Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$130K - $180K *

Pioneer and scale a global client support organization, enhancing customer satisfaction and operational efficiency across digital banking platforms in a dynamic, high-growth environment...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$90K - $120K *

Transform market engagement by building strategic partnerships with GMs, translating performance data into actionable narratives, and driving communication between centralized marketing and field oper...

2 days ago

  •   5 - 7 years exp.  •   Business Services

$120K - $180K *

Join a team that's driving revenue growth by leading a high-performing sales organization. You'll develop strategies, manage an elite team, and build lasting relationships with enterprise clients to e...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $120K *

Drive growth and profitability by leading sales operations and strategies across HVAC, Plumbing, and Electrical services. Oversee performance metrics and compliance while fostering a high-performance...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$100K - $130K *

Shape the future of store growth by leading strategic planning and site selection. Drive profitability through team collaboration, market analysis, and innovative process improvements while focusing o...

Reposted 4 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$140K - $165K *

Lead the charge in developing audience-first media strategies for healthcare clients, guiding integrated planning and investment strategies to achieve impactful business outcomes while fostering team...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $130K *

Unlock your potential as a marketing business partner, bridging central marketing and field operations. Leverage data insights and relationship management to drive engagement and performance across mu...

2 days ago

  •   5 - 7 years exp.  •   Business Services

$90K - $120K *

Transform marketing engagement by bridging the centralized team with GMs across multiple locations, ensuring actionable insights and driving performance through robust data narratives and strategic pa...

2 days ago

  •   5 - 7 years exp.  •   Business Services

$280K - $370K *

Join a team that's leading US SCIB Transaction Management, ensuring controlled lending processes across functions. Drive execution quality and compliance while mentoring a high-performing team within...

Yesterday

  •   11 - 15 years exp.  •   Finance & Insurance

$150K - $180K *

Lead the Cost Transparency program, ensuring full cost visibility and data-driven decisions across products and platforms. Drive financial management, stakeholder alignment, and implement methodologie...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$75K - $95K *

Drive operational excellence by leading multiple warehouse and fulfillment facilities. Enable growth through strategic leadership, client engagement, and continuous improvement initiatives while ensur...

1 week ago

  •   Less than 5 years exp.  •   Transportation

$115K - $160K *

Transform financial strategy by leading a high-performing team to enhance planning and analysis, fostering strong partnerships across units while driving business insights, accountability, and operati...

Calgary, ABIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $90K *

Lead the charge in optimizing dock operations to enhance safety, efficiency, and team performance. As an Operations Supervisor, you will oversee freight handling, enforce policies, and ensure timely d...

1 week ago

  •   Less than 5 years exp.  •   Transportation

$150K - $180K *

Join a team that's driving the transformation of cost visibility at the enterprise level. Oversee the delivery of the Cost Transparency program, enabling data-driven decisions and fostering collaborat...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $110K *

Champion growth by leading a dynamic sales team while driving revenue strategy and relationships across multiple premium brands. Engage directly with clients to close high-value deals and shape a thri...

2 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$150K - $180K *

Lead the charge in strategic marketing initiatives, driving product launches, and aligning creative efforts with business goals. Collaborate across teams to ensure effective communication, brand consi...

6 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $140K *

Grow your career with a dynamic team where you will shape HR strategies, enhance recruitment processes, and cultivate a thriving workplace culture, all while ensuring compliance and efficient operatio...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $120K *

Join our dynamic team to oversee the delivery of maintenance services, ensuring excellence in client satisfaction. Lead, mentor, and develop staff, while driving business growth and improving performa...

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$130K - $180K *

Shape the future of product management by leading cross-functional teams, driving product strategy, and delivering innovative solutions that meet customer needs in academia and government, ensuring im...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$219K - $285K *

Lead the charge in driving strategic program management for innovative therapies, overseeing complex development across clinical and commercial functions while ensuring alignment and collaboration wit...

Today

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$120K - $150K *

Take ownership of the FP&A function, driving data-driven decision-making and automation in a complex operational environment while collaborating with leadership to enhance financial performance and st...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$150K - $180K *

Unlock a transformative global supply chain by leading strategies that drive operational excellence, enhance service delivery, and foster digital innovation across industrials, ensuring seamless execu...

2 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$185K - $230K *

Unlock potential by leading supply chain operations for AI server products. With 12+ years of experience in hardware manufacturing, you'll manage materials planning, logistics, and cross-functional pr...

4 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$185K - $230K *

Optimize end-to-end supply chain operations for AI server products, integrating market analysis, materials planning, and logistics to ensure timely, cost-effective delivery while leading cross-functio...

4 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$125K - $185K *

Drive the commercial success of pivotal food categories by executing strategic partnerships and managing licensing agreements to ensure brand integrity while spearheading growth opportunities in North...

1 week ago

  •   8 - 10 years exp.  •   Food & Beverages

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.