Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$160K - $180K *

Take ownership of a key product area, driving strategy and execution to enhance financial advisor workflows. Collaborate across teams to deliver impactful solutions and ensure user satisfaction while...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Engage customers by transforming data into actionable insights, driving adoption, and maximizing value from Benchling's platform. Collaborate with cross-functional teams to ensure customer success and...

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$115K - $150K *

Empower post-sales teams to drive customer success and value realization through AI-assisted tools and scalable enablement programs, collaborating cross-functionally to enhance implementation, adoptio...

Austin, TXRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$115K - $150K *

Join a team that's redefining post-sales enablement through AI-driven strategies. Collaborate cross-functionally to enhance customer journeys, drive value realization, and empower teams with innovativ...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Engage with customers to enhance service delivery, manage expectations, and ensure satisfaction. Collaborate across teams to execute service agreements, monitor performance, and drive continuous impro...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$148K - $201K *

Transform your career by leading cross-functional teams to enhance decision-making and manage complex technical programs. Drive alignment, mitigate risks, and ensure high-quality service delivery in a...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$148K - $201K *

Unlock the potential of technical programs by managing risks, dependencies, and escalations. Collaborate with cross-functional teams to ensure timely delivery of high-quality services while driving cl...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$84K - $105K *

Champion customer success by managing a shared portfolio, delivering proactive support, and driving product adoption. Collaborate across teams to ensure seamless experiences and document outcomes for...

CanadaRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$104K - $145K *

Transform the customer journey by owning growth strategies and outcomes. Collaborate with cross-functional teams to leverage data and insights, driving measurable growth through experimentation and cu...

Toronto, ONRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$104K - $145K *

Drive growth by owning the strategy and outcomes for the New Business customer journey. Collaborate with cross-functional teams to leverage insights, optimize funnels, and enhance user experience, ens...

Toronto, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$70K - $101K *

Shape client success by building strong relationships with diverse stakeholders. Engage in virtual meetings to understand needs and recommend tailored solutions. Collaborate internally to enhance valu...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$140K - $165K *

Lead comprehensive demand generation efforts by managing campaigns, events, and HubSpot systems to enhance pipeline efficiency. Influence strategy and execution for paid media, thereby driving measura...

United StatesRemote

Reposted 2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $185K *

Drive the go-to-market strategy for AI-driven legal solutions, shaping product positioning and messaging. Collaborate with cross-functional teams to enhance market presence and ensure sales success, w...

3 weeks ago

  •   5 - 7 years exp.  •   Media

$210K - $258K *

Shape the future of life science consulting by leading teams, driving client success, and developing innovative strategies. Elevate business opportunities while mentoring junior staff and ensuring sup...

Today

  •   5 - 7 years exp.  •   Healthcare

$129K - $144K *

Engage clients post-onboarding by managing a diverse portfolio of 40+ accounts. Utilize data-driven strategies and AI tools to enhance retention, drive expansion, and ensure clients derive maximum val...

2 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$109K - $122K *

Join a dynamic team as you manage a diverse portfolio of 40+ accounts, driving client retention and expansion through strategic prioritization and innovative tools. Collaborate cross-functionally to e...

2 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$92K - $160K *

Empower client success by managing media campaigns and ensuring seamless execution. Collaborate with internal teams to deliver exceptional service and optimize influencer marketing strategies, driving...

2 weeks ago

  •   Less than 5 years exp.  •   Media

$101K - $177K *

Join a team that's dedicated to enhancing client success through effective media planning and campaign management. Leverage your expertise in digital advertising to drive revenue growth and deliver ex...

2 weeks ago

  •   Less than 5 years exp.  •   Media

$92K - $160K *

Drive client success by managing media campaigns and ensuring seamless execution. Collaborate with internal teams to optimize influencer marketing strategies and deliver exceptional service, contribut...

2 weeks ago

  •   Less than 5 years exp.  •   Media

$120K - $145K *

Champion service excellence by leading end-to-end delivery for End User Services. Drive proactive support, enhance customer relationships, and implement AI-led transformations to optimize service perf...

Today

  •   11 - 15 years exp.  •   Information Technology

$120K - $145K *

Transform your career by leading end-to-end service delivery for End User Services. Drive customer relationships, operational excellence, and AI-led improvements while managing multi-tower teams and e...

Today

  •   11 - 15 years exp.  •   Information Technology

$110K - $130K *

Drive customer success initiatives within a strategic portfolio, ensuring adoption, retention, and renewal readiness. Act as a senior escalation point, delivering measurable outcomes and enhancing cus...

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$100K - $120K *

Join a team that champions customer success by driving strategic relationships, ensuring retention, and enhancing business value for clients through proactive engagement and effective program manageme...

RemoteRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $135K *

Join a team that's redefining partner success by enhancing relationships and driving mutual growth. Utilize your expertise to streamline integrations and optimize partner experiences in a fast-paced a...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Drive integrated marketing strategies for Enterprise accounts, enhancing engagement and pipeline growth. Collaborate with sales teams to execute targeted campaigns and impactful events, optimizing per...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.