Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$90K - $130K *

Collaborate with stakeholders to enhance client success, drive retention, and execute strategic initiatives. Manage relationships, resolve issues effectively, and leverage data to demonstrate value wh...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Join a team that's dedicated to driving success for key customers by managing relationships, developing outcome-focused strategies, and ensuring alignment on business goals while enhancing overall cus...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Elevate customer success operations by designing metrics, processes, and tech systems. Collaborate cross-functionally to optimize efficiency, implement reporting solutions, and drive measurable improv...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$100K - $120K *

Transform the customer journey by leading onboarding, adoption, and engagement strategies. Collaborate with teams to optimize processes, create playbooks, and drive actionable solutions that enhance c...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Consumer Technology

$75K - $100K *

Drive customer success by managing key relationships and maximizing value for 20-40 partners. Collaborate cross-functionally to onboard, support, and gather feedback, ensuring a seamless integration a...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$110K - $130K *

Lead the charge in driving customer success through strategic engagement, mentoring a team to optimize digital journeys and enhance revenue retention. Foster a culture of data-driven program developme...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$150K - $180K *

Transform customer relationships by leading complex onboarding engagements, ensuring business outcomes, and facilitating executive alignment across enterprise implementations from transition to long-t...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$80K - $95K *

Drive customer success by enhancing the user journey from onboarding to ongoing support. Collaborate with educators and technology teams while bridging customer needs with product development for opti...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$180K - $210K *

Drive the go-to-market success for Customer Success and Staircase products. Own strategy, positioning, and launches in a fast-paced, cross-functional environment, enabling Sales and Success teams to a...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Business Services

$120K *

Partner with us to elevate customer success by delivering tailored strategies, cultivating relationships, and driving compelling results in a dynamic, collaborative environment. Join a passionate team...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$106K - $146K *

Join a team that builds strong relationships with customers, ensuring they maximize value from our products. You'll serve as a trusted advisor, driving adoption and satisfaction while collaborating ac...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$180K - $225K *

Shape the future of cybersecurity by developing strategies, leading a team, and ensuring compliance to protect vital infrastructure and client data across a SaaS platform...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Champion client relationships by managing a portfolio of health plans and providers. Drive organic growth and improve program efficiency while ensuring compliance and delivering high-quality solutions...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Lead transformational customer success initiatives for strategic enterprise accounts, combining relationship management with depth in operations. Drive value through exceptional service, alignment wit...

US-AnywhereRemote

1 month ago

  •   5 - 7 years exp.  •   Enterprise Technology

$154K - $209K *

Join a team that drives operational excellence in Customer Success strategy. As a seasoned leader, you'll architect initiatives, optimize performance, and enable a proactive approach to achieve revenu...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$75K - $95K *

Grow your career with a pivotal role focused on client success and revenue generation. Manage a diverse portfolio, drive new business, and enhance existing accounts across global sectors. Autonomy and...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$124K - $178K *

Shape transformational operations in a fast-paced environment, driving strategic initiatives for post-sales success in AMER while collaborating cross-functionally to optimize productivity and outcomes...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Drive customer engagement and satisfaction by managing the full customer lifecycle, utilizing innovative AI workflows, and collaborating across teams to enhance service delivery and trust in our solut...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Consumer Technology

$130K - $190K *

Transform knowledge management and client experience strategy. Lead the integration of AI technologies, optimize systems, and enhance customer engagement through innovative solutions and cross-functio...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$190K *

Transform the customer journey by leading post-sales operations, driving AI initiatives, and enhancing retention and growth for over 9,000 clients in a dynamic, fast-paced environment focused on excep...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Champion customer success within SLED organizations. Drive revenue growth by managing relationships, negotiating contracts, and delivering strategic value for an established client base in the public...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$90K - $140K *

Elevate customer success by being the primary liaison for clinicians, driving EHR and RCM technology adoption. Proactively resolve issues and enhance workflows to empower healthcare practices and impr...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $110K *

Unlock potential by driving customer success and relationships with enterprise-level nonprofit clients; enhance product adoption and satisfaction while identifying growth opportunities through strateg...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$101K - $135K *

Engage with key customers to drive product adoption and retention. Own relationships, strategize on success plans, and serve as the trusted advisor, ensuring alignment with customer objectives and del...

US-AnywhereRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$101K - $135K *

Empower customers by enhancing product adoption and retention strategies, driving significant value through strategic engagement, while fostering long-term relationships with key stakeholders in a fas...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.