Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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1
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$325K - $375K *

Engage your leadership skills to drive revenue growth by building and mentoring a high-performing sales team. Focus on customer acquisition and market penetration in a competitive environment, collabo...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $150K *

Unlock potential by leading employee relations strategies, enhancing engagement and retention through effective policy application, investigations, and performance improvement initiatives across the o...

1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$110K - $154K *

Accelerate revenue growth and operational excellence in the Home Center channel. Lead strategic initiatives, manage partnerships, and drive performance metrics while mentoring teams to achieve high-im...

RemoteRemote

Reposted today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $154K *

Elevate your career by leading strategic initiatives and revenue growth in the Home Center channel. Drive operational excellence, manage key partnerships, and mentor teams to achieve high-performance...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Drive operational excellence by managing the full order lifecycle, resolving customer disputes, and leading continuous improvement initiatives. Collaborate across functions to enhance performance metr...

3 weeks ago

  •   8 - 10 years exp.  •   Transportation

$110K - $130K *

Transform the client experience in Group Benefits by developing strategies that enhance service delivery, ensuring satisfaction and retention throughout the client journey from onboarding to renewal...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$175K - $195K *

Transform warehouse operations by leading WMS governance, enhancing inventory control, and driving safety initiatives. Collaborate with teams to standardize processes and improve productivity, ensurin...

3 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$175K - $195K *

Lead the charge in optimizing warehouse operations and inventory control, ensuring adherence to standards and enhancing productivity across multiple facilities. Drive continuous improvement initiative...

3 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$80K - $95K *

Drive success by managing key customer accounts, shaping sales strategies, and delivering tailored solutions to enhance client satisfaction and business growth across North America...

3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Grow your career with a dynamic role managing key customer accounts, shaping sales strategies, and delivering tailored solutions to drive success across North America. Collaborate with teams to enhanc...

3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Champion seamless onboarding and integrations for provider and supplier clients, leveraging technology and consulting expertise to deliver exceptional project management and process improvements that...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

The Director, Center Store at Heritage Grocers Group oversees the performance and strategic vision of center store categories, including Grocery, Beverage, and General Merchandise. This role involves...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Drive operational excellence across multiple facilities, ensuring compliance and efficiency. Lead Plant Managers and teams to optimize manufacturing processes, implement continuous improvement initiat...

3 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$75K - $110K *

Champion growth by managing accounts and driving new business opportunities. Leverage a vast product range to deliver tailored solutions, ensuring exceptional service and satisfaction for diverse clie...

3 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$75K - $110K *

Grow your career by managing and expanding client accounts while delivering exceptional service and solutions with a diverse product range. Collaborate with businesses across industries to drive succe...

3 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$100K - $140K *

Lead the charge in driving sales growth by managing accounts and prospecting new business. Utilize your expertise to deliver tailored solutions from a diverse product range, ensuring exceptional servi...

Surrey, BCIn-Person

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$80K - $100K *

Join our dynamic sales team to drive growth by managing accounts and prospecting new business. Leverage our extensive product range to deliver exceptional solutions and service to clients across vario...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$80K - $110K *

Accelerate progress at a dynamic sales team, managing accounts and driving growth through effective solutions and exceptional service, while engaging with diverse industries to enhance customer satisf...

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$80K - $110K *

Accelerate progress at our Sales team by managing accounts and driving new business. Leverage your expertise to deliver quality products and solutions, ensuring customer satisfaction across diverse in...

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$80K - $110K *

Join a team that's dedicated to driving sales growth by managing accounts and prospecting new business. Leverage your expertise to deliver quality solutions and exceptional service to diverse industri...

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$197K - $241K *

Lead the project management function in a medical device environment, overseeing cross-functional initiatives and a team of project managers to ensure strategic alignment, risk management, and complia...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$197K - $241K *

Drive the project management function in a medical device environment, overseeing cross-functional initiatives, managing a team, and ensuring strategic alignment and execution of business objectives w...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $150K *

Unlock growth by leading sales strategies across key retail accounts. Drive revenue, develop partnerships, and coach a high-performing team while collaborating with cross-functional departments to mee...

3 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$172K - $188K *

Shape the future of application support in a dynamic retail environment. Lead teams and manage services to ensure operational excellence, drive continuous improvement, and align IT strategies with bus...

2 days ago

  •   8 - 10 years exp.  •   Food & Beverages

$90K - $100K *

Lead a high-performance service center, optimizing operations and enhancing service quality while ensuring cost control and employee engagement. Drive performance through effective coordination across...

1 week ago

  •   Less than 5 years exp.  •   Transportation

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.