Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$77K - $97K *

Join a team that's dedicated to ensuring client success through strategic partnership and proactive solution adoption. Collaborate cross-functionally and guide clients to achieve measurable business o...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Transform the global support organization by leading a team of 23, optimizing processes, and integrating AI technology, ensuring exceptional customer experiences and effective operational excellence a...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$210K - $310K *

Lead global mobility and immigration strategy by harmonizing processes, enhancing compliance, and supporting business growth while managing a distributed team to deliver an unparalleled employee exper...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$180K - $210K *

Take ownership of integrated marketing strategy across multiple channels, focusing on campaign execution and alignment with product and sales teams to drive engagement and growth within enterprise IT...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$171K - $273K *

Champion operational excellence by bridging Slack's leadership with core Salesforce teams. Drive strategic alignment in policies influencing go-to-market initiatives and advocate for impactful deal st...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$85K - $90K *

Drive strategic account management and expansion across a diverse client portfolio while fostering strong relationships, ensuring operational excellence, and leveraging insights for client success in...

US-AnywhereRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$82K - $148K *

Lead impactful projects that improve global health outcomes. Engage with diverse stakeholders while mentoring your team. Drive vital improvements in health equity, quality, and population health throu...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$150K - $180K *

Lead product marketing strategy and execution, driving growth in data-driven solutions across media and entertainment, from market insights to product launches, ensuring alignment with sales and custo...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Media

$163K - $204K *

Empower federal partnerships by leading capture strategies across a dynamic ecosystem, enhancing visibility and alignment between partners and sales teams to drive success in priority federal pursuits...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$130K - $150K *

Lead integrated media strategy to optimize campaign performance, enhance patient recruitment, and leverage data insights to drive multi-channel growth, while managing a significant media budget and co...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $130K *

Support the development and delivery of comprehensive clinical training programs, optimize onboarding processes, and enhance workforce competency across clinical operations to ensure regulatory compli...

US-AnywhereRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$182K - $244K *

Champion the success of retail accounts by leading Salesforce Professional Services, driving strategic engagements, and maximizing value through deep industry knowledge and executive relationships...

US-AnywhereRemote

Reposted 3 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$113K - $125K *

Empower growth by leading performance marketing initiatives across digital channels. You'll develop strategies, manage budgets, and drive pipeline contributions while collaborating cross-functionally...

US-AnywhereRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$210K - $250K *

Drive portfolio value creation through strategy execution, leveraging your extensive experience in revenue growth and go-to-market capabilities to lead engagements and mentor GTM teams across technolo...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$190K - $300K *

Reimagine the patient experience as you lead strategies that enhance navigation and support throughout complex therapy journeys. Collaborate with cross-functional teams to design integrated solutions...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$191K - $300K *

Champion financial strategy to enhance GTM performance; collaborate cross-functionally to drive insights into user acquisition and profitability while navigating complex operational challenges in a dy...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Finance & Insurance

$243K - $348K *

Lead the charge in operational excellence by directing complex initiatives across teams to enhance customer experience and drive organizational success in a dynamic, AI-driven environment supporting m...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$110K - $130K *

Unlock your potential as a strategic leader in consultant engagement, driving success and lasting partnerships. Collaborate with teams to enhance performance and foster community connections, ensuring...

US-AnywhereRemote

Reposted 1 month ago

  •   5 - 7 years exp.  •   Healthcare

$125K - $150K *

Strategize and drive growth with leading global MSPs and GSIs. Leverage strong relationships and industry insights to enhance revenue and optimize partnerships while navigating complex organizational...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $175K *

Unlock potential by leading product strategy for data collection solutions, driving innovation and measurable impact through cross-functional collaboration. Shape and execute a roadmap to transform cu...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$164K - $205K *

Unlock potential by spearheading new lodging supply partnerships, sourcing and closing agreements that enhance our platform’s offerings across diverse booking channels, ensuring successful activation...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$120K - $145K *

Drive impactful change by optimizing product operations through collaborative process design, ensuring alignment and efficiency while fostering innovation and simplification across complex product tea...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Lead the charge in delivering technical discovery and insights to drive customer success. As a key player, you'll guide prospects through POCs, ensuring precise alignment between Mixpanel's capabiliti...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$110K - $130K *

Unlock potential by leading technical discovery and engaging prospects to assess business challenges. Bring expertise in data analytics and pre-sales strategy to foster impactful customer relationship...

US-AnywhereRemote

1 month ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Join a team that drives strategic partnerships and expands our channel ecosystem, focusing on collaboration, growth, and performance analytics to enhance market presence and optimize partner success i...

US-AnywhereRemote

Reposted 1 month ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.