Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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1
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$134K - $173K *

Drive impactful customer success within our Scaled team by leading, coaching, and inspiring members to optimize client engagement and satisfaction, ensuring measurable value and improving operational...

CanadaRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$115K - $150K *

Join us to drive customer success and retention for enterprise energy buyers. Leverage your expertise in renewable energy procurement to foster relationships, ensure platform adoption, and contribute...

6 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$120K - $150K *

Join a team that's dedicated to enhancing customer success by bridging communication between clients and internal teams, ensuring seamless execution and proactive risk management to foster trust and s...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$140K - $165K *

Partner with us to drive customer success through strategic onboarding, retention, and expansion initiatives. Collaborate with executives to align business objectives and deliver measurable outcomes...

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$140K - $165K *

Drive customer success by leading strategic onboarding, ensuring alignment with business goals, and fostering executive relationships to maximize value realization and retention across a portfolio of...

United StatesRemote

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Drive customer success by managing mid-market and enterprise accounts, fostering relationships, and ensuring satisfaction. Collaborate cross-functionally to optimize solutions and support growth, whil...

Yesterday

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$164K - $261K *

Transform organizational strategy by partnering with senior HR leaders to drive talent initiatives, enhance engagement, and lead change management. Leverage data insights and operational excellence to...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$92K - $97K *

Oversee client success and retention by managing key advertising accounts, ensuring high-quality service and collaboration across teams to meet client goals in both print and digital media...

1 week ago

  •   Less than 5 years exp.  •   Media

$85K - $102K *

Champion client success by managing accounts, enhancing software adoption, and driving strategic solutions to maximize ROI and retention. Collaborate across teams to ensure seamless client experiences...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $120K *

Join a team that's dedicated to enhancing client partnerships and driving revenue growth. As a strategic advisor, you'll manage relationships with mid-market and enterprise merchants, ensuring their s...

Toronto, ONIn-Person

6 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$106K - $139K *

Empower client success by leading a dynamic service delivery team, ensuring effective project management and stakeholder engagement to drive strategic client initiatives and system enhancements...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Information Technology

$110K - $130K *

Engage customers by transforming data into actionable insights, driving adoption, and maximizing value from Benchling's platform. Collaborate with cross-functional teams to ensure customer success and...

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Drive customer success by managing relationships and strategies for enterprise clients, ensuring they achieve business outcomes and maximize value from our platform. Collaborate with teams to enhance...

Yesterday

  •   11 - 15 years exp.  •   Enterprise Technology

$96K - $144K *

Empower enterprise customers to maximize Allego platform adoption through strategic relationship management, project oversight, and consultative guidance, ensuring satisfaction and driving growth in a...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Empower customer success by managing a diverse portfolio, driving retention, and enhancing client relationships in a dynamic B2B SaaS environment. Thrive in a fast-paced setting while ensuring seamles...

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$200K - $300K *

Develop strategic customer relationships, drive retention and expansion for complex accounts, and collaborate across teams to ensure customer success and satisfaction. Build trust with C-suite stakeho...

RemoteRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$70K - $95K *

Drive customer success by managing relationships, ensuring value extraction, and fostering long-term partnerships. Collaborate with teams to enhance service delivery and achieve client goals through p...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$100K - $115K *

Unlock potential by driving customer success in the Retail and CPG sectors. Own relationships with major brands, enhance digital engagement, and ensure measurable outcomes through strategic account ma...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Empower customer success by managing engagement strategies, driving adoption, and optimizing outcomes. Collaborate cross-functionally to enhance user experiences and support account growth through dat...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$165K - $190K *

Manage customer outcomes from onboarding through to renewal, driving success via strategic engagement and value realization. Be the go-to advisor ensuring alignment with business goals and optimizing...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$175K - $200K *

Lead the charge in customer success by driving enterprise account value, fostering relationships, and orchestrating resources to ensure measurable outcomes. Collaborate with stakeholders to enhance pl...

United StatesRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $160K *

Transform client relationships by leading strategic accounts, mentoring peers, and leveraging AI tools to enhance customer success practices. Drive impactful change while managing high-stakes, complex...

New York, NYRemote

2 weeks ago

  •   8 - 10 years exp.  •   Media

$140K - $160K *

Empower our customer success team by managing strategic, high-value accounts. Drive impactful relationships with C-suite stakeholders, mentor peers, and leverage AI tools to enhance operational effici...

2 weeks ago

  •   8 - 10 years exp.  •   Media

$130K - $160K *

Elevate customer success by managing strategic enterprise accounts, driving value realization, and leading a growing team. Foster relationships across all levels, ensuring seamless renewals and expans...

New York, NYRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Play a key role in driving customer success for enterprise accounts, ensuring seamless renewals and expansions. Lead a team while managing strategic relationships, navigating compliance, and leveragin...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.