Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$150K - $175K *

Advance clinical trial operations by managing all phases from planning to execution. Serve as the key liaison among CROs, internal teams, and stakeholders to ensure studies meet timelines, budgets, an...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$200K - $245K *

Partner with us to lead and develop a high-performing team of AI Success Managers, driving strategic outcomes and scaling AI adoption across complex enterprise portfolios to ensure exceptional custome...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $175K *

Empower global payroll efficiency by leading multi-country operations, ensuring compliance in 12 countries, and driving innovations in payroll technology. This role blends hands-on payroll management...

US-AnywhereRemote

Reposted 1 month ago

  •   8 - 10 years exp.  •   Business Services

$115K - $140K *

Join our dynamic team to achieve sales growth in the financial services sector! Drive revenue through consultative selling, account management, and strategic relationship building with large banking e...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$125K - $150K *

Partner with us to lead Branded & Specialty Rx contract negotiations, ensuring alignment with business strategies. Drive collaboration across teams to optimize workflows and maintain compliance while...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$145K - $175K *

Elevate operational excellence by owning customer and commercial operations. Drive hardware logistics, manage commercial contracts, and establish processes for growth as you lead the build of essentia...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Champion the global site activation for complex clinical trials, balancing strategic oversight and hands-on leadership. You'll ensure compliance and efficiency while managing cross-functional collabor...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$181K - $304K *

Champion your expertise in leading complex customer engagements, managing program P&L, and fostering executive relationships. Drive transformational outcomes with innovative AI strategies while guidin...

US-AnywhereRemote

1 month ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$106K - $284K *

Drive transformation in Provider Experience by leading complex initiatives, ensuring timely delivery, and optimizing processes across diverse business lines. Collaborate with stakeholders to enhance p...

US-AnywhereRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Healthcare

$150K - $180K *

Advance the growth of Scanner's partner ecosystem by defining strategy, building programs, and fostering strategic alliances. Drive revenue through effective channel development and collaboration acro...

US-AnywhereRemote

1 month ago

  •   8 - 10 years exp.  •   Information Technology

$175K - $210K *

Elevate your impact as a strategic leader driving technology initiatives that enhance revenue and marketing effectiveness. Collaborate with senior executives to translate business goals into actionabl...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Lead and inspire a talented sales team to drive growth through strategic initiatives, performance management, and collaborative cross-department efforts to enhance client satisfaction and boost revenu...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$125K - $150K *

Lead and innovate Quote-to-Cash initiatives by owning the Q2I platform, managing a team, and ensuring the seamless transition to Salesforce Revenue Cloud while enhancing processes and driving operatio...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$185K - $215K *

Champion AI integration across teams, driving transformative initiatives for measurable outcomes. Lead enterprise-wide AI adoption strategy, governance, and programs, influencing stakeholders to harne...

US-AnywhereRemote

Reposted 3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$143K - $273K *

Drive experience-led growth by shaping strategy, crafting impactful narratives, and enabling sellers to enhance client engagements. Lead high-level discussions, translate insights into frameworks, and...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Business Services

$97K - $146K *

Manage and optimize all phases of complex programs, ensuring alignment with client goals. Serve as the primary contact for program success, leading diverse teams to achieve strategic objectives and na...

US-AnywhereRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Business Services

$103K - $153K *

Manage and optimize marketing operations to enhance data-driven decision making. Lead the administration of marketing technologies, ensure data integrity, and streamline campaign processes while suppo...

US-AnywhereRemote

1 month ago

  •   5 - 7 years exp.  •   Business Services

$93K - $138K *

Grow customer success by partnering with clients, driving measurable value, and optimizing engagement through strategic initiatives that enhance long-term loyalty and operational goals...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$120K - $160K *

Champion the revitalization of product marketing by leading narrative development, managing impactful launches, and enhancing customer engagement for a diverse portfolio, driving adoption and growth i...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$80K - $95K *

Lead and inspire the SDR team to generate qualified opportunities in the Enterprise market. Collaborate with sales and marketing to establish effective processes, enhance performance, and create impac...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$168K - $232K *

Champion innovative network strategies and provider relations to expand access and quality of care. Lead and mentor a dedicated team while driving market growth and navigating complex negotiations acr...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Healthcare

$259K - $351K *

Accelerate growth as a key partner with Tier 1 Service Providers. Engage with C-suite executives, influence adoption of solutions, and drive profitability while leveraging AI tools for improved sales...

US-AnywhereRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$184K - $253K *

Shape the future of rare neurology by developing innovative outcome measures and evidence generation strategies. Collaborate with cross-functional teams to enhance clinical trial processes and ensure...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$72K - $93K *

Grow your career with this strategic role that drives client engagement and marketing program execution across diverse accounts, leveraging data insights and creativity to enhance employee experience...

US-AnywhereRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$180K - $220K *

Develop strategic commercial initiatives to elevate business growth, strengthen client relationships, and optimize bid strategies. Collaborate cross-functionally to enhance market positioning and driv...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.