Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$160K - $180K *

Elevate customer relationships as you drive growth, retention, and satisfaction with enterprise accounts. Develop your team, collaborate with Product and Engineering, and ensure strategic outcomes whi...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $150K *

Join us to lead a high-performing team of Client Success Managers, empowering client relationships and driving service excellence. This role blends strategic oversight and operational management to en...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Business Services

$80K - $120K *

Elevate your career by managing key customer relationships, driving retention and growth strategies. Collaborate cross-functionally to enhance customer value while executing renewal processes and expl...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$115K - $194K *

Lead operational excellence within the Customer Success teams, driving impactful programs that enhance performance and efficiency while fostering collaboration across cross-functional teams in a dynam...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$90K - $120K *

Unlock potential by driving client success initiatives, enhancing internal operations, and coordinating cross-functional efforts to ensure enterprise accounts deliver measurable value while fostering...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$70K - $95K *

Contribute to customer success as a manager, enhancing engagement and ensuring customer satisfaction through effective software utilization and strategic growth initiatives in diverse industries...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $150K *

Shape the future of healthcare reimbursement by leading strategic partner relationships. As a key member of the Client Experience team, you'll develop and execute innovative strategies to ensure partn...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$90K - $120K *

Optimize customer success by building lasting relationships and driving software adoption. Engage with healthcare organizations to ensure satisfaction and retention while aiding in strategic onboardin...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$128K - $226K *

Join a team that empowers enterprise customers to realize their CX vision. Drive strategic partnerships, facilitate renewals, and lead cross-functional collaborations, utilizing your expertise to enha...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$113K - $170K *

Join a team that's dedicated to cultivating strong, strategic relationships with high-value customers, driving product adoption, and ensuring successful outcomes to achieve growth and renewals...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$80K - $100K *

Grow your career with a vital role fostering enterprise customer relationships. Collaborate across teams to drive strategic conversations, enhance value, and ensure client success through innovative s...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$91K - $143K *

Join a team that's dedicated to driving customer success through strategic engineering transformations, managing customer relationships from implementation to renewal to ensure optimal product utiliza...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $120K *

Engage customers by leading the entire lifecycle from onboarding to loyalty. Drive retention through targeted campaigns, data analysis, and exceptional support, influencing strategy and improvements a...

US-AnywhereRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Consumer Technology

$70K - $95K *

Empower customer success by fostering relationships, enhancing platform adoption, and driving retention. Collaborate with clients to define goals, analyze usage data, and proactively address issues to...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$70K - $95K *

Grow your career with an influential role in customer success, fostering strong relationships and driving client satisfaction post-sale while managing renewals and growth opportunities in the health c...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$140K - $175K *

Join our dynamic team as a Senior Customer Success Manager, driving customer satisfaction and product adoption through relationship building and expert guidance in cybersecurity solutions. Your role i...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$108K - $191K *

Drive customer success by building strategic partnerships that enhance engagement, satisfaction, and growth, ensuring clients maximize their investments while acting as a trusted advisor and advocate...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$85K - $115K *

Elevate customer success by managing relationships, driving product adoption, and enhancing client value through strategic insights and data analysis to ensure satisfaction and retention in a dynamic...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$115K - $140K *

Drive customer success and satisfaction by ensuring seamless onboarding, product adoption, and retention for our SaaS pricing solutions. Collaborate with teams to identify growth opportunities and fos...

US-AnywhereRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Business Services

$165K - $180K *

Transform client relationships by managing a diverse portfolio of health plans, ensuring exceptional service delivery, and driving strategic outcomes that generate value and demonstrate key metrics. E...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Healthcare

$223K - $316K *

Transform customer success by leading a high-performing team, driving AI adoption, and redefining engagement strategies to achieve measurable business outcomes in a dynamic, innovation-driven environm...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$120K - $140K *

Strategize and build innovative customer success systems, leading a dynamic team to enhance client retention and growth. Shape operational models while actively managing key accounts in a mission-driv...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Business Services

$174K - $262K *

Lead the charge in transforming sales strategy to drive global revenue growth, operational excellence, and cross-functional alignment. Inspire a high-performing team while innovating processes and str...

US-AnywhereRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Business Services

$70K - $95K *

Partner with us to enhance customer success within the education sector, fostering strong relationships, leveraging data insights, and driving platform adoption while working collaboratively across te...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$150K - $200K *

Shape the future of client partnerships by leading account strategies, enhancing client relationships, and driving financial performance across complex Life Sciences portfolios. Innovate solutions to...

US-AnywhereRemote

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.