Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$105K - $120K *

Drive client success by managing utility and energy efficiency programs, ensuring satisfaction, fostering relationships, and identifying growth opportunities while delivering on contractual obligation...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$75K - $95K *

Engage with Managed Services clients to drive retention, enhance service adoption, and foster long-term relationships, acting as a trusted advisor to ensure alignment with client objectives and operat...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Technical Services

$110K - $130K *

Join a team that drives client success by enhancing SAP services through innovative account management, operational excellence, and continuous value delivery for a portfolio of diverse SAP clients...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$162K - $180K *

Champion high-quality data solutions as a Senior Manager, leading a team of engineers and data scientists. Shape strategies, maintain data integrity, and empower business analytics through effective c...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$242K - $282K *

Lead the oversight of contractual matters across departments, serving as a trusted advisor to internal stakeholders from pre-clinical to commercial readiness. This role emphasizes collaboration and ex...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$263K - $356K *

Transform clinical trial delivery in the Americas through strategic leadership and operational excellence. Lead diverse teams, optimize site engagement, and drive innovation to ensure compliant, high...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$152K - $231K *

Drive successful customer onboarding by collaborating with a large, cross-functional team. Champion best practices, mitigate risks, and foster strong relationships to achieve performance targets and o...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Healthcare

$125K - $150K *

Reimagine customer engagement by leading transformative initiatives that drive automation value and enhance business outcomes for healthcare organizations. Foster strategic alliances, manage complex p...

US-AnywhereRemote

Reposted 2 days ago

  •   8 - 10 years exp.  •   Healthcare

$111K - $201K *

Drive impactful marketing strategies by leading integrated product campaigns that enhance customer acquisition, retention, and engagement. Collaborate cross-functionally to deliver optimal business ou...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Consumer Technology

$125K - $150K *

Join a team that's transforming mental healthcare through innovative finance strategies. Your expertise will guide strategic financial decisions, streamline operations, and foster a high-performing te...

US-AnywhereRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$92K *

Lead the charge in enhancing customer success through AI solutions. Collaborate closely with teams to uncover needs and demonstrate value, transforming insights into tailored recommendations that driv...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$92K *

Shape innovative AI solutions for customers by driving discovery, matching products to needs, and presenting compelling value propositions. Collaborate with Customer Success and Marketing to turn oppo...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$95K - $115K *

Drive high-impact email and CRM campaigns while leading a dynamic team. This role demands hands-on execution, strategic oversight, and expertise in Salesforce Marketing Cloud to optimize customer jour...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$125K - $150K *

Take ownership of shaping the future of Enterprise Customer Education by defining strategies, leveraging data, and leading teams to drive impactful outcomes that transform client engagement and enable...

US-AnywhereRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$190K - $200K *

Transform partner enablement by creating tailored training and materials, facilitate workshops, and support IBM teams to enhance sales effectiveness and technical expertise across a thriving commercia...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$164K - $196K *

Unlock psychometric expertise to lead proposal strategies and craft technical documents, ensuring alignment with educational measurement principles for successful assessment products in competitive ma...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$149K - $224K *

Lead value-based contracting efforts to drive cost improvement and quality performance, managing complex provider relationships. Oversee contract lifecycle, strategic planning, and cross-functional co...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $175K *

Drive transformative talent management strategies that enhance performance, development, and employee growth. Collaborate across departments to create a connected approach to talent ecosystems, integr...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Business Services

$140K - $170K *

Lead the charge in transforming healthcare analytics through end-to-end analysis. Collaborate with teams to shape questions, build reusable methodologies, and deliver actionable insights while mentori...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$174K - $261K *

Lead a dynamic sales team driving strategic growth in health care markets. Utilize your deep experience in sales and leadership to coach and mentor Account Executives on complex sales cycles, position...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Healthcare

$150K - $180K *

Accelerate growth by managing complex sales cycles in the Retail and Distribution sectors. Leverage data-driven solutions while building executive relationships for impactful outcomes across multiple...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$100K - $120K *

Elevate your career by leading transformational change in veteran healthcare. Drive stakeholder engagement and enhance organizational readiness through strategic communication and change management ex...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$190K *

Lead our product marketing efforts to drive strategy, market growth, and segmentation for innovative public safety software. Collaborate with teams to translate product features into compelling messag...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$172K - $260K *

Drive transformational design initiatives as a Senior Experience Architect, leading cross-functional teams to develop impactful user experiences. Collaborate closely with stakeholders to ensure alignm...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$172K - $260K *

Lead the charge in transforming customer experiences by driving exceptional design strategies and fostering collaborative partnerships within a dynamic team. Enhance service delivery and innovate proc...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.