Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

Ladders provides tools, resources, and opportunities that can help you take that ambitious step forward on your career path. Begin your journey today with Ladders.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$143K - $240K *

Lead the charge in maximizing enterprise account success and platform adoption. As a senior advisor, you will cultivate relationships, drive renewal strategies, and mentor team members while fostering...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Business Services

$120K - $160K *

Engage mid-market public safety customers by championing implementation, usage, and expansion initiatives. Collaborate with technical teams to align customer needs with innovative solutions, improving...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$120K - $150K *

Lead the charge in driving client success and growth by managing strategic accounts, delivering innovative solutions, and influencing industry strategy through collaboration and expertise, ensuring al...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Food & Beverages

$69K - $107K *

Join our Key & Strategic Client Success Management team to maximize client value, drive adoption and ensure retention through strategic partnerships and advocacy, offering a seamless experience while...

US-AnywhereRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$100K - $120K *

Empower Enterprise clients to maximize value through strategic partnership, driving adoption and retention while collaborating cross-functionally to influence product development and enhance customer...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $170K *

Join a team that's pivotal in optimizing deal structuring and execution. This role partners with Sales and Renewals to enhance revenue and minimize churn, ensuring solutions are mutually beneficial an...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $120K *

Empower healthcare organizations by enhancing product adoption and customer satisfaction. Drive relationship management, assess account health, and collaborate with technical teams to optimize the val...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Healthcare

$150K - $180K *

Optimize client relationships and drive growth by strategically managing a portfolio of accounts. Identify expansion opportunities and implement innovative solutions to enhance client success through...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$160K - $175K *

Lead and innovate strategies for Client Success and Technical Account Management. Mentor teams to enhance client retention and satisfaction while improving processes and collaboration across functions...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$200K - $250K *

Accelerate growth as a strategic leader in B2B telehealth, owning the commercial engine for new business acquisition, customer retention, and revenue operations, while driving scalable commercializati...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $120K *

Transform customer relationships and drive growth in the e-health sector by enhancing engagement and retention for a diverse portfolio of clients. Collaborate across departments to deliver exceptional...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $120K *

Drive success by leading and coaching a dynamic team of Mid-Market Customer Success Managers, ensuring exceptional customer outcomes and scalable processes through strong leadership and impactful onbo...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $110K *

Transform customer relationships by owning the post-sale lifecycle, ensuring deployment, adoption, and retention of XR solutions while identifying growth opportunities within a diverse portfolio...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Business Services

$130K - $160K *

Transform customer success with hands-on leadership in building a scaled engagement motion. Lead a dedicated team to enhance customer value through innovative data-driven strategies and operational ex...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$90K - $120K *

Grow client relationships and drive revenue by identifying expansion opportunities within a portfolio of managed IT/security accounts. Ensure client satisfaction and retention while collaborating with...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Join a team that champions customer success by driving strategic relationships, ensuring retention, and enhancing business value for clients through proactive engagement and effective program manageme...

US-AnywhereRemote

Reposted today

  •   Less than 5 years exp.  •   Enterprise Technology

$192K - $266K *

Drive best-in-class travel support through strategic leadership and operational excellence. Oversee lodging, flights, and customer advocacy, fostering a culture of continuous improvement and exception...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Hospitality & Recreation

$110K - $130K *

Join a dynamic Customer Success team to drive value for Fortune 500 clients, manage strategic relationships, and enhance software adoption to achieve successful business outcomes in a collaborative, h...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $190K *

Pioneer customer success by leveraging Splunk expertise to enhance user adoption, optimize technical solutions, and drive strategic initiatives that yield significant value for customers across divers...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Technical Services

$140K - $150K *

Engage with a talented team to enhance customer success strategies, driving retention and growth in a dynamic environment. Shape customer relationships and lead initiatives that maximize value through...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$108K - $156K *

Champion project success by leading comprehensive program delivery and ensuring high-quality outcomes. Collaborate with stakeholders to align resources and strategies, driving strong customer engageme...

US-AnywhereRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Business Services

$80K - $95K *

Partner with us to enhance client satisfaction and drive product adoption, leveraging your Learning & Development expertise to optimize strategies and demonstrate measurable value through effective LM...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$80K - $95K *

Partner with us to cultivate strong client relationships and drive product adoption while leveraging your L&D expertise to design impactful learning programs that align with business objectives and de...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$75K - $90K *

Drive customer success by managing relationships and ensuring maximum value from security solutions. Engage with stakeholders, support onboarding, lead training, and promote growth through sustained c...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$110K - $130K *

Drive strategic client relationships and lead interactive marketing initiatives. Collaborate with teams to deliver impactful solutions, manage budgets, and ensure client satisfaction while fostering b...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.