Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$150K - $180K *

Champion the growth of strategic travel partnerships by leading enterprise sales efforts, securing high-value accounts, and leveraging modern sales frameworks to drive commercial success in a fast-pac...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$165K - $175K *

Lead strategic sales initiatives to drive growth in the US market, leveraging enterprise relationships and a hands-on approach to close high-value deals while building a high-performing sales team ali...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Unlock potential by driving enterprise software sales across North America. Own customer relationships, expand accounts, and collaborate with partners to achieve commercial success while managing comp...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$91K - $125K *

Drive customer satisfaction by leading a dynamic team in order fulfillment, enhancing operational efficiency, and fostering strong relationships with stakeholders to meet evolving business needs and c...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$160K - $200K *

Lead strategic logistics initiatives, optimizing operations and enhancing partnerships. Oversee a team of 50+ professionals to drive efficiency and support next-day delivery goals across North America...

3 weeks ago

  •   15+ years exp.  •   Retail & Consumer Goods

$160K - $200K *

Champion logistics innovation by leading a dynamic team to enhance transportation strategies, optimize operations, and drive efficiency for a major freight shipper, ensuring alignment with corporate g...

3 weeks ago

  •   15+ years exp.  •   Retail & Consumer Goods

$160K - $200K *

Partner with us to lead logistics strategy for a major freight shipper, driving efficiency and enhancing carrier partnerships while managing a team of 50+ professionals to support next-day delivery go...

3 weeks ago

  •   15+ years exp.  •   Retail & Consumer Goods

$166K - $200K *

Lead the charge in optimizing logistics operations, driving efficiency, and enhancing partnerships within a large-scale transportation network. Collaborate with executive leadership to shape strategic...

3 weeks ago

  •   15+ years exp.  •   Retail & Consumer Goods

$160K - $200K *

Partner with us to lead logistics strategy for a major freight shipper, driving efficiency and enhancing carrier partnerships while managing a team of 50+ professionals to support next-day delivery go...

3 weeks ago

  •   15+ years exp.  •   Retail & Consumer Goods

$135K - $160K *

Empower pharmaceutical advertising success by driving new business, managing strategic accounts, and collaborating across teams to deliver impactful campaigns. Own the sales cycle and foster relations...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$199K - $246K *

Lead the strategy and operations of enterprise-grade eventing platforms, ensuring scalability, security, and reliability. Manage high-performing teams while collaborating across functions to drive pla...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$170K - $215K *

Lead the charge in revenue accounting operations, ensuring compliance with U.S. GAAP and ASC 606. Oversee financial reporting, internal controls, and team development while collaborating with cross-fu...

Today

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$150K - $180K *

Join a dynamic team to lead strategic account services, driving revenue growth and client satisfaction through innovative pharmaceutical marketing initiatives while mentoring and developing talent wit...

West Chester, PARemote

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Shape the future of pharmaceutical marketing by leading account services, driving revenue growth, and fostering client relationships. Oversee cross-functional teams to deliver innovative solutions whi...

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$106K - $162K *

Champion digital transformation by leading a team to deliver innovative solutions, ensuring alignment with business goals and fostering a culture of continuous improvement and collaboration across fun...

3 weeks ago

  •   8 - 10 years exp.  •   Transportation

$125K - $150K *

Lead and optimize a centralized distribution sales team, driving performance and establishing consistent processes for commercial distribution of lifting products while collaborating across department...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Architect a resilient supply chain strategy that enhances procurement, logistics, and inventory management. Lead cross-functional teams to optimize processes, improve supplier relationships, and ensur...

4 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$105K - $160K *

Lead the charge in delivering exceptional client service by managing a dynamic team, establishing effective policies, and fostering strong relationships while ensuring compliance with industry regulat...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$190K *

Lead our product marketing efforts to drive strategy, market growth, and segmentation for innovative public safety software. Collaborate with teams to translate product features into compelling messag...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $225K *

Champion exceptional member experiences by leading operations and care teams. Design scalable systems that ensure consistent quality across all interactions, driving efficiency and accountability in a...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $225K *

Drive operational excellence by leading care team operations and enhancing member experiences. Build scalable systems and processes to ensure consistent, high-quality interactions across all touchpoin...

New York, NYRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $120K *

Lead strategic initiatives to enhance client retention and growth, collaborating across teams to align customer needs with corporate objectives while analyzing market trends and program results for co...

2 days ago

  •   5 - 7 years exp.  •   Business Services

$100K - $120K *

Lead the charge in developing and implementing customer strategies to enhance retention and growth. Collaborate across teams to align initiatives with corporate goals while analyzing market trends and...

2 days ago

  •   5 - 7 years exp.  •   Business Services

$100K - $120K *

Lead strategic initiatives to enhance client retention and growth, collaborating across teams to align with corporate objectives and market trends while driving program success and delivering impactfu...

2 days ago

  •   5 - 7 years exp.  •   Business Services

$125K - $140K *

Drive client growth and retention strategies while leading cross-functional teams to enhance service delivery and market positioning. Collaborate with executives to align initiatives with corporate go...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.