Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$203K - $263K *

Transform the future of commercial training by designing and implementing comprehensive onboarding and learning programs to ensure organizational readiness for product launch, while leading cross-func...

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$90K - $120K *

Take ownership of integrated facilities operations, guiding maintenance, environmental services, and security in a large industrial setting. Innovate safety and efficiency while leading teams and mana...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $120K *

Elevate the standard of resident care by leading a dedicated nursing team, ensuring compliance, quality oversight, and exceptional service delivery that fosters a vibrant community health environment...

2 days ago

  •   Less than 5 years exp.  •   Healthcare

$65K - $98K *

Oversee daily logistics operations and drive team performance to achieve strategic goals. Supervise associates, manage productivity, and ensure compliance with quality standards while fostering a cult...

3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$65K - $98K *

Lead logistics operations by maximizing efficiency, managing teams, and maintaining quality standards to achieve business goals while fostering a culture of collaboration and integrity throughout the...

3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$65K - $98K *

Join a team that optimizes logistics operations while leading and developing associates, ensuring compliance, safety, and performance standards to achieve company goals and foster an inclusive workpla...

3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$160K - $175K *

Lead strategic initiatives to enhance customer success for high-value enterprise accounts, fostering long-lasting partnerships, driving engagement, and optimizing retention while managing a high-perfo...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Food & Beverages

$100K - $130K *

Transform financial reporting by leading a team to optimize capital asset management, ensuring compliance and delivering accurate financial insights while fostering a culture of continuous improvement...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$120K - $150K *

Transform procurement strategies globally by leading a diverse team, optimizing processes, and driving efficiencies to support business objectives, sustainability initiatives, and continuous improveme...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$100K - $125K *

Transform the participant experience by managing a high-volume call center, leading a diverse team, improving operations, and implementing strategies to elevate service quality and efficiency...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $130K *

Shape operations across multiple units by driving revenue growth, managing financial performance, and developing top talent to deliver exceptional client relationships and employee engagement in a dyn...

1 week ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$150K - $175K *

Empower partner success by managing relationships with strategic partners. Drive operational excellence across product, data, and finance to deliver measurable value and foster growth. Build trust and...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$67K - $101K *

Unlock potential by leading warehouse operations, promoting safety and efficiency, mentoring associates, and ensuring compliance with corporate standards to drive performance and achieve operational g...

3 weeks ago

  •   Less than 5 years exp.  •   Transportation

$82K - $95K *

Grow your career with a role leading shipping processes and teams. Oversee outbound operations, ensure timely dispatch, manage logistics compliance, and drive performance against key metrics. Collabor...

6 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$85K - $115K *

Champion operational excellence in a senior leadership role, managing production, warehousing, and logistics. Drive efficiency and organizational culture, leading a high-performance team to achieve st...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $150K *

Lead a dynamic team as you drive successful implementation delivery for diverse product areas, ensuring operational excellence and an exceptional customer experience while fostering a culture of owner...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$100K - $130K *

Reimagine operational excellence as you oversee daily processes, enhance productivity, and lead a team. Drive improvements in safety and quality while fostering a culture of development and compliance...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $120K *

Accelerate operational excellence by managing quality processes, improving performance, and leading teams in a fast-paced supply chain environment. Drive safety, customer satisfaction, and financial g...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $150K *

Inspire exceptional growth by leading a high-performance sales team in the Education and Healthcare sectors. Drive strategic direction, cultivate client relationships, and execute business plans to ex...

3 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$90K - $120K *

Engage with clients to develop new accounts and expand existing ones. Utilize sales strategies to maximize territory potential while providing exceptional customer service and product support. Build l...

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$100K - $130K *

Help us drive sales growth by leading a talented team in the Education and Healthcare sectors, developing strategic business plans, fostering relationships, and delivering outstanding results in a col...

3 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$120K - $180K *

Make your mark by leading strategic enterprise accounts in AI-driven construction, serving as a trusted advisor to executives, and driving operational clarity and outcomes to prevent project delays an...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $130K *

Oversee key account management activities, ensuring client satisfaction and proactive service delivery while collaborating across teams to align brand strategies with client needs and maximize busines...

Reposted yesterday

  •   5 - 7 years exp.  •   Business Services

$84K - $126K *

Drive operational efficiency and enhance workplace culture as you manage logistics and transportation teams, ensuring effective processes and high performance in a fast-paced warehouse environment...

1 week ago

  •   Less than 5 years exp.  •   Transportation

$152K - $202K *

Join a team that's driving strategic initiatives and operational excellence. Lead efforts in aligning priorities, enhancing customer experiences, and fostering collaboration across diverse teams to ac...

1 week ago

  •   8 - 10 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.