Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$90K - $115K *

Lead warehouse operations, enhance performance, and drive team development. Manage schedules and support personnel to achieve efficiency and high-quality service in fast-paced environments...

3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$90K - $115K *

Drive the operational success of a warehouse department through effective leadership, strategic planning, and performance monitoring to ensure high accuracy and customer satisfaction in a fast-paced e...

3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$90K - $115K *

Lead the charge in managing warehouse operations with a focus on efficiency, accuracy, and personnel development. Oversee daily activities, implement strategies to meet goals, and enhance service qual...

3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$90K - $115K *

Lead the charge in optimizing warehouse operations by managing daily activities, fostering team development, and achieving performance goals while ensuring excellent customer service and operational a...

3 weeks ago

  •   Less than 5 years exp.  •   Transportation

$110K - $130K *

Shape the future of Accounts Payable by leading a high-performing team, optimizing systems, and driving strategic initiatives to support a dynamic and rapidly-growing organization...

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$165K - $195K *

Empower your career by leading omni-channel distribution operations, ensuring safety and efficiency while achieving operational goals, budget management, and team member development in a dynamic envir...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Transportation

$110K - $130K *

Transform and lead teams in optimizing technology processes within finance, ensuring operational excellence in ERP systems and driving continuous improvement for performance management. Engage in stra...

2 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$125K - $150K *

Grow your career with a leader in collections strategy, overseeing operations to optimize performance and compliance while enhancing customer experience and leading high-performing teams in a dynamic...

1 month ago

  •   5 - 7 years exp.  •   Finance & Insurance

$150K - $180K *

Lead and develop a high-performing sales team, ensuring adherence to commercial strategy while driving accountability and effective sales processes across the organization...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$80K - $95K *

Transform operations as you lead multiple facilities, drive safety initiatives, enhance financial performance, and develop a high-performing team, all while fostering a culture of accountability and c...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $200K *

Engage in optimizing fabrication operations by ensuring efficient production processes, maintaining high product quality, and fostering a safe work environment while leading a diverse team to achieve...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $120K *

Innovate solutions in building operations as you lead a skilled engineering team. Ensure efficient facility management and compliance, overseeing maintenance and tenant services to enhance operational...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$130K - $170K *

Drive commercial lending operations, from strategy to execution, ensuring profitable growth, sound credit quality, and efficient processes. Lead a skilled team while partnering with executives to enha...

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$132K - $179K *

Lead and innovate within the contact center, driving operational excellence and strategic alignment to enhance customer experience, team engagement, and service delivery across a dynamic financial ser...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$120K - $145K *

Innovate global quality strategies to ensure compliance with ISO standards. Lead quality assurance teams and foster best practices across manufacturing sites, enhancing quality management systems and...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$145K - $155K *

Empower talent strategy and HR operations for a diverse, multi-state workforce. This hands-on leadership role fosters collaboration, drives process improvements, and ensures compliance within a dynami...

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$145K - $155K *

Join us to lead HR strategy and operations for 2,000+ employees across multiple states, ensuring effective workforce management, compliance, and talent acquisition in a fast-paced environment...

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$150K - $180K *

Pioneer IT and business enablement through strategic leadership and hands-on execution. Drive application strategy, data governance, and vendor management while ensuring alignment with clinical-stage...

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Engage with innovative marketing strategies to drive product adoption, revenue growth, and market success across diverse verticals. Lead a dynamic team to transform customer insights into compelling n...

Today

  •   11 - 15 years exp.  •   Information Technology

$101K - $169K *

Shape the future of data solutions by driving innovative reporting for dealerships, ensuring consistent and actionable insights that empower decision-making for operations and management, while collab...

US-AnywhereRemote

1 month ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Shape the future of the gift card industry by leading strategy, managing partnerships, and driving profitable growth across all brands. Collaborate with cross-functional teams to enhance program devel...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$150K - $180K *

Advance your career by leading Salesforce operations strategy, ensuring reliable platform performance, and driving continuous improvement across IT and business partnerships. Engage cross-functional t...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$135K - $160K *

Shape the future of platform operations by leading Salesforce strategy, enhancing governance, managing vendor performance, and fostering team collaboration to drive continuous improvement and deliver...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$181K - $237K *

Join a team that's redefining project governance and portfolio management, driving excellence across the end-to-end Idea-to-Consumer (I2C) ecosystem. Collaborate across cross-functional teams to enhan...

3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$120K - $145K *

Join a team that's shaping the future of automation in distribution. Lead strategic initiatives to implement advanced technologies, enhance operational efficiency, and drive innovation across multiple...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.