Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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$88K - $105K *

Elevate customer success by managing relationships, driving adoption, and ensuring renewals for a portfolio of accounts. Blend technical problem-solving with strategic enablement to empower clients in...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Elevate customer success by managing relationships, driving adoption, and ensuring renewals. Blend technical problem-solving with strategic enablement to empower clients in a fast-paced environment. M...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Lead customer success initiatives to drive adoption, retention, and renewals for a portfolio of accounts. Empower clients to leverage technology effectively while contributing to scalable systems and...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$85K - $105K *

Join our team to drive client success for mid-market RIAs. You'll manage relationships, ensure adoption, and facilitate growth through strategic guidance and training, all while collaborating with cro...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Finance & Insurance

$140K - $180K *

Drive customer success by fostering relationships, ensuring adoption, and orchestrating post-sales activities. Leverage technical expertise to guide clients through their journey, maximizing the value...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$140K - $180K *

Champion customer success by fostering relationships, driving adoption, and ensuring account health. Leverage technical expertise to guide clients through their journey, maximizing the value of their...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$140K - $180K *

Unlock potential by becoming a trusted advisor to top customers, driving adoption and success through strong relationships and technical expertise. Collaborate across teams to ensure customer satisfac...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$140K - $180K *

Empower customer success by building strong relationships and driving adoption. Leverage your technical expertise to ensure clients realize the full value of their investment while managing renewals a...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$122K - $175K *

Lead a global team to drive strategic initiatives, optimize processes, and analyze data to enhance Customer Success operations, fostering relationships with senior leadership to unlock sales revenue a...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $90K *

Lead the charge in enhancing customer success by building strategic relationships, understanding workforce needs, and driving measurable outcomes for enterprise clients in the Eastern region. Collabor...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $90K *

Champion customer success by managing strategic accounts, driving retention, and ensuring satisfaction through effective onboarding and ongoing support. Collaborate with internal teams to achieve cust...

United StatesRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Information Technology

$140K - $175K *

Unlock client potential by driving engagement and growth through innovative strategies. Collaborate with account managers to enhance product usage and deliver exceptional customer experiences in a dyn...

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$116K - $148K *

Transform enterprise operations by guiding customers in AI adoption and maximizing Asana's capabilities. Own post-sales relationships, ensuring measurable outcomes and strategic success across a portf...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Consumer Technology

$80K - $95K *

Elevate client satisfaction by serving as the primary contact, advocating for their needs, and ensuring exceptional service delivery. Build strong relationships and drive retention through effective c...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$128K - $192K *

Join a team that drives customer success by maximizing value from Workday Learn. You'll own customer relationships, define outcomes, and use insights to enhance engagement and adoption, ensuring clien...

Reposted 6 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$128K - $192K *

Unlock customer success by driving adoption, value realization, and strategic growth for enterprise clients in a fast-paced environment. Collaborate across teams, create measurable outcomes, and ensur...

RemoteRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$110K - $130K *

Empower our Enterprise customers by enhancing product adoption and health. Collaborate with cross-functional teams to deliver tailored solutions, ensuring exceptional experiences for high-growth organ...

RemoteRemote

Reposted today

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Join a team that's dedicated to enhancing customer success through strategic engagement and retention. Manage a diverse portfolio, drive growth, and foster strong relationships to ensure customer sati...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$91K - $110K *

Optimize customer success strategies to drive international growth, ensuring seamless adoption of products while enhancing customer satisfaction and retention through consultative engagement and innov...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Business Services

$95K - $115K *

Drive strategic customer relationships and enhance value realization for banking partners. Own complex accounts, navigate stakeholder dynamics, and lead initiatives to boost adoption and retention whi...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$194K - $262K *

Champion strategic initiatives by architecting and executing complex programs. Lead cross-functional teams to deliver high-impact results, leveraging AI for enhanced decision-making and operational ex...

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$80K - $105K *

Empower clients by formulating and executing strategies to enhance user engagement and account growth, while building long-term relationships and maximizing product utilization for optimal success...

Today

  •   Less than 5 years exp.  •   Information Technology

$50K - $150K *

Develop strong relationships with skilled nursing facilities in the Milwaukee metro. Engage with Administrators and Directors of Nursing to facilitate alignment calls, ensuring effective communication...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$50K - $150K *

Unlock potential by building strong relationships with skilled nursing facilities, facilitating alignment calls, and ensuring seamless communication between clinical teams and administrators across th...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$50K - $150K *

Engage with skilled nursing facilities in the Cincinnati metro, building lasting relationships with key staff. Drive alignment calls and support clinical teams, ensuring facilities receive essential c...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.