Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$110K - $130K *

Lead the charge in growing enterprise accounts by driving new business, managing complex sales cycles, and delivering high-impact SaaS/AI solutions to tech giants, while collaborating with cross-funct...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$180K - $220K *

Join a team that's paving the way for innovative product and engineering solutions. As a Senior Corporate Counsel, you'll provide essential legal guidance on AI, payments, and privacy, ensuring compli...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Legal & Accounting

$310K - $500K+*

Join a team that's redefining enterprise productivity by developing innovative collaboration tools. Harness your product management expertise to drive strategy, lead cross-functional initiatives, and...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $170K *

Engage in delivering high-impact NetSuite implementations, leading projects from inception to conclusion while ensuring client success, quality assurance, and strategic alignment across diverse indust...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$215K - $233K *

Transform the enterprise reporting landscape by leading cross-functional initiatives, developing performance dashboards, and establishing data infrastructure to enhance decision-making and drive impac...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $140K *

Manage operational excellence in delivering customer-facing technology, oversee incident resolution and production support, collaborate with internal and offshore teams, and ensure compliance with reg...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $120K *

Champion client relationships by leading strategic initiatives and managing national partnerships. Collaborate cross-functionally to analyze KPIs, drive consultative guidance, and foster strong connec...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Lead the charge in Epic solutions delivery by providing expert support, managing projects, and mentoring team members. Shape the future of healthcare IT by aligning technical teams with stakeholder ne...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $115K *

Shape impactful client relationships by managing seamless implementations, utilizing advanced technologies to personalize email and mobile experiences, while collaborating across teams to achieve clie...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $200K *

Lead the product marketing strategy and competitive intelligence for multiple portfolios, driving impactful launches and effective storytelling. Collaborate closely with cross-functional teams to achi...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$191K - $262K *

Drive the future of AI agents by defining systems for execution, orchestration, and integration within a dynamic platform. Collaborate with cross-functional teams to deliver scalable, reliable, and en...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Unlock potential by leading the charge in product management for diverse professional development initiatives. Collaborate with stakeholders to drive strategy, enhance user satisfaction, and deliver i...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$100K - $125K *

Drive AI-powered product initiatives from strategy to execution, collaborating with engineering and design to create customer-centric solutions that enhance productivity and engagement while prioritiz...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Join a team that's dedicated to crafting and implementing effective patient support programs. As a strategic leader, you will drive program design, coordinate stakeholder engagement, and ensure succes...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $180K *

Oversee cross-functional programs and security metrics for risk coordination, ensuring clarity and prioritization of security initiatives within the Financial Services and Data unit. Engage with leade...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$160K - $200K *

Take ownership of our global marketing strategy, enhancing brand positioning and demand generation to drive sustainable growth. Collaborate with cross-functional teams and lead a high-performing marke...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Consumer Technology

$180K - $220K *

Empower business growth by leading our global marketing strategy. Collaborate cross-functionally to enhance brand positioning and drive sustainable revenue. This is an exceptional opportunity for a st...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$88K - $129K *

Inspire high-performing sales teams while driving impactful solutions for mid-sized Public Sector organizations. Utilize coaching, strategic problem-solving, and cross-functional collaboration to fost...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$105K - $120K *

Drive client success by managing utility and energy efficiency programs, ensuring satisfaction, fostering relationships, and identifying growth opportunities while delivering on contractual obligation...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$75K - $95K *

Engage with Managed Services clients to drive retention, enhance service adoption, and foster long-term relationships, acting as a trusted advisor to ensure alignment with client objectives and operat...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Technical Services

$110K - $130K *

Join a team that drives client success by enhancing SAP services through innovative account management, operational excellence, and continuous value delivery for a portfolio of diverse SAP clients...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$162K - $180K *

Champion high-quality data solutions as a Senior Manager, leading a team of engineers and data scientists. Shape strategies, maintain data integrity, and empower business analytics through effective c...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$242K - $282K *

Lead the oversight of contractual matters across departments, serving as a trusted advisor to internal stakeholders from pre-clinical to commercial readiness. This role emphasizes collaboration and ex...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$263K - $356K *

Transform clinical trial delivery in the Americas through strategic leadership and operational excellence. Lead diverse teams, optimize site engagement, and drive innovation to ensure compliant, high...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$152K - $231K *

Drive successful customer onboarding by collaborating with a large, cross-functional team. Champion best practices, mitigate risks, and foster strong relationships to achieve performance targets and o...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.