Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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1
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$77K - $164K *

Unlock potential by driving growth within targeted accounts, building relations with clients, and strategizing solutions that align with business objectives in dynamic telecommunications, media, and t...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$85K - $181K *

Join a team that's reshaping client interactions and driving growth across the Telecommunications, Media, and Technology sectors. You'll foster relationships and strategy with organizations of 250-10...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$77K - $164K *

Champion the future of customer success through strategic sales in the telecommunications, media, and technology sectors. Leverage your skills to develop customer relationships and drive growth with o...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $107K *

Unlock growth by cultivating relationships with key stakeholders, driving renewals and expansions within Enterprise accounts, and achieving revenue targets through strategic account management and col...

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$84K - $90K *

Champion client success by building strong relationships and delivering tailored solutions. Leverage advanced AI tools to enhance efficiency and drive project execution, ensuring alignment with client...

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$109K - $136K *

Transform the onboarding experience by leading a dedicated team, ensuring seamless transitions for customers. Drive process optimization and maintain high satisfaction levels while collaborating acros...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Business Services

$150K - $175K *

Shape the future of client partnerships by driving strategic growth and success for large enterprise organizations. Collaborate with cross-functional teams to deliver exceptional value and measurable...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$80K - $95K *

Join a dynamic team to enhance customer success, drive engagement, and foster long-term relationships with enterprise clients. Leverage your expertise to improve customer experiences and ensure revenu...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$61K - $101K *

Transform customer relationships by driving strategic account management and financial sales leadership for mid-market clients. Focus on revenue growth, customer satisfaction, and retention through ta...

5 days ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$61K - $101K *

Innovate customer engagement by managing strategic accounts and driving revenue growth. Collaborate with teams to enhance customer satisfaction and retention while identifying new sales opportunities...

6 days ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$123K - $186K *

Drive strategic transformation in Customer Success, enhancing proactive initiatives and value delivery across the organization. Collaborate with cross-functional teams to optimize segmentation, capaci...

United StatesRemote

Reposted 4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$140K - $175K *

Take ownership of global customer retention and expansion by leading a diverse team of Customer Success Managers. Drive operational excellence and collaborate cross-functionally to enhance customer sa...

Ontario, CARemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $140K *

Accelerate progress at a leading e-commerce platform by driving growth for top Sellers. Collaborate on strategic plans, enhance customer relationships, and optimize processes to ensure success in a dy...

Yesterday

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$85K - $90K *

Empower customers through innovative strategies and data insights in digital advertising. Establish scaled success and deep relationships within the Ads portfolio, setting new standards for retention...

United StatesRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $170K *

Accelerate your career by owning enterprise client relationships, driving revenue growth, and delivering campaign excellence in a fast-paced digital advertising environment. Collaborate cross-function...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $110K *

Drive client success by managing a portfolio of brand relationships, optimizing paid media performance, and delivering strategic insights that foster growth and partnership...

Reposted yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$140K - $165K *

Engage with customers to drive success and revenue growth through strategic account management, ensuring they achieve business value from advanced manufacturing solutions while fostering strong relati...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$105K - $120K *

Drive client success by managing utility and energy efficiency programs, ensuring satisfaction, fostering relationships, and identifying growth opportunities while delivering on contractual obligation...

United StatesRemote

Reposted 5 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$100K - $125K *

Engage with strategic Oracle customers to drive success through relationship management, implementation guidance, and value realization. Champion customer outcomes and optimize their journey with Redw...

United StatesRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Transportation

$115K - $140K *

Empower customers by leading technical onboarding and integrations, resolving complex issues, and collaborating cross-functionally to enhance the Finvari platform's value. Ideal for analytical problem...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$160K - $190K *

Drive strategic growth by managing key Pharma and Biotech accounts, engaging C-suite executives, and leading expansion sales processes. Collaborate cross-functionally to enhance client experiences and...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Accelerate revenue growth by driving strategic partnerships and sales initiatives. Own a quota, cultivate executive relationships, and implement market strategies to position the organization as a lea...

United StatesRemote

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Shape the future of enterprise sales by driving revenue through strategic partnerships. Collaborate with senior executives to develop market strategies and enhance our reputation as a leader in digita...

New York, NYRemote

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Transform healthcare partnerships by serving as a strategic partner to executives, driving retention and expansion while fostering trusted relationships across health systems. Lead initiatives that al...

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Drive customer success by optimizing product adoption and usage for strategic clients. Leverage audit expertise to enhance workflows and foster long-term partnerships, ensuring measurable value from t...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.