Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$150K - $170K *

Partner with us to lead revenue enablement initiatives that enhance sales effectiveness and drive measurable business outcomes. You'll manage a high-performing team, develop scalable programs, and col...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Transform the RLD360 platform by defining user experiences and translating data capabilities into AI-driven products that enhance safety and compliance, while identifying new market opportunities and...

Reposted yesterday

  •   5 - 7 years exp.  •   Healthcare

$124K - $186K *

Lead the charge in redefining benefits delivery through innovative platform solutions. Drive strategic partnerships and product lifecycle management, focusing on AI-driven development to enhance custo...

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$140K - $210K *

Drive the vision for a transformative benefits platform, leading product lifecycle from concept to launch. Collaborate across teams to enhance partner integrations and deliver exceptional value to emp...

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$130K - $160K *

Transform the user experience and operational workflows in a complex two-sided marketplace. Lead product initiatives that enhance clinician and district interactions, streamline processes, and drive i...

United StatesRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$180K - $220K *

Drive impactful product launches and enhance user activation flows to ensure customer adoption and satisfaction. Collaborate cross-functionally to create effective onboarding experiences and measure s...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$117K - $176K *

Shape the future by leading complex projects in power distribution and infrastructure. Drive customer satisfaction and operational excellence while mentoring teams and managing cross-functional collab...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$88K - $105K *

Champion client success by leading a personal lines account management team, ensuring high-quality service, fostering talent development, and driving retention and growth strategies while maintaining...

Yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$100K - $120K *

Champion client satisfaction by leading a personal lines account management team, enhancing service quality, driving business growth, and fostering talent development while ensuring compliance and str...

Yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$88K - $105K *

Inspire excellence in client service by leading a dynamic account management team, enhancing client relationships, and driving growth strategies while ensuring compliance and high-quality service deli...

Yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$91K - $114K *

Join a team that's dedicated to enhancing customer success through expert technical support, strategic guidance, and proactive engagement, ensuring optimal use of solutions and fostering long-term rel...

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$75K - $95K *

Unlock potential by driving client success through proactive health management, contract renewals, and expansion opportunities. Collaborate across teams to ensure service delivery excellence and excee...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Unlock potential by driving technology alignment with business goals, enhancing operational outcomes, and fostering executive engagement. This hybrid role bridges stakeholders and technology, ensuring...

Yesterday

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$115K - $125K *

Drive the vision and strategy for analytics products, enhancing client insights and program value. Collaborate across teams to deliver AI-enabled solutions, ensuring seamless integration and measurabl...

RemoteRemote

5 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$110K - $130K *

Join a team that's driving innovation in defense technology by managing complex DoD acquisition programs, ensuring the development and deployment of advanced capabilities to protect U.S. warfighters w...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$170K - $195K *

Champion integrated marketing strategies that drive awareness and revenue growth. Collaborate with cross-functional teams to execute campaigns, optimize buyer journeys, and leverage AI tools for enhan...

4 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$170K - $195K *

Partner with us to drive integrated marketing strategies that enhance buyer journeys, execute cross-channel campaigns, and deliver measurable results, all while collaborating with diverse teams to ele...

4 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$170K - $195K *

Lead integrated marketing initiatives to define buyer journeys and develop impactful cross-channel campaigns. Collaborate with diverse teams to enhance brand awareness and drive revenue growth through...

4 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$170K - $195K *

Advance your career by leading integrated marketing campaigns that drive awareness and revenue. Collaborate with cross-functional teams to develop strategies, execute plans, and optimize performance a...

4 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$170K - $195K *

Unlock your potential as you lead integrated marketing campaigns that drive awareness and revenue. Collaborate with cross-functional teams to develop strategies and execute plans that resonate with ta...

4 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$170K - $195K *

Transform integrated marketing strategies by leading cross-channel campaigns that enhance buyer journeys, drive engagement, and generate revenue. Collaborate with diverse teams to execute impactful ma...

4 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$97K - $162K *

Join a team that's transforming client success through tailored solutions, expert guidance, and strategic relationship management to drive optimal adoption and growth in the financial technology lands...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$122K - $175K *

Lead a global team to drive strategic initiatives, optimize processes, and analyze data to enhance Customer Success operations, fostering relationships with senior leadership to unlock sales revenue a...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$115K - $175K *

Elevate your career by driving talent strategy and organizational health within a dynamic Sales and Marketing environment. Partner with leaders to align people initiatives with aggressive growth targe...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $110K *

Elevate customer success by driving adoption and value realization across a diverse portfolio. Collaborate with engineering and sales teams to ensure account health, manage renewals, and identify expa...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.