Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$95K - $115K *

Shape client success by driving satisfaction and engagement through strategic partnerships. Leverage expertise in financial technology to foster long-term relationships, ensuring clients achieve their...

6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$95K - $115K *

Engage clients as a trusted advisor, driving satisfaction and success through strategic partnerships. Collaborate cross-functionally to maximize value and foster long-term relationships that align wit...

6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Champion customer success by managing a portfolio of enterprise clients, driving retention and growth through strategic relationships and tailored solutions. Collaborate across teams to deliver measur...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$92K - $160K *

Join a dynamic team as a Senior Technical Program Manager, driving complex technology initiatives in the insurance sector. Collaborate across functions to enhance the New Business and Underwriting Pla...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$92K - $160K *

Accelerate progress at the intersection of technology and insurance by leading complex initiatives that enhance our New Business and Underwriting Platform. Collaborate with cross-functional teams to d...

Toronto, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$70K - $95K *

Drive customer success by managing relationships, ensuring value extraction, and fostering long-term partnerships. Collaborate with teams to enhance service delivery and achieve client goals through p...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$150K - $175K *

Build your expertise in product management by driving the strategy and execution of our Commerce product. Collaborate with cross-functional teams to enhance customer experiences and deliver impactful...

CanadaRemote

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$121K - $195K *

Take ownership of legal technology management, driving AI solutions and cross-functional alignment. Lead change management initiatives and data analytics to enhance operational efficiency and support...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$121K - $195K *

Pioneer innovative legal tech solutions, driving cross-functional collaboration and change management. Lead strategic planning, data analytics, and financial oversight to enhance operational efficienc...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$134K - $184K *

Shape the future of customer success by leading a high-performing team, optimizing operations, and driving engagement and retention strategies to achieve key performance indicators and enhance client...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$130K - $160K *

Elevate customer success by managing strategic enterprise accounts, driving value realization, and leading a growing team. Foster relationships across all levels, ensuring seamless renewals and expans...

New York, NYRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Play a key role in driving customer success for enterprise accounts, ensuring seamless renewals and expansions. Lead a team while managing strategic relationships, navigating compliance, and leveragin...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$194K - $262K *

Champion strategic initiatives by architecting and executing complex programs. Lead cross-functional teams to deliver high-impact results, leveraging AI for enhanced decision-making and operational ex...

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$100K - $130K *

Shape customer success by managing a $2.5M ARR portfolio, driving growth through strategic insights, relationship building, and proactive problem-solving. Collaborate across teams to ensure customer s...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $150K *

Join a team that's redefining Customer Success in AI-driven environments. Drive measurable outcomes with enterprise customers while shaping strategies for onboarding, expansion, and renewals amid rapi...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Staffing

$95K - $115K *

Join a team that's dedicated to transforming client experiences through strategic IT solutions. As a key relationship manager, you'll guide SMB and mid-market clients, ensuring their technology needs...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $137K *

Lead the charge in enhancing client satisfaction by guiding healthcare IT teams through the successful implementation and adoption of clinical workflow tools, ensuring a seamless experience and strong...

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$90K - $137K *

Lead the charge in enhancing client satisfaction by guiding healthcare IT teams through the successful implementation and adoption of clinical workflow tools, ensuring a seamless experience and drivin...

San Francisco, CARemote

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$119K - $234K *

Join a team that's defining product strategy and driving cross-functional initiatives to enhance customer satisfaction and business outcomes through data-informed decisions and collaboration...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$61K - $104K *

Drive customer success by managing high-value enterprise accounts, ensuring growth and retention through strategic planning and consultative partnerships. Lead renewal efforts and align customer goals...

Boston, MARemote

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$148K - $201K *

Lead the charge in transforming power development strategies across a vast industrial real estate portfolio, ensuring proactive engagement with utilities and embedding power intelligence into site sel...

2 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$160K - $180K *

Join us to shape the future of advisor technology and workflows. As a Senior Product Manager, you'll enhance processes, drive innovation, and collaborate with teams to deliver impactful solutions that...

4 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$145K - $195K *

Empower diverse audiences with compelling product collateral, transforming technical insights into impactful messaging. Collaborate with cross-functional teams to enhance sales efforts and engage in s...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$145K - $195K *

Elevate product marketing by creating compelling collateral for AI solutions, collaborating with product teams, and aligning messaging across audiences, while ensuring materials are current and impact...

Austin, TXRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$82K - $140K *

Accelerate customer success by managing partnerships and optimizing sales channels. Drive operational improvements, enhance partner experiences, and deliver data-driven insights to foster growth and a...

6 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.