growth in cybersecurity. As a Senior Territory Manager, you'll lead the sales cycle, build strategic partnerships, and deliver AI-powered solutions to...

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $105K *

Engage clients by developing tailored service strategies to enhance user adoption and satisfaction, while fostering long-term relationships and identifying growth opportunities within assigned account...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Empower customer success by managing a diverse portfolio, driving retention, and enhancing client relationships in a dynamic B2B SaaS environment. Thrive in a fast-paced setting while ensuring seamles...

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$175K - $280K *

Strategize impactful marketing initiatives to enhance messaging, drive product launches, and empower sales teams. Collaborate with cross-functional teams to create compelling content and analyze campa...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$169K - $232K *

Drive product strategy and execution for an Identity Governance platform, engaging with customers to identify needs, leading a talented scrum team, and defining a roadmap that delivers high-quality fe...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$189K - $260K *

Lead product strategy and execution for an Identity Governance platform. Collaborate with customers to identify needs, define roadmaps, and deliver high-quality features with a dedicated scrum team, w...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$169K - $232K *

Drive product strategy and execution for an Identity Governance platform, engaging with customers to identify needs, leading a talented team, and defining a roadmap that delivers high-quality features...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$169K - $232K *

Advance your career by leading product strategy and execution for an Identity Governance platform. Engage with customers, define roadmaps, and drive innovation while collaborating with a talented engi...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$169K - $232K *

Champion customer engagement to enhance governance and compliance solutions. Define and execute the product roadmap for the Identity Governance platform, leading a talented scrum team to deliver high...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.