Director, Customer Experience Jobs in Washington, DC

Engage in strategic media planning to drive innovative solutions and lead cross-channel strategies. Collaborate closely with clients and partners, fostering growth and excellence in a dynamic, hybrid...

Shape and elevate corporate reputation through strategic communication, media engagement, and storytelling. Lead media strategy, executive positioning, and thought leadership while collaborating acros...

Lead the charge in transforming payments operations by overseeing execution, compliance, and team development. Drive operational excellence, enhance customer experience, and manage high-performing tea...

Engage with strategic customers, driving adoption and renewals while maximizing value and growth opportunities in a fast-paced environment. Collaborate across teams to ensure customer success and alig...

Lead the Client Services Division, overseeing operations for key House facilities. Drive strategic planning, staff development, and budget management while enhancing client service and navigating comp...

Empower an innovative Total Rewards strategy that enhances our global compensation, benefits, and compliance practices. Lead automation and AI initiatives while collaborating with executives to optimi...

Empower federal public policy and advocacy strategies to drive government engagement. Collaborate with internal teams and external partners to influence legislation affecting IT procurement and cybers...

Explore and advance federal advocacy strategies, engaging with Congress, federal agencies, and trade associations. Collaborate to drive outcomes in cybersecurity policy, IT procurement, and AI governa...

Lead the charge in developing employee relations strategies and policies, ensuring compliance and risk management while fostering a fair workplace culture. Manage a team of ER professionals and provid...

Join a team that's redefining Customer Success! Lead and mentor a diverse CSM team, creating data-driven strategies for our unique enterprise and scaled segments to enhance customer retention and expe...

Deliver transformative AI strategies to enhance operations, driving efficiency and innovation across the organization while ensuring responsible and ethical technology deployment for member-centric va...

Accelerate progress at a pivotal juncture in the accounting domain, defining and owning a modern, AI-infused platform for contractors across various financial maturity levels, while leading a talented...

Partner with us to lead a high-performing sales team, driving enterprise growth through strategic engagement and building strong client relationships. Excel in a dynamic environment by optimizing team...

Help us streamline revenue operations and enhance pricing accuracy. You'll optimize CRM systems, manage data hygiene, and ensure effective billing processes. Collaborate with Sales, Finance, and Custo...

Grow a diverse sales team by fostering a high-performance culture, coaching for success, and achieving strategic goals while ensuring customer satisfaction and operational efficiency through effective...

Lead the charge in redefining growth strategies across customer lifecycles. Collaborate with teams to create a unified, data-driven growth model that drives acquisition, retention, and monetization le...

Lead transformative enterprise IT services for domestic and international teams, enhancing employee technology and service maturity across multiple regions while driving strategic initiatives and oper...

Lead the evolution of a dynamic learning platform while designing scalable, impactful programs that empower every team member to excel. Join us in driving measurable growth through innovative enableme...

Transform the client service experience for Beauty & Wellbeing, ensuring on-time delivery and high-quality support. Collaborate cross-functionally to drive client success and optimize service executio...

Empower the future of digital banking by leading product strategy, aligning with corporate goals, and driving revenue through innovative solutions while ensuring compliance and efficient delivery for...

Drive complex software and hardware deployments. Manage multiple customer engagements, ensuring successful project delivery, finance oversight, and vendor coordination, while guiding technical teams t...

Inspire growth by leading HR strategies, building infrastructure, and fostering a positive culture. Oversee compliance, employee relations, and talent development while managing a skilled HR team to s...

Transform the marketing landscape by leading the strategy and execution of enterprise applications that optimize operations, enhance customer engagement, and drive measurable business outcomes across...

Lead and coordinate cross-functional service projects, ensuring alignment with business goals, timelines, and budgets. Utilize your expertise in project management and engineering to drive collaborati...

Drive stability by providing surge support for product launches and critical changes, ensuring effective execution and alignment across operations. Collaborate with teams to enhance readiness and swif...