Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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$110K - $130K *

Drive customer satisfaction and growth as the first Customer Success Manager, overseeing account health, facilitating onboarding, and collaborating with teams to enhance product offerings based on cus...

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $150K *

Drive customer success by managing onboarding processes and enhancing client relationships. Collaborate with cross-functional teams to ensure project execution and deliverables meet client needs while...

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$112K - $125K *

Champion customer success by managing strategic partnerships, optimizing client engagement, and driving value through innovative solutions in the healthcare sector. Collaborate with C-level executives...

CanadaRemote

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$118K - $132K *

Drive customer success by managing partnerships and optimizing solutions for enterprise clients. Leverage your consulting expertise to engage C-level executives and enhance value in the healthcare sec...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$160K - $200K *

Manage and elevate customer success initiatives, ensuring clients maximize value from our AI-powered platform. Lead a dedicated team, shape post-sales strategies, and foster strong relationships to dr...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Champion client satisfaction by building strong relationships and ensuring exceptional service delivery. Drive retention and revenue growth while advocating for client needs within the organization. C...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$92K - $160K *

Empower client success by managing media campaigns and ensuring seamless execution. Collaborate with internal teams to deliver exceptional service and optimize influencer marketing strategies, driving...

2 weeks ago

  •   Less than 5 years exp.  •   Media

$101K - $177K *

Join a team that's dedicated to enhancing client success through effective media planning and campaign management. Leverage your expertise in digital advertising to drive revenue growth and deliver ex...

2 weeks ago

  •   Less than 5 years exp.  •   Media

$92K - $160K *

Drive client success by managing media campaigns and ensuring seamless execution. Collaborate with internal teams to optimize influencer marketing strategies and deliver exceptional service, contribut...

2 weeks ago

  •   Less than 5 years exp.  •   Media

$82K - $140K *

Accelerate customer success by managing partnerships and optimizing sales channels. Drive operational improvements, enhance partner experiences, and deliver data-driven insights to foster growth and a...

5 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$100K - $110K *

Lead customer success initiatives by partnering with enterprise clients to enhance product value, drive engagement, and ensure retention. Utilize modern tools and data insights to proactively address...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$132K - $165K *

Empower our high-value enterprise accounts through strategic relationship management, analytics expertise, and tailored success plans. Drive customer engagement and growth while acting as the key liai...

Reposted today

  •   5 - 7 years exp.  •   Enterprise Technology

$115K - $140K *

Lead and develop a high-performing team of Customer Success Managers, driving measurable value across a diverse customer portfolio while ensuring operational excellence and retention strategies are ef...

CanadaRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $100K *

Empower enterprise clients by maximizing the value of marketing technology solutions. Drive customer engagement and retention through strategic partnerships, data-driven insights, and effective campai...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Media

$95K - $115K *

Drive customer success by fostering strong relationships with key partners, ensuring satisfaction and retention through exceptional service and strategic engagement. Manage a portfolio of accounts, op...

3 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$130K - $185K *

Accelerate success across media and agency accounts by fostering relationships, enhancing adoption, and driving measurable outcomes through strategic engagement and proactive management...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Deliver exceptional customer support and strategic guidance, fostering strong relationships to enhance product adoption and drive success for clients. Analyze needs, scope initiatives, and champion cu...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Grow your career with an influential role in customer success, fostering strong relationships and driving client satisfaction post-sale while managing renewals and growth opportunities in the health c...

RemoteRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $135K *

Join a team that's redefining partner success by enhancing relationships and driving mutual growth. Utilize your expertise to streamline integrations and optimize partner experiences in a fast-paced a...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Join a team that's redefining customer success in AI-driven solutions. You'll manage enterprise relationships, drive adoption, and ensure customer satisfaction while collaborating with product teams t...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$82K - $124K *

Unlock potential by driving customer success for complex accounts, leading AI adoption, and transforming workflows. Collaborate with executives to enhance outcomes and build strategic relationships wh...

5 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$82K - $124K *

Champion customer success by driving AI adoption and transformation for complex accounts. Lead strategic initiatives, enhance customer outcomes, and foster executive relationships to ensure measurable...

5 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$231K - $340K *

Lead the charge in enhancing customer success for a diverse client base. Drive strategies that foster client relationships, retention, and satisfaction while managing a high-performing team in a dynam...

Toronto, ONIn-Person

2 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$80K - $95K *

Unlock potential by serving as the product authority, driving technical success and adoption for clients. Collaborate with teams to enhance product usability, deliver training, and resolve issues, ens...

Toronto, ONIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$120K - $160K *

Join a team that's dedicated to enhancing utility customer relationships, maximizing technology value, and driving strategic initiatives. Collaborate across departments to ensure customer success and...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.