Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$150K - $180K *

Drive innovation through collaboration, managing projects across teams to enhance operational efficiency and delivering impactful solutions that meet client needs with strategic insight and leadership...

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $180K *

Join a dynamic team as you oversee regional operations, ensuring seamless service delivery and operational excellence across facilities while driving strategic initiatives and fostering high-performan...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$110K - $130K *

Lead the charge in enhancing supply chain excellence across multiple distribution centers. Drive operational efficiency, customer satisfaction, and team development to achieve strategic goals within a...

6 days ago

  •   5 - 7 years exp.  •   Transportation

$110K - $130K *

Lead the charge in driving sales growth across multiple high-tech markets. Manage B2B relationships with clients in Semiconductor, Aerospace, and Medical sectors, implementing effective strategies to...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$261K - $485K *

Transform customer support by leading a 150+ global team, deploying AI agents, and building a world-class service model. Drive proactive engagement, develop innovative strategies, and serve as the voi...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $165K *

Shape procurement strategies that optimize cost and quality while partnering with cross-functional leaders to enhance supplier performance and drive operational excellence across the supply chain. Lea...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$75K - $180K *

Pioneer strategic excellence as a key advisor, bridging business transformation and execution while mentoring the next generation of talent. Drive insights, foster client engagement, and shape innovat...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Transform service operations by leading a dynamic team focused on efficiency, customer satisfaction, and profitability. Drive strategic initiatives to enhance performance and foster a positive work en...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$325K - $375K *

Lead the charge in building and managing a high-performing sales team focused on driving customer acquisition and revenue growth in the Mid-Enterprise sector, executing strategic sales initiatives acr...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $150K *

Optimize retail parts operations through strategic leadership that drives profitable growth and enhances customer satisfaction while ensuring operational excellence across multiple locations and teams...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$245K - $294K *

Contribute to a cutting-edge manufacturing strategy that maximizes efficiency, drives quality, and ensures sustainable practices while leading a collaborative team in achieving production goals and co...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Lead the charge in optimizing operations within a dynamic apparel distribution center. Oversee fulfillment processes, drive continuous improvement, and collaborate cross-functionally to achieve excell...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$139K - $230K *

Lead the charge in transforming our analytics landscape by designing and implementing innovative data solutions, while mentoring a dedicated team of engineers to optimize data pipelines and support ad...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$130K - $155K *

Champion the ecommerce journey for exhibitors, leading product strategy, execution, and analytics to enhance user experiences and drive measurable outcomes in an agile, cross-functional environment...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$90K - $110K *

Join a team that's focused on optimizing service operations and enhancing customer satisfaction in the automotive industry. Lead a dynamic service department to achieve high performance, profitability...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Transform client relationships and integrated marketing strategies by leading cross-functional teams, shaping campaigns, and driving measurable outcomes for client growth and success...

5 days ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $130K *

Empower your career by strategically leading C&I lending, driving growth, and ensuring compliance while fostering collaboration across business units to deliver comprehensive client solutions and enha...

1 month ago

  •   8 - 10 years exp.  •   Finance & Insurance

$125K - $150K *

Transform the C&I lending landscape by leading strategic initiatives, enhancing client relationships, and ensuring robust credit quality across various markets. Leverage collaboration to drive discipl...

1 month ago

  •   8 - 10 years exp.  •   Finance & Insurance

$125K - $150K *

Champion the bank's C&I lending strategy, driving portfolio growth and maintaining credit quality while ensuring alignment across markets and teams. Lead by influence, fostering collaboration and enha...

1 month ago

  •   8 - 10 years exp.  •   Finance & Insurance

$125K - $150K *

Join a team that's driving strategic leadership in C&I lending, enhancing client relationships, and ensuring compliance. This role emphasizes disciplined growth, risk management, and collaboration acr...

1 month ago

  •   8 - 10 years exp.  •   Finance & Insurance

$125K - $150K *

Shape the future of commercial lending by providing strategic leadership and oversight to drive growth, maintain credit quality, and enhance client relationships across all markets while fostering col...

1 month ago

  •   8 - 10 years exp.  •   Finance & Insurance

$125K - $150K *

Transform C&I lending by providing strategic leadership, fostering collaboration, and driving disciplined portfolio growth while ensuring compliance and credit quality across diverse markets, enhancin...

1 month ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $130K *

Manage customer relations and order fulfillment processes to ensure quality service. Address product issues and enhance customer satisfaction through effective logistics and service activities, foster...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Drive success by overseeing multiple accounts in the Community Meals sector, ensuring compliance and operational excellence while providing leadership and direction to food service teams within your d...

1 week ago

  •   5 - 7 years exp.  •   Food & Beverages

$110K - $130K *

Shape strategies for warehouse optimization and reusable packaging management across North America while collaborating with cross-functional teams to enhance efficiency, reduce costs, and ensure align...

3 weeks ago

  •   8 - 10 years exp.  •   Transportation

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.