Position SummaryThe Executive Director of Expansion is responsible for strategic planning for business growth and development for the organization. Contributes to company marketing and growth strategies. Responsible for driving increased sales including networking, prospecting, speaking engagements, sales presentations, follow-up, closure, maintenance of sales data systems and appropriate handoff to operations for successful Chaplain Care ministry. Conducts market research and generates sales analytics to report organizational growth.
Essential Functions and Responsibilities• Upholds the Mission, Vision, and Core Values of Marketplace Chaplains in day-to-day activities.
- Provides direction and development to staff. Develops and reviews key performance indicators, metrics, and reports to devise solutions or improvements.
- Makes quality decisions to advance the business and ensure the fiscal health of the organization.
- Works to define prospective companies by country, division, and target cities. Provides tools, resources, and training to support the team. Develops and updates the platform of information needed for client acquisition, background information and hand-off to operations.
- Maintains an ongoing network of client contacts by seeking regular input from all available sources (staff, clients, friends of the ministry, network groups, strategic affiliates, media stories, etc.) Schedules service proposal meetings and secures all prospective company information necessary to complete service proposal and letter of agreements. Maintains regular, routine communications with clients and potential clients through email, correspondence, phone calls, or meetings.
- Develops and maintains meaningful relationships with client leadership.
- Represents Marketplace Chaplains within the zones of operation, as appropriate, through speaking engagements, media interviews, trade shows, etc.
- Maintains awareness of new laws, regulations, and contract trends to determine the potential impact on the business. Audits existing contracts and oversees contract modifications.
- Oversees the process of determining the priorities, projects, and future directions of the organization's business development and sales functions. Provides guidance and counsel in the examination and definition of objectives for existing and/or proposed business plans.
- Establishes and implements short- and long-range regional goals, objectives, strategic plans, budgets; monitors and evaluates programmatic and operational effectiveness, and effects changes required for improvement. Ensures the implementation and compliance of organizational policies and procedures.
- Participates in the conveyance of client reports.
- Performs miscellaneous job-related duties as assigned.
- undefinedRequirements1. Bachelor's degree or in business, marketing, or related discipline; 5 years of directly related experience in a nonprofit or faith-based organization; 3 years experience in a role overseeing business development, sales, marketing, or any combination.2. Experience in developing profitable strategies and implementing vision.3. Knowledge of current trends and developments in business development, marketing, client relationships, and sales. Knowledge and understanding of federal and state regulations associated with services provided.Knowledge of Digital Care Platform (DCP) and/or CRM systems to manage the sales process, forecasting sales, prepare budgets, conducting analyses. Strong analytical skills to identify trends and sales patternsDemonstrated ability to interact professionally with diplomacy, patience, and courtesy with diverse groups; ability to establish and maintain effective and cooperative working relationships while providing exceptional customer service. Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues. Skills and knowledge to provide strategic guidance and counsel in the assessment and development of existing and/or proposed practices and systems.Demonstrated excellent oral and written communication skills to communicate and interact effectively with leadership, colleagues, chaplains, employees, and visitors. Demonstrated experience in a fast paced, high-volume environment.Demonstrated skill in working independently and completing assignments with minimal supervision. Must effectively prioritize assignments to complete work in a timely and accurate manner under pressure of deadlines, and with frequent interruptions and competing priorities. Must be able to adjust priorities quickly, multitask and have excellent organizational skills.Demonstrated skill in analyzing information to define and follow up on issues or objectives. Ability to identify solutions and solve problems.Demonstrated computer proficiency using Digital Care Platform (DCP), CRM systems, Google Suites, Microsoft Office/365, or other equivalent software, internet, email messaging, and web-based software applications.10. Must have active state driver's license and state minimum auto insurance (state(s) where servicing clients).Preferred QualificationMaster's degree or MBA Work EnvironmentThis position operates in a professional air-conditioned office environment with exposure to fluorescent and LED lighting as well as VDT illumination. Noise levels are low to moderate. This position may require up to 50% travel, which can contribute to differing environmental changes such as exposure to differing temperature extremes, noise levels, and exposure to varying light. Conditions of EmploymentMust pass a pre-employment background check.Compliance with applicable vaccination requirements. This role is not generally eligible for remote work, telecommuting, virtual or home-based work.Physical Demands• Ability to sit for long periods, sometimes up to 3 9 hours at a time or longer if traveling.• Ability to make repetitive substantial movements (motions) of the wrists, hands, arms, and/or fingers.• Ability to communicate in written or verbal modalities to serve internal and external customers.• Ability to stoop, kneel, bend, walk, stand, and move about intermittently throughout the day to retrieve documents and collaborate with others.• Ability to walk up and down stairs, walk varying distances.• Ability to travel by car or plane as required by business demands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
