Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$140K - $160K *

Shape the future of healthcare supply chains by leading multi-site materials management operations, ensuring innovative and efficient delivery of vital medical supplies that enhance patient care and c...

Toronto, ONIn-Person

4 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $200K *

Drive total rewards strategy by leading compensation, benefits, payroll, and HRIS across North America. Collaborate with executive leadership to ensure competitive, compliant programs aligning with bu...

6 days ago

  •   8 - 10 years exp.  •   Business Services

$100K - $130K *

Lead a high-performing Quality Assurance team ensuring compliance with all regulatory standards. Oversee product quality processes, conduct internal/external audits, and collaborate with stakeholders...

Reposted today

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$100K - $130K *

Lead the charge in developing and executing innovative sales strategies across linear, digital, and streaming platforms, while building a top-performing team that drives revenue growth and strengthens...

3 days ago

  •   8 - 10 years exp.  •   Media

$120K - $150K *

Lead strategic growth initiatives by building client relationships and executing innovative sales strategies in the telecommunications space. Drive exceptional business development processes to enhanc...

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$112K - $190K *

Drive impactful analytics across multiple business units, fostering strategic decisions and operational effectiveness. Collaborate with diverse teams, lead your own, and leverage data insights for bus...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $150K *

Unlock potential by leading financial planning and analysis, driving strategic insights, and enhancing decision-making processes. Collaborate with executives to shape robust financial strategies that...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$90K - $120K *

Execute operational excellence by leading shared services teams, enhancing performance, managing escalations, and ensuring high-quality service delivery through effective collaboration and continuous...

4 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$100K - $150K *

Accelerate your impact by driving sales strategies and building relationships with enterprise clients in a dynamic technology landscape. Collaborate with teams to maximize account value and lead compl...

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $110K *

Join a team that's committed to optimizing service operations by leading and supporting a dynamic Shared Services team, ensuring high-quality delivery and alignment across various functions while driv...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $120K *

Lead and oversee shared services operations, driving performance and collaboration across teams for exceptional customer service delivery while establishing policies and enhancing operational efficien...

4 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$90K - $120K *

Join a team that's redefining service operations excellence by managing shared services, driving performance, and enhancing customer experience through effective collaboration and innovative solutions...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $120K *

Transform sales strategies and lead a dynamic team across multiple retail locations to enhance membership growth and revenue while driving operational excellence and customer satisfaction...

2 days ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$130K - $160K *

Transform sales operations by leading and scaling a high-performing Solution Engineering team. Drive pipeline quality, accelerate deal velocity, and shape successful solutions across SMB, Mid-Market...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$75K - $95K *

Lead Environmental Services operations by developing teams, managing finances, and ensuring client satisfaction in a healthcare setting. Drive safety and quality standards while maximizing productivit...

3 weeks ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$143K - $175K *

Drive operational excellence by leading a global customer support strategy, integrating AI innovations, and enhancing performance across diverse teams. Foster collaboration and ensure exceptional cust...

3 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$90K - $130K *

Accelerate progress at shaping go-to-market strategies and drive product commercialization across diverse segments and channels, collaborating across teams to influence and implement effective market...

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$120K - $180K *

Transform payment operations in a high-impact leadership role, driving automation and efficiency across global jurisdictions while managing a diverse team and enhancing customer experiences...

US-AnywhereRemote

Reposted 2 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$100K - $110K *

Reimagine operational excellence by leading dynamic teams, enhancing service delivery, and driving continuous improvement initiatives to optimize performance and meet customer demands in a fast-paced...

2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$120K - $150K *

Transform national account strategies by leading and motivating high-performing teams, negotiating key contracts, and fostering strong relationships to enhance market share and profitability across na...

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$176K - $292K *

Join a team that's shaping the future of defense logistics. Lead strategic supply chain initiatives, ensuring program success and efficiency in the execution of key projects while driving innovative s...

Today

  •   8 - 10 years exp.  •   Aerospace & Defense

$176K - $292K *

Shape the future of aerospace supply chain by leading strategic initiatives, managing resources, and ensuring program execution integrity for defense systems, while fostering collaboration within cros...

Today

  •   8 - 10 years exp.  •   Aerospace & Defense

$101K - $169K *

Drive product innovation and strategy within a dynamic team, collaborating on agile delivery and stakeholder engagement to enhance automotive solutions. Own product roadmaps, ensuring alignment with b...

2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$150K - $200K *

Analyze and innovate financial solutions, develop client relationships, manage complex deals, and lead a dedicated team to drive revenue growth through a comprehensive understanding of market dynamics...

Montreal, QCIn-Person

5 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$120K - $150K *

Support our Debt & Structured Finance team in the placement of debt and equity capital for commercial real estate via thorough analysis, financial modeling, and client engagement in a fast-paced envir...

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.