Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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$100K - $160K *

Champion customer success by fostering collaboration and optimizing Veeva applications for global clients. Leverage your expertise to drive strategic engagement and enhance customer relationships, ens...

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$100K - $160K *

Drive customer success by optimizing Veeva applications for global clients. Collaborate with stakeholders to enhance business outcomes and foster relationships, ensuring effective use of promotional c...

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$100K - $160K *

Elevate customer success by partnering with global clients to optimize Veeva applications. Act as a trusted advisor, ensuring alignment with business goals and fostering collaboration to enhance value...

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$100K - $140K *

Lead the charge in enterprise sales for large healthcare organizations, driving new customer acquisition and strategic account growth. Collaborate with internal teams to deliver AI and SaaS solutions...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $190K *

Accelerate progress at a leading Customer Success team, driving renewal outcomes and enhancing team effectiveness through innovative engagement strategies and AI-driven solutions for a diverse portfol...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$135K - $160K *

Champion the delivery of innovative data solutions, leading cross-functional teams to modernize platforms and drive AI integration. Ensure project success through effective management of scope, qualit...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$135K - $160K *

Inspire delivery excellence by leading a diverse portfolio of 20+ Scrum teams across regions. Align engineering outcomes with client priorities, enhance AI adoption, and drive measurable value through...

CanadaRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Elevate customer success in the Americas by leading a growing team of CSMs. Drive adoption, value realization, and customer health while shaping playbooks and strategies for scalable growth. Collabora...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$105K - $127K *

Champion growth by driving enterprise sales in healthcare payors, leveraging SaaS solutions to enhance client experiences. Build relationships, negotiate contracts, and exceed quotas while collaborati...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $160K *

Lead transformative SAP SuccessFactors implementations, ensuring solution integrity and driving client engagement across multiple sectors. Manage delivery, mentor teams, and optimize HR processes to e...

Toronto, ONIn-Person

Reposted 1 week ago

  •   8 - 10 years exp.  •   Business Services

$90K - $110K *

Champion customer success by driving impactful relationships, ensuring clients maximize platform value through effective training and insights. Collaborate cross-functionally to enhance account growth...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$244K - $294K *

Join a dynamic team as a trusted adviser, driving customer success in the Enterprise sector. Leverage your strategic sales expertise to foster relationships, deliver value, and achieve revenue goals w...

Toronto, ONIn-Person

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $145K *

Drive successful execution of a multi-year Lead-to-Cash transformation program, managing diverse workstreams while ensuring strategic alignment and effective communication across stakeholders and exec...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Business Services

$120K - $145K *

Champion transformation initiatives by leading complex programs that optimize business processes across diverse teams, driving significant results in operational efficiency and customer experience...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Business Services

$142K - $266K *

Accelerate progress at the forefront of enterprise AI adoption, driving customer success through strategic planning, stakeholder engagement, and measurable outcomes. Lead initiatives that enhance user...

Reposted 4 days ago

  •   Less than 5 years exp.  •   Business Services

$128K - $179K *

Lead the charge in optimizing customer success operations, driving strategic initiatives, and enhancing performance metrics. Collaborate with cross-functional teams to streamline processes and ensure...

Reposted today

  •   5 - 7 years exp.  •   Consumer Technology

$128K - $179K *

Analyze and optimize revenue operations by partnering with Customer Success leadership to implement strategic objectives, enhance forecasting accuracy, and drive process improvements that align with c...

New York, NYRemote

Reposted today

  •   5 - 7 years exp.  •   Consumer Technology

$72K - $98K *

Empower clients by managing relationships and ensuring seamless project transitions. Drive user satisfaction and compliance through strategic engagement and effective training, while contributing to r...

Burnaby, BCIn-Person

Today

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Lead the charge in transforming public sector consulting by guiding organizations through digital transformation and ERP implementations, while managing high-impact teams and fostering client relation...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Empower your career by leading client engagement for a major modernization project. Collaborate with stakeholders, resolve issues, and drive project delivery in a dynamic environment focused on govern...

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$121K - $201K *

Empower global brands by driving growth through strategic sales initiatives. Collaborate with top executives to close significant deals, build lasting relationships, and enhance customer experiences i...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$111K - $167K *

Elevate customer success by owning strategic relationships and technical solutions. Drive adoption and outcomes for a portfolio of accounts, collaborating across teams to ensure seamless implementatio...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Empower strategic customer partnerships by building relationships, translating insights into actionable strategies, and coordinating cross-functional execution to enhance customer satisfaction and dri...

3 days ago

  •   5 - 7 years exp.  •   Food & Beverages

$180K - $200K *

Lead the global Customer Success Manager organization, driving retention and expansion strategies for enterprise clients. Build a scalable CSM function that fosters executive relationships and enhance...

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$123K - $186K *

Join a dynamic team to enhance customer education resources and support.

California, USRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.