Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$100K - $120K *

Lead the charge in enhancing safety and compliance within a marine environment. Oversee a dedicated team, ensuring adherence to regulations while fostering a proactive safety culture through training...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$115K - $125K *

Transform building services operations by leading a dedicated team to ensure safe, efficient, and compliant facility management across multiple locations, while driving continuous improvement and coll...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Champion exceptional guest experiences by leading a dynamic team, optimizing operations, and driving service excellence in a thriving hospitality environment. Your leadership will ensure guest satisfa...

4 days ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$119K - $144K *

Shape the future of Travel Services by leading strategic initiatives, enhancing operational excellence, and fostering a high-quality participant experience through effective team leadership and cross...

2 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$115K - $120K *

Transform strategic partnerships in the pet specialty sector, driving sales growth and category expansion. Lead account management and operational excellence while collaborating with internal teams to...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$95K - $114K *

Join us to lead our service department, mentoring teams, managing projects, and driving business growth through accurate estimations and robust client relationships in commercial roofing solutions...

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Join a team that's committed to saving lives! Oversee processing operations, ensure compliance and quality, and develop strategies for growth while leading a team dedicated to timely product delivery...

Reposted 6 days ago

  •   Less than 5 years exp.  •   Healthcare

$161K - $241K *

Join a team that's dedicated to enhancing service excellence and fulfillment metrics. Lead a multi-functional group to optimize customer logistics and order management, driving continuous improvement...

Reposted today

  •   8 - 10 years exp.  •   Consumer Technology

$110K - $130K *

Drive operational excellence by managing client relationships and enhancing service delivery. Lead strategic initiatives to meet customer needs, improve performance, and foster collaboration across fu...

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$110K - $130K *

Unlock potential by leading HR strategy across multiple states, enhancing employee relations, and aligning HR initiatives with business goals. Drive recruitment, training, and compliance while managin...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$95K - $115K *

Lead the charge in shaping product features through collaboration with teams, defining roadmaps, and transforming user feedback into actionable insights, creating a customer-centric experience that fo...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Transportation

$125K - $150K *

Elevate the future of H2R transformation by leading cross-functional delivery, ensuring seamless integration of HR processes, technology, and operations while driving organizational readiness and sust...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$246K - $332K *

Lead the charge in advancing national account strategies and partnerships across healthcare organizations. Oversee a high-performing team to enhance patient care and drive commercial growth in rare di...

1 week ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$80K - $95K *

Elevate project outcomes by managing multiple initiatives, ensuring timely delivery and adherence to budget. Leverage leadership skills to guide cross-functional teams, mitigate risks, and enhance cus...

Yesterday

  •   5 - 7 years exp.  •   Transportation

$80K - $95K *

Empower safety excellence by leading initiatives that promote a culture of safety across all levels. Engage with personnel daily to ensure compliance, training, and a proactive approach to safety mana...

2 weeks ago

  •   Less than 5 years exp.  •   Transportation

$95K - $115K *

Transform customer experiences by leading a dynamic team in delivering successful SaaS implementations. Drive excellence, foster collaboration, and embrace innovation to enhance onboarding processes a...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Drive customer success by leading a dynamic team in delivering high-quality SaaS implementations. Collaborate across functions to enhance performance, navigate challenges, and embrace innovative solut...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Innovate the future of technical support by building an AI-native organization that enhances customer experience through automation and exceptional talent. Lead global support operations while driving...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Drive the evolution of customer support by building an AI-native organization that leverages intelligent systems and exceptional talent to deliver world-class technical support for developers and ente...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $135K *

Drive strategic account management and integrated marketing initiatives while mentoring junior staff. Collaborate with teams to enhance client relationships and identify growth opportunities, ensuring...

5 days ago

  •   5 - 7 years exp.  •   Media

$100K - $115K *

Elevate financial operations by leading a dynamic team in shared services, overseeing accounts payable, receivables, payroll, and expense management. Drive best practices and efficiency while ensuring...

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$130K - $145K *

Drive procurement excellence by establishing strategies that enhance efficiency, manage risk, and optimize spend across diverse categories. Lead sourcing, negotiations, and supplier management to supp...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K *

Lead the development and management of warehouse operations, ensuring production, quality, and safety goals are met while optimizing resources and fostering team motivation for continuous improvement...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$95K - $115K *

Lead our manufacturing operations by ensuring safety, quality, and efficiency while fostering employee development and continuous improvement. Drive budget management and regulatory compliance to achi...

2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$190K - $220K *

Unlock potential by leading global sourcing strategies and supplier management for critical technology commodities, driving cost efficiency and supply continuity while mentoring a high-performing team...

3 weeks ago

  •   11 - 15 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.