Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$108K - $130K *

Serve as a strategic HR leader, guiding a team to enhance organizational effectiveness, drive talent initiatives, and partner with senior leaders to align HR strategies with business goals, ensuring a...

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$129K - $189K *

Drive transformation in global accounting by establishing scalable processes and providing technical leadership for M&A transactions. Collaborate across functions to enhance financial reporting and in...

Reposted 4 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$129K - $189K *

Transform and lead the global accounting function, driving standardization and modernization across operations. Provide technical expertise for M&A transactions and ensure compliance with U.S. GAAP wh...

Reposted 4 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$110K - $130K *

Oversee warehouse operations, driving performance and efficiency while fostering a safety-focused culture. Empower teams through effective leadership and data-driven decision making to ensure operatio...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $125K *

Lead the charge in driving sales growth within the wastewater treatment sector, focusing on chemical solutions for food and beverage industries. Collaborate with clients to enhance satisfaction and fo...

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$112K *

Transform the distribution landscape by leading a dynamic team focused on safety, operational excellence, and continuous improvement. Drive performance and foster a culture of engagement while optimiz...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$200K - $240K *

Accelerate your career by leading market-wide sales strategies, driving growth, and developing high-performing teams. Collaborate with cross-functional leaders to enhance customer relationships and ac...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Transform pricing strategies by collaborating with business leaders, enhancing analytics, and driving profitability through disciplined execution across all market segments and channels...

Reposted 4 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$145K - $169K *

Unlock strategic growth by leading long-range planning and performance management initiatives. Collaborate across functions to drive transformation and enhance business performance in a dynamic franch...

Yesterday

  •   8 - 10 years exp.  •   Food & Beverages

$150K - $250K *

Drive the future of cybersecurity assurance by leading a team focused on risk management, security architecture, and compliance. Shape strategies and metrics to enhance security outcomes while collabo...

2 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Optimize customer relationships by managing strategic accounts, ensuring satisfaction and growth through proactive engagement and cross-functional coordination. Drive retention and performance while i...

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Reimagine customer relationships by leading strategic account management, ensuring satisfaction and growth for high-value clients. Collaborate cross-functionally to deliver exceptional service and dri...

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$181K - $250K *

Transform financial strategy at the enterprise level by leading FP&A processes, delivering insights, and enhancing reporting capabilities to support informed decision-making for senior leadership and...

2 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$150K - $180K *

Lead the charge in business development by generating new accounts and expanding existing client relationships across North America, focusing on digital asset solutions and driving revenue growth thro...

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$135K - $160K *

Lead financial strategy and reporting for a diverse program portfolio, driving P&L ownership, investment planning, and variance analysis. Collaborate with teams to deliver insights and foster a cultur...

2 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$125K - $150K *

Join us as a strategic finance leader, driving performance and decision-making across manufacturing sites. Collaborate with cross-functional teams to enhance profitability, optimize capital, and devel...

4 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Join a team that's driving financial performance across manufacturing sites. This role partners with leadership to enhance decision-making, optimize profitability, and ensure financial stewardship, wh...

4 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Oversee financial performance across multiple manufacturing sites, driving insights and operational decision-making. Collaborate with leadership to enhance profitability, optimize working capital, and...

4 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Champion growth by leading marketplace marketing strategies that drive demand and engagement for buyers and manufacturing partners. Manage a dynamic team to optimize lead generation, account expansion...

3 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$175K - $200K *

Transform our marketplace marketing strategy to drive demand and growth. Lead a team to enhance buyer engagement and supplier acquisition, ensuring alignment across functions while optimizing programs...

3 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Partner with us to lead moderate-complexity projects, driving successful delivery and client relations. Utilize your extensive project management expertise to manage resources, communication, and opti...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $120K *

Champion project success by leading moderate complexity initiatives, driving adherence to global processes, and facilitating collaboration among stakeholders to achieve objectives and optimize resourc...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $145K *

Lead a team that drives client success through strategic guidance, managing large-scale programs, and fostering strong relationships. Ensure exceptional delivery and compliance while identifying growt...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$156K - $215K *

Empower quality engineering excellence by leading strategic initiatives across diverse technology portfolios. Drive modernization, enhance automation, and foster collaboration to ensure high-quality s...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Healthcare

$156K - $215K *

Transform quality engineering practices by leading strategic initiatives across technology portfolios, enhancing delivery quality, and fostering team performance through innovative automation and AI i...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.