Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

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$200K - $240K *

Grow your career with an impactful finance leadership role, overseeing forecasting, reporting, and strategic financial operations while driving process improvements and team development for enhanced p...

US-AnywhereRemote

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$90K - $130K *

Elevate customer success by leading SaaS implementations, ensuring alignment on project scope, timelines, and resources. Collaborate with cross-functional teams to drive adoption and mitigate risks wh...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Business Services

$319K - $403K *

Lead and inspire high-performing sales teams by driving revenue growth, exceeding targets, and fostering enterprise software solutions. Collaborate closely with customers to address their needs and en...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$89K - $102K *

Transform customer experiences by building strong relationships and driving outcomes through expertise and innovation. Lead strategic programs and act as a trusted advisor, ensuring success for client...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$89K - $102K *

Empower your career by managing strategic relationships and customer success. Collaborate to enhance experience proposals, drive project outcomes, and maintain executive alignment, ensuring satisfacti...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$100K - $130K *

Drive large-scale digital transformation initiatives by leading Agile teams and managing financials, ensuring effective collaboration between stakeholders across enterprise project deliveries...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$275K - $350K *

Drive strategic partnerships and lead a high-performing team to achieve scalable growth and enhance platform success through collaboration and innovative account management strategies...

US-AnywhereRemote

2 days ago

  •   11 - 15 years exp.  •   Finance & Insurance

$200K - $236K *

Drive public-sector growth by developing strategic partnerships and securing revenue opportunities nationwide. Take ownership of the full business development cycle, engaging stakeholders and leading...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Accelerate progress at an evolving AI company as a founding sales leader, driving enterprise revenue, crafting a sales playbook, and mentoring a growing team. Your expertise in agentic AI and enterpri...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$180K - $220K *

Empower operational excellence by enhancing our Quality Management System (QMS), ensuring compliance with GxP and FDA standards. Lead cross-functional teams to drive quality assurance and regulatory r...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$220K - $240K *

Drive growth and retention for key enterprise accounts, ensuring customer success through a combination of relationship stewardship and proactive business development, while collaborating cross-functi...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$129K - $207K *

Drive your career forward by leading strategic global channel programs that empower partners to deliver complex enterprise solutions. Leverage your technical expertise to enhance service delivery and...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$110K - $170K *

Transform partner success by managing top Home Service Professional relationships, offering strategic, data-driven insights to enhance growth, retention, and performance while collaborating across tea...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Champion sales growth by developing strategic relationships and analyzing market trends. Drive SKU strategies, negotiate multi-million dollar contracts, and collaborate with cross-functional teams for...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$178K - $200K *

Unlock innovation as you lead product design, shaping user experiences and strategic direction while collaborating with cross-functional teams to enhance quality and craftsmanship across a complex pro...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$120K - $150K *

Empower business outcomes by leading the development and lifecycle management of RTLS hardware and firmware solutions, ensuring they meet customer and market needs through cross-functional collaborati...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Healthcare

$160K - $217K *

Transform compliance programs by fostering trust and collaboration across teams. Drive automation and strategic initiatives while navigating complex regulatory frameworks, ensuring robust risk managem...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$160K - $240K *

Drive strategic sales operations initiatives, enhance CRM systems, and optimize data governance while leading a team to support revenue growth and improve customer experiences within a fast-paced SaaS...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $135K *

Drive your career with strategic leadership and team development, overseeing Clinician Liaisons to enhance referral growth and relationships with healthcare providers while utilizing data-driven perfo...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$64K - $162K *

Advance revenue growth and partner loyalty by leading enterprise sales, mentoring the team, and optimizing implementation strategies for strategic educational accounts within a defined territory...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$93K - $170K *

Drive growth by engaging media agencies! Utilize expertise in audience data to forge client relationships and enhance revenue through strategic solutions. Collaborate across teams to achieve success w...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Media

$115K - $130K *

Unlock your potential by leading paid acquisition and conversion strategies to drive significant growth, optimize campaign performance, and enhance lead generation in a fast-paced digital marketing la...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Healthcare

$243K - $304K *

Engage in a strategic leader role shaping investor relations and capital markets. Partner with executives to refine the company's equity story, build investor relationships, and communicate financial...

US-AnywhereRemote

Today

  •   11 - 15 years exp.  •   Healthcare

$90K - $130K *

Join a team that's dedicated to transforming financial services through data and technology. As a strategic partner, you'll drive growth by managing client relationships, uncovering opportunities, and...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$90K - $130K *

Champion client relationships by delivering strategic solutions, driving revenue growth, and fostering partnerships. Collaborate across teams to leverage data and technology in transforming business o...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.