Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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$96K - $180K *

Transform customer relationships by guiding enterprise utility clients to achieve their goals. Collaborate across teams to ensure adoption, renewals, and measurable success, while fostering a customer...

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$96K - $180K *

Lead the charge in nurturing and growing enterprise utility customer relationships, ensuring they achieve meaningful outcomes through innovative technology solutions and collaborative engagement throu...

5 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$85K - $115K *

Accelerate progress at the intersection of technology and client success. Own client relationships, drive program launches, and collaborate with cross-functional teams to ensure client goals are met w...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Energy & Utilities

$85K - $115K *

Engage clients by managing innovative programs that enhance energy solutions. Drive success through strong relationships, effective communication, and strategic problem-solving while collaborating wit...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$101K - $177K *

Unlock the potential of digital advertising as a Customer Success Manager, driving client satisfaction and campaign success through expert media planning and collaboration with internal teams to enhan...

2 weeks ago

  •   Less than 5 years exp.  •   Media

$61K - $104K *

Drive customer success by managing high-value enterprise accounts, ensuring growth and retention through strategic planning and consultative partnerships. Lead renewal efforts and align customer goals...

Boston, MARemote

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$100K - $120K *

Shape the future of customer engagement by driving success and value for clients. Collaborate with cross-functional teams to enhance customer journeys, ensuring alignment with their security objective...

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$141K - $173K *

Unlock potential by serving as a strategic advisor to enterprise customers, driving value and retention through data-driven insights and problem-solving. Elevate customer success strategies while coll...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$141K - $173K *

Pioneer customer success by managing strategic relationships with enterprise clients, driving measurable value, and enhancing security programs through data-driven insights and collaborative problem-s...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$141K - $173K *

Join a team that's dedicated to enhancing enterprise customer success by managing strategic relationships, driving measurable value, and navigating complex challenges to ensure long-term advocacy and...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Champion client success by managing relationships, ensuring service delivery, and advocating for operational excellence. Collaborate with internal teams to provide timely updates and strategic insight...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$135K - $165K *

Join a team that's dedicated to enhancing client success through strategic guidance and exceptional service delivery in Workday Application Managed Services. Drive performance, optimize outcomes, and...

Today

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Unlock potential by driving customer success through strategic relationships and exceptional service. Collaborate cross-functionally to enhance product adoption and ensure client satisfaction, ultimat...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Join a team that's dedicated to enhancing customer satisfaction by driving product adoption and delivering exceptional service. You'll build strong relationships with clients, ensuring they achieve th...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Join a team that's dedicated to driving customer success and strategic relationships. Leverage your technical expertise and account management skills to ensure measurable value and renewal readiness f...

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Shape client success by managing strategic relationships and driving growth through tailored solutions, ensuring satisfaction and alignment with evolving needs in the life sciences sector...

Today

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$95K - $115K *

Accelerate client success by managing relationships and technical solutions for strategic accounts in the life sciences sector. Collaborate with teams to ensure client needs are met and drive account...

Today

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$71K - $115K *

Champion customer success by managing a portfolio of accounts, driving ROI, and fostering strong relationships. Collaborate cross-functionally to enhance customer experiences and empower clients to ma...

RemoteRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Drive customer success by managing post-sale relationships, ensuring product adoption, satisfaction, and retention. Serve as a trusted advisor, aligning solutions with business objectives to maximize...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $170K *

Lead the charge in developing a high-performing OmniChannel Customer Success team, driving customer engagement and satisfaction while managing complex relationships and strategic initiatives to enhanc...

4 weeks ago

  •   5 - 7 years exp.  •   Media

$100K - $125K *

Lead customer success initiatives by owning relationships, driving execution, and ensuring satisfaction. Collaborate across teams to manage projects, mitigate risks, and identify upsell opportunities...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $105K *

Build strong relationships with enterprise clients, ensuring exceptional service and value. Collaborate with internal teams to enhance client experiences and drive growth through strategic planning an...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$67K - $101K *

Drive customer success by managing a portfolio of accounts, ensuring adoption and value realization through strategic engagement, data analysis, and operational discipline. Collaborate with teams to e...

4 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$67K - $101K *

Champion customer success by driving adoption, managing account health, and leveraging AI to enhance engagement and value realization across a diverse portfolio of subscription accounts...

4 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$106K - $197K *

Join a team that's dedicated to empowering customers in global trade. As a Customer Success Manager, you'll leverage your expertise to drive client success, foster relationships, and ensure optimal va...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Media

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.