Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$90K - $120K *

Empower customer success by owning account strategy and growth. Collaborate with key stakeholders, drive product adoption, and enhance customer satisfaction to contribute to overall company objectives...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$80K - $120K *

Transform member experiences by leading engagement strategies, driving retention, and delivering tailored support. Collaborate cross-functionally to enhance member satisfaction and ensure proactive co...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$150K - $200K *

Transform client relationships by leading portfolio management, ensuring delivery excellence, and driving business growth while engaging with senior stakeholders to innovate solutions and capture emer...

US-AnywhereRemote

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$115K - $125K *

Join a dynamic team as a Customer Success Manager, enhancing client outcomes through strategic partnerships, optimizing product adoption, and driving retention and growth within a portfolio of grocery...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Consumer Technology

$120K - $150K *

Elevate the HR landscape by guiding managers, enhancing performance processes, and fostering a strong company culture. Partner with leaders to shape development programs and drive engagement as we gro...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$131K - $196K *

Empower the customer success strategy for our organization by engaging key clients, leading program design, and optimizing performance metrics. Drive growth initiatives and influence high-level strate...

US-AnywhereRemote

Today

  •   11 - 15 years exp.  •   Healthcare

$131K - $196K *

Join a team that's redefining customer success, influencing strategy and relationships to enhance client retention and growth, while optimizing performance across the organization and nurturing key cl...

US-AnywhereRemote

Today

  •   11 - 15 years exp.  •   Healthcare

$74K - $117K *

Unlock potential by partnering with customers to drive engineering transformation through expert product usage. Manage the full customer lifecycle for impactful program implementation and renewal, fos...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$100K - $130K *

Accelerate customer engagement and retention through strategic marketing initiatives. Lead a team focused on optimizing lifecycle performance, driving product adoption, and fostering growth across div...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$130K - $180K *

Shape the future of global deal strategies by leading a high-impact team focused on streamlining sales processes, enhancing quote-to-cash efficiency, and driving continuous improvement in complex comm...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$160K - $256K *

Drive innovation and strategy in our Salesforce ecosystem. Collaborate with leaders across multiple functions to enhance customer connections and lead a high-performing team. Shape the future of CRM a...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$165K - $180K *

Engage with customers throughout their journey, ensuring optimal success and satisfaction. Collaborate with cross-functional teams to address needs and drive revenue growth while monitoring customer h...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $130K *

Engage with healthcare executives to drive client success through strategic partnerships, AI integration, and innovative solutions for workforce challenges. Be a trusted advisor across multi-location...

US-AnywhereRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $120K *

Shape relationships by engaging with IT leaders at top enterprises, leveraging insights to craft strategies that enhance customer loyalty, drive revenue growth, and ensure alignment with customer need...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$122K - $155K *

Accelerate project success by leading implementation initiatives and fostering client relationships across cross-functional teams, ensuring seamless delivery of services and technology from pre-sales...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $160K *

Join a high-impact marketing leadership role where you'll own brand, demand generation, and product marketing strategies. Collaborate with cross-functional teams to drive pipeline growth and position...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Finance & Insurance

$190K - $220K *

Design and lead comprehensive revenue enablement programs, collaborating with Sales and RevOps to ensure impactful training and resources that drive pipeline success and sales performance throughout t...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$85K - $95K *

Elevate your career by managing strategic client relationships, ensuring optimal value from solutions, and driving success at the C-level. Collaborate cross-functionally and provide expert guidance to...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$70K - $95K *

Lead the charge in customer retention and renewal execution, becoming a trusted advisor to clients. Collaborate with sales, product, and legal teams to ensure successful negotiations and drive revenue...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Business Services

$70K - $95K *

Shape the future of customer success by owning the entire customer journey, driving software adoption, maximizing renewal rates, and fostering strategic partnerships to deliver measurable business out...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$90K - $130K *

Shape the future of customer success by leading a dynamic team of CSMs. Drive adoption, value realization, and long-term relationships while optimizing team performance and scaling best practices acro...

US-AnywhereRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$70K - $95K *

Join a team that's dedicated to empowering customers to maximize value from our solutions. Manage relationships, drive renewals, and collaborate with internal teams to achieve impactful outcomes and e...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$180K - $225K *

Join a team that's dedicated to customer success, offering expert technical leadership, managing relationships, and developing tailored data center solutions. Play a key role in driving product strate...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$220K - $240K *

Drive data-inspired insights to enhance product strategy and customer experiences. Lead a cross-functional team, influencing business decisions through analytics while fostering a culture of innovatio...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$148K - $265K *

Join a team that's driving strategic growth for the Commercial and Mid-market segments. You'll partner with sales leaders, analyze business performance, and lead initiatives to optimize impact and exc...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.