Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$110K - $130K *

Drive strategic growth and development initiatives, enhancing sales and client relationships while leading a dedicated team to achieve organizational goals and ensure operational excellence in a dynam...

Alberta, CARemote

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$228K - $285K *

Shape the future of market access by leading strategic account initiatives, fostering key relationships, and driving collaboration across teams to enhance product access and reimbursement in the oncol...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$229K - $267K *

Innovate the consumer digital experience by leading a cross-functional team to enhance our website, mobile app, and web portal. Define a multi-year vision, prioritize initiatives, and drive engagement...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$160K - $200K *

Advance your career by driving IT sales and account management for federal contracts. Leverage your expertise to uncover opportunities, build relationships, and lead strategic initiatives in a dynamic...

Herndon, VARemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$112K - $143K *

Drive product innovation by overseeing the lifecycle of our flagship car wash software. Collaborate with cross-functional teams to define strategy, prioritize features, and ensure high-quality deliver...

Akron, OHRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Elevate your career by driving product delivery excellence across teams. You'll ensure timely resolution of client requests and bugs, coordinating efforts between Product, Engineering, and Customer Ex...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Media

$225K - $250K *

Engage with business owners navigating M&A transactions, providing integrated planning and support. Collaborate with deal teams to ensure seamless transitions and optimize after-tax outcomes during cr...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Finance & Insurance

$130K - $150K *

Drive your career with a strategic role leading product vision and evolution in the Servicing domain. Transform customer interactions across policy management and claims, ensuring intuitive, scalable...

Minnesota, USRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$115K - $185K *

Lead the charge in optimizing hospital accounts receivable operations, driving cash acceleration, reducing denials, and enhancing revenue realization through strategic partnerships and data-driven dec...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Partner with us to transform customer experience operations into a seamless, data-driven journey. Your leadership will unify departments for consistency, enabling effective strategies that enhance cus...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$175K - $200K *

Lead the charge in developing integrated media strategies and client partnerships across pharmaceutical and life sciences accounts, driving business growth and ensuring exceptional delivery and client...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$120K - $135K *

Champion revenue growth by building strategic customer relationships, driving sales through prospecting, expert consultations, and tailored proposals. Collaborate effectively to meet client needs and...

Atlanta, GARemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$190K - $225K *

Lead the charge in delivering exceptional services to State and Local Government accounts. Drive strategic initiatives, enhance customer satisfaction, and support business development efforts while ma...

Pennsylvania, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$168K - $231K *

Drive transformation by partnering with cross-functional teams to design and implement effective product operations, ensuring alignment with strategic goals and enhancing organizational effectiveness...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$125K - $150K *

Join a team that's redefining sales excellence by driving revenue growth and market expansion for innovative SynBio products. Lead a dynamic team, develop strategies, and enhance customer experiences...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $250K *

Champion innovation by optimizing workflows and AI-driven operations to enhance efficiency across diverse business functions. Collaborate closely with teams to build scalable systems that drive real i...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Real Estate & Construction

$98K - $164K *

Champion client success by leading post-sale implementations and ensuring ongoing account performance. Collaborate with cross-functional teams to translate client needs into actionable insights, drivi...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$173K - $288K *

Empower growth and relationships in a strategic role focused on managing key accounts. Drive customer satisfaction and revenue retention through strategic collaboration and consultative selling within...

RemoteRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$220K - $260K *

Transform your career by leading product strategy and execution for payment solutions. Drive innovation in payment workflows, enhance reliability, and optimize operational efficiency while collaborati...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$171K - $243K *

Join us to lead strategic customer development in North America, driving revenue growth and market expansion. Oversee a high-performing sales team, foster key customer relationships, and collaborate c...

Rockville, MDRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$165K - $215K *

Shape the future of value-based payments by leading product strategy, overseeing team development, and driving market innovations within a collaborative, cross-functional environment...

United StatesRemote

1 month ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $130K *

Lead the charge in managing district field service operations, driving profitability, and enhancing customer satisfaction through effective team leadership and strategic coordination across multiple r...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$325K - $375K *

Drive revenue growth by leading a high-performing sales team in the Mid-Enterprise segment. Shape strategies for customer acquisition and market penetration while fostering relationships and collabora...

Philadelphia, PARemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$135K - $160K *

Champion the future of K12 education by leading a dynamic Customer Success team. Drive strategic initiatives, foster executive relationships, and ensure customer satisfaction across the NORAM K12 land...

United StatesRemote

Reposted 3 days ago

  •   Less than 5 years exp.  •   Information Technology

$161K - $190K *

Drive strategic planning and scheduling for large-scale capital programs, focusing on data center delivery. Lead teams, establish best practices, and influence stakeholders to ensure successful projec...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Real Estate & Construction

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.