Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.
Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.
Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.
Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.
Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.
Senior Revenue Enablement Manager
$120K - $145K *
Shape the future of onboarding by designing and executing a comprehensive ramp program for global GTM teams. Drive cross-functional collaboration to enhance new rep productivity and ensure alignment w...
2 weeks ago
Senior Product Manager (Insights & Action)
$158K - $208K *
Empower your career by leading innovative AI-driven product strategies. Collaborate with cross-functional teams to enhance user experiences and drive business outcomes through data-driven insights and...
2 weeks ago
$110K - $130K *
Grow your career with us as you drive customer success for enterprise accounts, ensuring retention and expansion through strategic engagement and technical support. Collaborate with teams to deliver v...
1 week ago
$110K - $130K *
Join a team that's dedicated to driving customer success and strategic relationships. Leverage your technical expertise and account management skills to ensure measurable value and renewal readiness f...
Yesterday
Customer Success Manager (Services)
$88K - $105K *
Transform customer experiences by managing relationships and driving value for Mid-Market clients. Collaborate with internal teams to ensure successful adoption of financial solutions, while proactive...
6 days ago
$70K - $95K *
Engage as a Customer Success Manager, driving user adoption and retention while building strong relationships across sectors. Utilize your problem-solving skills to provide dedicated support and optim...
Reposted today
$115K - $192K *
Lead the charge in maximizing customer success by developing strategic relationships, guiding adoption of Omnissa's EUC solutions, and driving measurable business outcomes through proactive engagement...
1 week ago
$137K - $228K *
Transform customer experiences by driving success with our EUC solutions. Collaborate with stakeholders to maximize value, enhance adoption, and ensure customer satisfaction while navigating diverse i...
6 days ago
Senior Product Manager, Contractor Managment
$166K - $242K *
Join an innovative team shaping the future of contractor payments across borders. Drive product vision from ideation to execution while navigating complex regulatory landscapes. Collaborate with cross...
Reposted 5 days ago
$110K - $130K *
Drive the future of talent acquisition by leading full-cycle recruiting, building strong pipelines, and enhancing hiring processes. Collaborate with teams to identify top talent and leverage AI tools...
2 weeks ago
Senior CPX Operations Manager, Customer Success
$74K - $125K *
Drive operational efficiency and optimize workflows within the Customer Success organization, managing projects and enhancing systems to support continuous improvement and data integrity across teams...
Yesterday
Senior Customer Experience Manager
$110K - $130K *
Drive customer experience strategy and improvement initiatives across banking sectors, ensuring consistent service standards and effective workflows. Lead projects that enhance satisfaction, loyalty...
4 days ago
Senior Client Success Manager - Insights (P4666) / G2
$75K - $110K *
Champion client success by delivering actionable insights that drive strategic decisions across multiple business categories, fostering strong stakeholder relationships and enhancing analytical capabi...
Today
Senior Client Success Manager - Insights (P4666) / G2
$75K - $110K *
Create impactful insights that drive client strategies and business decisions. Collaborate with stakeholders to analyze data, identify trends, and deliver actionable recommendations across diverse cam...
Today
Senior Client Engagement Manager
$100K - $120K *
Empower your career by leading client engagement for a major modernization project. Collaborate with stakeholders, resolve issues, and drive project delivery in a dynamic environment focused on govern...
5 days ago
Senior Technical Account Manager - Portfolios
$90K - $125K *
Unlock potential by fostering relationships with fund houses and enhancing portfolio data visibility. Collaborate with cross-functional teams to innovate and improve product offerings, ensuring client...
2 weeks ago
Principal Customer Success Manager
$150K - $180K *
Drive customer success by managing relationships and strategies for enterprise clients, ensuring they achieve business outcomes and maximize value from our platform. Collaborate with teams to enhance...
Yesterday
Senior Marketing Manager, Strategic Accounts
$107K - $178K *
Elevate customer engagement by developing tailored marketing strategies for strategic accounts. Collaborate with sales teams to create compelling narratives and drive growth through account-based mark...
5 days ago
Customer Success Manager - SLED
$90K - $110K *
Deliver exceptional support to SLED customers by managing relationships, driving platform adoption, and ensuring measurable value from investments. Collaborate with stakeholders to enhance customer su...
3 weeks ago
Customer Success Manager - SLED
$80K - $95K *
Elevate customer success by managing SLED accounts, fostering relationships, and driving adoption of our Observability platforms. Collaborate with stakeholders to ensure measurable value and long-term...
3 weeks ago
Customer Success Manager - SLED
$95K - $115K *
Transform customer experiences by managing SLED accounts, fostering relationships, and driving adoption of our Observability platforms to ensure measurable value and success throughout the customer li...
3 weeks ago
Senior Product Marketing Manager
$106K - $203K *
Shape the future of IT productivity by leading marketing strategies for Intune app and device lifecycle management. Collaborate across teams to translate complex capabilities into clear customer value...
Today
$92K - $122K *
Join our dynamic team to empower B2B client success, driving product adoption and retention while fostering trusted partnerships. Collaborate cross-functionally to enhance customer experiences and exp...
Reposted yesterday
Senior Revenue Enablement Manager
$150K - $170K *
Lead a high-performing team to design and optimize revenue enablement programs, translating business priorities into actionable strategies that enhance sales effectiveness and drive measurable improve...
1 week ago
Senior Revenue Enablement Manager
$150K - $170K *
Partner with us to lead revenue enablement initiatives that enhance sales effectiveness and drive measurable business outcomes. You'll manage a high-performing team, develop scalable programs, and col...
1 week ago
What does a Senior Customer Success Manager do?
A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.
What qualifications are common for Senior Customer Success Manager jobs?
Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.
How much do Senior Customer Success Managers earn?
Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.
What skills help Senior Customer Success Managers succeed?
Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.
Where can a Senior Customer Success Manager’s career lead?
Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.