Director of Engagement

C.A. Fortune

$110K — $120K *
US-AnywhereRemote in United States
Retail & Consumer Goods
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree.
  • 7-10+ years of experience in CPG industry sales and category management.
  • Strong presentation, communication, and leadership skills.
  • Proven sales planning, forecasting, and execution experience.
  • Aptitude for interpreting multiple information sources to develop strategic plans.
  • Ability to build and maintain effective client relationships and cross-functional collaborations.
  • Proficiency in spreadsheet and presentation software.

Responsibilities

  • Manage national client relationships for key partnerships.
  • Analyze, track, and provide recommendations on macro KPIs for client portfolios.
  • Collaborate with Sales Development on client selling strategies.
  • Lead annual executive meetings and business reviews with clients.
  • Identify and pursue expansion opportunities within existing client partnerships.
  • Advise clients on marketing strategies and channel goals.
  • Communicate regularly with clients and internal teams to cultivate strong relationships.

Benefits

  • PTO and sick days.
  • 11 paid company holidays each year.
  • 1 floating holiday.
  • 2 paid volunteer days per year.
  • Bonus eligibility.
  • 3 months fully paid parental leave.
  • Medical, dental, and vision coverage.
  • Company-paid life insurance.
  • 401k plan with company match.
  • Summer hours with half-day Fridays from Memorial Day thru Labor Day.
Full Job Description
Overview of the Role
  • We are looking for a Director of Engagement will manage our national top client partnerships, with a focus on strategic initiatives. This role will lead strategy sessions, business reviews, develop and track KPI's, and provide recommendations. This is a highly visible role in the organization and will work cross-functionally with our internal teams and executive leaders.
  • Location: Remote
  • Salary range: $110,000 - $120,000 based on experience, qualification and skills.
  • Travel requirement: 20% - i.e. industry trade shows, client national sales meetings, and /or any other events.

What You'll do at C.A. Fortune
  • Client relationship management nationally for select C.A. Fortune client partnerships, overseeing partnerships across every pillar within C.A. Fortune
  • Strategic leadership - analyze and track macro level Key Performance Indicators (KPIs) for client's book of business & provide recommendations, action items and consultative advice as a CPG expert
  • Partner with Sales Development team on client's selling priorities - give guidance to strategic approach
  • Lead 1-2 annual executive, top-to-top meetings and/or business reviews between C.A. Fortune executives and client's executives for each client
  • Identify and build leads for existing client partnership expansion opportunities
  • Advise clients on channel goals, marketing strategy and retail execution
  • Key point of contact for internal relationships with account personnel including executives, retail, accounting, branding, ecommerce, sales and finance
  • Revenue forecast management - develop annual budget rooted in analytics in partnership with Sales Development team
  • Develop and track KPI's to ensure mutual partnership success - This includes but not exclusive to goals related to sales, distribution, pricing, shelving placement, promotional volume and promotional spend management
  • Establish regular communication with clients and internal stakeholders that lead to strong working relationships
  • Lead onboarding for new clients assigned to desk
  • Works collaboratively with leadership positions across all pillars of organization (i.e. Sales Development, Retail, ECOM, Marketing, Finance, Support, Sales, etc.)
  • Able to lead cross-functional teams towards common goals
  • Develop annual corporate bonuses rooted KPIs that benefit both the client and C.A. Fortune
  • Provide clients relevant information for their brand/categories on a regular basis
  • Ability to oversee initiatives and motivate others to execute without being involved in the day-to-day

What You Should Bring to the Table
  • Bachelor's Degree
  • 7-10+ years CPG industry sales and category management experience
  • Strong presentation, communication and leadership skills
  • Must demonstrate sales planning, forecasting and sales execution experience
  • Aptitude to effectively interpret and use multiple information sources to develop strategic plans
  • Proven ability to build and maintain strong, effective relationships with clients and cross-functional groups
  • Proficient in spreadsheet and presentation software; problem solver; well-developed organizational, communication and time management skills
  • Confident in change management
  • Ability to read, interpret, present data - SPINS, Nielsen, IRI

You Will Stand Out if You Have
  • Client Management and/or Agency Experience strongly preferred
  • Prior experience with SPINS, Nielsen, and IRI
  • Understanding of the C.A. model

Perks
  • PTO & Sick Days
  • 11 paid company holidays per year
  • 1 Floating Holiday
  • 2 paid volunteer days per year
  • Bonus eligible
  • 3 months fully paid parental leave (regardless of gender)
  • Medical, dental, and vision
  • Paid company life insurance
  • 401k with company match
  • Summer hours (half day Fridays from Memorial Day thru Labor Day)

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