Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$203K - $305K *

Analyze marketing data to drive decisions and measure impact. Lead a high-performing team in marketing analytics, shaping strategies for insights, performance, and channel ROI across the business...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$80K - $95K *

Deliver exceptional customer value by driving onboarding, adoption, and long-term success for a portfolio of clients. Leverage commercial insight and strong relationships to maximize platform utilizat...

US-AnywhereRemote

Reposted 2 days ago

  •   Less than 5 years exp.  •   Business Services

$131K - $196K *

Empower the customer success strategy for our organization by engaging key clients, leading program design, and optimizing performance metrics. Drive growth initiatives and influence high-level strate...

US-AnywhereRemote

Reposted 3 days ago

  •   11 - 15 years exp.  •   Healthcare

$68K - $122K *

Accelerate progress at building lasting customer relationships, driving product adoption, and ensuring successful outcomes in the construction portfolio. Collaborate with diverse clients to optimize s...

US-AnywhereRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$150K - $175K *

Drive client success by building strategic partnerships within complex healthcare organizations. Utilize your expertise to enhance client engagement, improve outcomes, and foster long-term collaborati...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Healthcare

$90K - $110K *

Optimize software strategies while delivering exceptional support and training to enhance customer success for a leading SaaS platform. Collaborate cross-functionally and engage clients to drive growt...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $150K *

Lead client engagement and drive organic growth by managing strategic relationships, enhancing pipeline visibility, and addressing risks effectively, while collaborating across teams to achieve revenu...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$80K - $95K *

Join a team that supports client success by managing relationships, driving revenue growth, and ensuring product adoption of our MIP platform. Collaborate with partners and internal teams to enhance c...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$150K - $180K *

Elevate sales excellence by leading the US sales team to drive revenue growth, expand market reach, and cultivate lasting enterprise client relationships through strategic and data-driven initiatives...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$144K - $180K *

Lead the charge in driving growth through strategic partnerships and channels, shaping partner strategies and managing high-impact deals to generate significant revenue while nurturing key relationshi...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Healthcare

$200K - $271K *

Shape the future of partner success by leading a high-impact team to enable and grow a thriving partner ecosystem focused on delivering exceptional business outcomes and enhancements for clients throu...

US-AnywhereRemote

2 weeks ago

  •   15+ years exp.  •   Business Services

$181K - $244K *

Champion partner success by leading enablement and delivery excellence initiatives. Drive growth through strategic collaboration, mentoring a high-performing team, and ensuring partners maximize busin...

US-AnywhereRemote

2 weeks ago

  •   15+ years exp.  •   Enterprise Technology

$160K - $230K *

Lead the charge in scaling the Partner Ecosystem by enabling consulting and technology partners to enhance business success through Anaplan's apps and platform...

US-AnywhereRemote

2 weeks ago

  •   15+ years exp.  •   Enterprise Technology

$150K - $180K *

Play a key role in enhancing the customer journey by leading strategies that drive customer satisfaction and retention. Collaborate with cross-functional teams to create a seamless member experience a...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$160K - $200K *

Lead and innovate Tapcheck's Customer Success strategy across support, onboarding, and account management, driving retention and revenue growth while developing a high-performing team in a fast-paced...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$110K - $130K *

Shape the future of Customer Success by partnering with executives to enhance operational effectiveness, drive strategic initiatives, and transform complex data into actionable insights that inform de...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$110K - $120K *

Drive customer success as you partner with clients to maximize their use of Datasembly’s data and software solutions, ensuring alignment with their strategic business goals throughout the customer lif...

US-AnywhereRemote

1 month ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$275K - $375K *

Reimagine sales development as a strategic force that propels growth through effective account engagement, pipeline creation, and AI integration. Lead a global team to enhance performance and align ef...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Contribute to exceptional customer relationships by leading renewal strategies and negotiations. Engage with clients, drive revenue growth, and streamline processes for sustainable success in a collab...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$100K - $120K *

Lead the charge in driving customer retention and satisfaction as a key partner post-sale. Collaborate across teams to optimize account management and enhance the customer journey in a fast-paced envi...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$155K - $170K *

Lead the charge in developing enablement strategies to drive growth through sales operations. Oversee a dynamic team and collaborate cross-functionally to enhance sales processes and training, ensurin...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Business Services

$95K - $115K *

Join a team that's dedicated to ensuring client success in the fast-paced, tech-savvy pharmaceutical sector. Manage multiple accounts, oversee project lifecycles, and cultivate strong client relations...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$171K - $273K *

Transform customer experiences by leading strategic change initiatives and mentoring teams, enhancing executive relationships and driving large-scale transformation engagement success...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$80K - $95K *

Help us empower clients through exceptional care and operational excellence. You'll drive daily account management, training, and support, ensuring seamless operations and creating a blueprint for suc...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$150K - $180K *

Accelerate progress at the forefront of global expansion by driving strategic sales, building key relationships, and shaping market presence for our high-impact services in the New York Metro area. Ow...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.