Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.
An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.
Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.
Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.
Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.
Account Executive, Sales Performance Management - Commercial
$68K - $208K *
Grow your career by driving sales strategy and execution for leading enterprises. Transform fragmented processes into tech-enabled solutions, managing a full-lifecycle sales process to maximize seller...
Reposted 2 weeks ago
Senior Manager, Content & Operations, Global Customer Advocacy
$150K - $215K *
Engage in driving AI-powered customer advocacy by optimizing content strategies and enhancing operational efficiency. Lead cross-functional initiatives to amplify customer success stories and strength...
1 week ago
Senior SMB & Mid-Market Account Executive
$95K - $100K *
Accelerate progress at our Client Sales team by driving new business acquisition in the SMB and mid-market segments. Own the full sales cycle, engage senior stakeholders, and deliver value-driven solu...
Yesterday
Senior SMB & Mid-Market Account Executive
$95K - $100K *
Grow your career with us by driving new business acquisition in the SMB and mid-market segments. This full-cycle sales role empowers you to manage complex deals, build relationships, and exceed quotas...
6 days ago
Lead Solution Engineer, ECS, Public Sector
$138K - $185K *
Unlock potential by driving innovative cloud solutions for public sector clients. Collaborate with sales teams to address customer needs, present compelling technology demonstrations, and secure techn...
2 weeks ago
Lead Solution Engineer, ECS, Public Sector
$138K - $185K *
Drive impactful solutions by collaborating with sales teams to address customer needs, presenting innovative technology, and securing technical wins in a dynamic public sector environment focused on g...
2 weeks ago
Client & Research Success Director
$150K - $170K *
Join a team that's dedicated to transforming client narratives using innovative data strategies. As a Client Success Director, you'll lead strategic programs, enhance relationships, and drive expansio...
Reposted yesterday
Sr Campaign Manager, Enterprise
$110K - $130K *
Shape the future of enterprise marketing by leading global campaigns that drive engagement and revenue. Collaborate with cross-functional teams to create impactful strategies and optimize performance...
6 days ago
Client Manager - Employee Health & Benefits
$64K - $120K *
Unlock your potential by managing client relationships and providing expert guidance on health and welfare plans. Collaborate with teams to analyze data, prepare presentations, and ensure compliance w...
2 weeks ago
Strategy & Operations, Customer Success
$100K - $120K *
Empower Customer Success by driving strategy and data insights to enhance customer outcomes. Collaborate with cross-functional teams to optimize processes, support growth, and ensure exceptional custo...
Reposted 2 days ago
Client Partner, Enterprise Sales
$101K - $183K *
Unlock potential by driving tailored sales strategies for Enterprise clients, fostering long-term relationships, and managing complex negotiations to deliver exceptional wireless solutions that meet d...
2 weeks ago
$150K - $180K *
Grow senior client relationships by delivering strategic insights and guiding high-value accounts to achieve measurable outcomes. Lead cross-functional teams, foster innovation, and drive business imp...
Reposted 2 weeks ago
$215K - $358K *
Engage with enterprise customers to drive software adoption and enhance design workflows. Leverage technical expertise to build relationships, lead training, and ensure Keysight solutions meet custome...
3 weeks ago
$215K - $358K *
Elevate your career by partnering with enterprise customers to enhance their design workflows. Leverage your EDA expertise to drive software adoption, build relationships, and ensure customer success...
3 weeks ago
$215K - $358K *
Engage as a strategic partner for enterprise customers, driving software adoption and enhancing design workflows. Leverage technical expertise to build relationships, lead initiatives, and ensure cust...
3 weeks ago
$215K - $358K *
Lead customer success initiatives by developing tailored strategies that enhance software adoption and integration within enterprise design workflows, ensuring measurable value and strong partnerships...
3 weeks ago
Enterprise Marketing Manager, Partnerships
$90K - $110K *
Help us drive revenue by transforming high-potential partnerships into measurable pipeline. Lead enterprise marketing for regulated industries, focusing on healthcare and government, while executing i...
1 month ago
Enterprise Marketing Manager, Partnerships
$110K - $130K *
Transform partner marketing strategies into measurable revenue streams by leveraging high-potential partnerships and executing targeted campaigns in regulated industries, focusing on enterprise and pu...
1 month ago
$110K - $130K *
Shape the future of program management by leading complex projects from initiation to closure. Utilize your expertise to guide teams, mitigate risks, and deliver impactful results while fostering coll...
1 week ago
Sr. Strategic Accounts Manager (Client Services)
$110K - $130K *
Drive exceptional client partnerships by leading strategic initiatives, optimizing campaign performance, and fostering long-term relationships. Leverage your expertise to enhance customer satisfaction...
3 weeks ago
Enterprise Account Manager (US Central)
$110K - $130K *
Lead the charge in expanding enterprise accounts by building relationships, managing the sales cycle, and collaborating with technical teams to deliver value to large engineering organizations focused...
Yesterday
Sr. Strategic Accounts Manager (Client Services)
$110K - $130K *
Unlock your potential by managing strategic client accounts, driving innovative solutions, and fostering long-term partnerships. Leverage your expertise to enhance customer experiences and optimize ca...
3 weeks ago
Sr. Strategic Accounts Manager (Client Services)
$110K - $130K *
Drive strategic client partnerships by managing campaigns, optimizing deliverables, and exceeding expectations. Leverage industry knowledge to foster relationships and ensure exceptional customer expe...
3 weeks ago
Account Executive | Large Enterprise - Global Tech
$101K - $140K *
Shape client relationships and drive growth by managing complex sales processes with C-Level executives in large enterprises, ensuring maximum value delivery and identifying new opportunities for expa...
2 weeks ago
Technical Customer Success Manager
$105K - $140K *
Elevate customer success and drive revenue growth by leading onboarding, managing relationships, and collaborating across teams to enhance the customer experience and maximize product adoption...
1 week ago
What does an Enterprise Customer Success Manager do?
An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.
What qualifications are typically required for enterprise customer success jobs?
Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.
How is an Enterprise Customer Success Manager different from an account manager?
Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.
Do Enterprise Customer Success Manager jobs pay $100,000 or more?
Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.
What career paths can follow an Enterprise Customer Success Manager role?
Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.