Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.
An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.
Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.
Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.
Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.
$140K - $160K *
Transform client relationships by leading strategic accounts, mentoring peers, and leveraging AI tools to enhance customer success practices. Drive impactful change while managing high-stakes, complex...
2 weeks ago
$140K - $160K *
Empower our customer success team by managing strategic, high-value accounts. Drive impactful relationships with C-suite stakeholders, mentor peers, and leverage AI tools to enhance operational effici...
2 weeks ago
$130K - $160K *
Elevate customer success by managing strategic enterprise accounts, driving value realization, and leading a growing team. Foster relationships across all levels, ensuring seamless renewals and expans...
3 weeks ago
$150K - $180K *
Play a key role in driving customer success for enterprise accounts, ensuring seamless renewals and expansions. Lead a team while managing strategic relationships, navigating compliance, and leveragin...
3 weeks ago
Enterprise Customer Success Manager - Boston/New York
$90K - $120K *
Champion customer success by fostering strategic relationships and driving product adoption. Leverage insights to deliver measurable business outcomes while collaborating cross-functionally to enhance...
2 weeks ago
Enterprise Customer Success Manager - Boston/New York
$90K - $120K *
Drive customer success by building strategic relationships and delivering measurable value. Collaborate with cross-functional teams to enhance product adoption and ensure a positive experience for ent...
2 weeks ago
$98K - $164K *
Champion client success by leading post-sale implementations and ensuring ongoing account performance. Collaborate with cross-functional teams to translate client needs into actionable insights, drivi...
1 week ago
$100K - $150K *
Transform customer relationships by driving adoption and success with AI-powered solutions. Collaborate with executive stakeholders to deliver impactful outcomes, ensuring customers maximize the value...
3 weeks ago
$100K - $150K *
Grow customer success by building trusted relationships with mid-market and enterprise clients. Leverage AI solutions to drive adoption, retention, and measurable impact while collaborating cross-func...
3 weeks ago
$100K - $150K *
Join a team that's dedicated to building strong customer relationships. Leverage your expertise in AI and customer success to drive adoption and deliver impactful solutions for mid-market and enterpri...
3 weeks ago
$110K - $130K *
Elevate customer success by leading a dynamic team focused on driving adoption, enhancing relationships, and achieving measurable outcomes through collaboration and strategic initiatives across variou...
2 weeks ago
$80K - $95K *
Lead customer success initiatives by fostering long-term relationships, guiding onboarding, and driving adoption of medication-management solutions in healthcare settings. Collaborate with teams to en...
6 days ago
Senior Customer Success Manager
$110K - $125K *
Drive customer success by maximizing value, fostering relationships, and leading initiatives that enhance user experience and retention. Collaborate cross-functionally to achieve business goals and ad...
Reposted 2 days ago
Senior Customer Success Manager
$110K - $125K *
Drive exceptional customer value by fostering partnerships, ensuring high satisfaction, and proactively identifying growth opportunities. Collaborate cross-functionally to enhance user experience and...
Reposted 2 days ago
$83K - $93K *
Manage projects and tenant relationships, ensuring timely delivery and quality outcomes. Act as the primary liaison among stakeholders, negotiate lease terms, and oversee construction processes to enh...
Reposted 6 days ago
$80K - $95K *
Join a dynamic team to drive customer success in construction projects, ensuring effective implementation and adoption of innovative technology. Collaborate with stakeholders to enhance user experienc...
2 weeks ago
Global Head of Customer Success
$320K - $365K *
Join a dynamic team to lead global Customer Success for enterprise clients, driving value realization, adoption, and retention. Collaborate cross-functionally to enhance customer journeys and ensure s...
3 weeks ago
$110K - $130K *
Unlock potential by serving as a top-tier technical expert, mentoring peers, and resolving complex challenges in customer success. Drive scalable processes and enhance team capabilities while engaging...
Yesterday
Customer Success Manager - Core Clouds
$115K - $158K *
Champion customer success by driving adoption and value alignment for high-value clients, ensuring they achieve significant ROI through strategic advisory and proactive risk management across various...
6 days ago
Customer Success Manager - Core Clouds
$115K - $158K *
Join a team that's dedicated to enhancing customer success through strategic advisory and technical expertise. You'll manage key accounts, drive platform adoption, and ensure clients achieve maximum v...
6 days ago
Enterprise Account Executive - Consumer Business Services
$135K - $272K *
Tackle the challenges of enterprise sales by fostering relationships with key customers. Collaborate with internal teams to deliver tailored solutions and drive business strategy within the Consumer B...
Reposted 2 weeks ago
$95K - $148K *
Manage strategic customer relationships, driving value and success through effective communication and collaboration across teams. Lead change initiatives and advocate for best practices to enhance cu...
1 week ago
$95K - $148K *
Advance customer success by building strategic relationships and driving value through effective account management. Collaborate across teams to ensure client satisfaction and optimize product usage f...
1 week ago
Senior Customer Success Manager
$90K - $110K *
Drive customer success by managing strategic relationships, ensuring retention and growth for key accounts in the Bankruptcy Risk sector. Collaborate with cross-functional teams to deliver tailored so...
6 days ago
Senior Customer Success Manager
$90K - $110K *
Lead strategic customer relationships in Bankruptcy Risk, ensuring retention and growth. Collaborate with cross-functional teams to deliver tailored solutions, drive customer success, and enhance valu...
3 weeks ago
What does an Enterprise Customer Success Manager do?
An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.
What qualifications are typically required for enterprise customer success jobs?
Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.
How is an Enterprise Customer Success Manager different from an account manager?
Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.
Do Enterprise Customer Success Manager jobs pay $100,000 or more?
Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.
What career paths can follow an Enterprise Customer Success Manager role?
Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.