Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$120K - $145K *

Transform the client experience as a strategic leader, driving digital innovation and organizational change for industry giants. Collaborate across teams to deliver insights and solutions that redefin...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Business Services

$106K - $140K *

Empower sales growth by leading a team across the West region, establishing key objectives and coaching sales managers to enhance dealer relationships and maximize performance while promoting our auto...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Champion customer success by leading a transformative knowledge program, ensuring quality content and self-service capabilities for optimal support. Collaborate with teams to enhance practices, drive...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$170K - $260K *

Advance your career as a financial strategist, building essential FP&A infrastructure for a clinical-stage organization transitioning to commercial operations. Collaborate with R&D and leadership to d...

US-AnywhereRemote

1 month ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$100K - $120K *

Join a dynamic team to drive partner growth through data analysis and cross-functional leadership. You'll transform complex analytics into actionable insights, ensuring operational excellence and a st...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

$150K - $180K *

Lead the charge in expanding our Mid-Market team by mentoring and managing Account Executives, driving sales growth, and ensuring effective strategies for competing against performance marketing chann...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$140K - $186K *

Champion demand generation by developing and executing strategies to significantly enhance inbound revenue across multiple channels, while building efficient workflows to measure and optimize performa...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$322K - $402K *

Accelerate your career by executing territory plans to hunt and secure new logos, advancing strategic accounts, and delivering high-impact proposals that directly contribute to data security and resil...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $140K *

Empower the future of our platform by leading product development and enhancing customer experiences. Collaborate closely with engineering and design teams to translate technical challenges into innov...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Join our team to drive growth by reactivating lapsed accounts and expanding our advertising measurement solutions across various sectors. This sales-focused role combines prospecting and program manag...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$145K - $160K *

Help us transform complex data into strategic insights that drive decision-making across departments. Collaborate with teams to develop automated workflows, dashboards, and analytical models in a mode...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $120K *

Drive customer success as the primary contact for support and operational health, ensuring exceptional service delivery and proactive risk management while collaborating with cross-functional teams to...

US-AnywhereRemote

1 month ago

  •   5 - 7 years exp.  •   Enterprise Technology

$160K - $200K *

Drive transformation by modernizing Sales Support through AI-enabled workflows and clear operating models. Lead strategic initiatives that enhance commercial acceleration, creating efficiencies and me...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$100K - $120K *

Lead account management efforts to foster strong customer relationships and drive revenue growth, ensuring client satisfaction and engaging stakeholders through effective communication and product dem...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$175K - $225K *

Lead the charge in underwriting complex pharmacy benefit deals, optimizing pricing strategies with cross-functional teams. Leverage automation and insights to enhance underwriting capabilities while m...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$160K - $200K *

Unlock growth by leading integrated demand generation and marketing strategies. Drive revenue through data-backed campaigns and collaborative initiatives, while fostering a high-performance team focus...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$115K - $160K *

Discover exceptional growth as you build strategic client relationships, drive new sales in a dynamic environment, and leverage your expertise to exceed revenue targets while enhancing customer satisf...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$120K - $145K *

Champion excellence by leading AI program governance and delivery assurance. Drive strategic AI initiatives, ensuring alignment with client goals, while enhancing team performance in a fast-paced, dyn...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Architect scalable integration methodologies to enhance agency acquisitions. Lead technical assessments, inform architectural decisions, and partner with cross-functional teams to ensure alignment wit...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $130K *

Pioneer customer success as a trusted technical advisor, driving high-value sales cycles across Europe and North America. Leverage NPS and CX expertise for enterprise-level solutions, transforming com...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Technical Services

$90K - $110K *

Unlock potential by driving new business opportunities within SMB healthcare providers. Take ownership of a high-volume sales pipeline, fostering relationships and closing deals to help transform the...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$155K - $170K *

Lead the charge in shaping enterprise business solutions through hands-on architecture and delivery in Microsoft Dynamics 365 Finance & Operations, focusing on integration, process optimization, and o...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$142K - $180K *

Champion the development of a comprehensive customer academy, enhancing learning experiences for effective use of NodeZero. Collaborate with cross-functional teams to design certifications and trainin...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$125K - $150K *

Transform the creative landscape by leading strategy that drives measurable growth. You’ll leverage customer insights and data to develop high-performing campaigns across multiple channels, elevating...

US-AnywhereRemote

1 month ago

  •   8 - 10 years exp.  •   Consumer Technology

$127K - $203K *

Lead the strategy for a dynamic cloud platform product, prioritizing enhancements from idea to production in collaboration with stakeholders. Drive customer-focused evolution while shaping the softwar...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.