Summary

The position is located in the Architect of the Capitol (AOC), Office of the Chief of Operations, Executive Director for Facilities, House Office Buildings, serving as the Director of the Client Services Division. Directs client services support functions for critical House buildings including the Rayburn, Longworth, Cannon, Ford and O'Neil House Office Buildings.

Duties

• Provide comprehensive administrative, managerial and strategic leadership responsibilities for the Client Services Division, managing approximately 350 employees across critical House facilities and programs.
• Oversee the Labor and Custodial Branch - Day and Night Labor and Custodial Sections, and Service Center Branch.
• Coordinate custodial and labor services and service center branch, advance objectives, resolve issues, and minimize any adverse impact on Congress, the jurisdiction or the AOC.
• Develop and implement comprehensive long-range strategic plans that align with AOC's overarching mission and congressional program objectives.
• Lead change by developing new insights into situations, questioning conventional approaches, encouraging new ideas and innovations, and designing new or cutting-edge programs/processes.
• Spearhead significant organizational transformation and process improvements, including developing comprehensive reorganization proposals, creating master plans for critical programs, executing strategic facility renovations and equipment replacements, and awarding and managing complex assessment contracts for operational optimization. Provide planning, analytics and business process reviews.
• Manage high-visibility, time-sensitive congressional interactions, including daily engagement with House oversight committees, developing nuanced options and recommendations, navigating complex political landscapes and resolving sensitive issues with diplomatic precision.
• Develop/justify congressional budgets requests in accordance with Zero-based Budget (ZBB) requirement, executes annual and multi-year appropriations, and provide analytics in response to Agency and Congressional inquiries.
• Oversee complex multi-million dollar budgetary and contracting responsibilities. Develop comprehensive Statements of Work, coordinate with procurement and Office of General Counsel, obtains stakeholder buy-in, and awards / manages multi-year and multi-million-dollar contracts.
• Develop internal controls to create a culture of accountability and responsibility and to improve efficiency and effectiveness.
• Provide direct supervision to two branch leaders and contract officer representative. Responsible for administrative, professional and technical supervision of staff. Assign duties and evaluate performance, while ensuring a mutual understanding of the performance standards. Set programmatic goals for staff and develop plans for project execution that minimize impact to the House community while facilitating timely completion of planned initiatives.
• Develop and implement comprehensive workforce development strategies to grow the knowledge, skills and abilities of employees. Provide employee skills enrichment through job related coaching, mentoring and training.
• Perform studies and reviews to understand and plan for organizational structure, policy, process, operations and financial implications. Assess the productivity, quality, effectiveness, and efficiencies of business processes. Recommend corrective action to improve recognized deficiencies by judiciously leveraging tasking teams and resources. Develop and lead implementation of strategic plans and oversees efforts to meet broader AOC strategic planning goals of internal/external customer-focused agency.
• Develop comprehensive reports regarding improvements or changes needed to reach current and future customer service strategic goals.

Perform other related duties as assigned.

Requirements

Conditions of employment

• You must be a U.S. Citizen.
• Your resume and question responses must demonstrate the competencies.
• You must meet the definition of specialized experience.
• You must be able to pass a drug test and background check.

To be employed by the Architect of the Capitol in a paid position, an individual must meet one of the categories below:

• A citizen of the United States;
• A person who is lawfully admitted for permanent residence and is seeking citizenship as outlined in 8 U.S.C. 1324b(a)(3)(B);
• A person who is admitted as a refugee under 8 U.S.C. 1157 or is granted asylum under 8 U.S.C. 1158 and has filed a declaration of intention to become a lawful permanent resident and then a citizen when eligible;
• A person who owes allegiance to the United States (nationals of American Samoa, Swains Island, and the Northern Mariana Islands, and nationals who meet other requirements described in 8 U.S.C. 1408); or
• A person who is currently an officer or employee of the Government of the United States.

Qualifications

You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on the OPM web site at General Schedule Qualification Standards.

Specialized experience is experience that has equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level.

Candidates for the GS-15 grade level must have at least 52 weeks of specialized experience equivalent to the next lower GS-14 grade level in the Federal service. Specialized experience is defined as having experience:

1. Providing strategic leadership over facilities operations and services;
2. Developing and/or managing multi-million dollar budgets and contracts;
3. Leading and/or supervising a large, diverse workforce;
4. Coordinating with high level stakeholders, including Congressional and/or executive level leadership;
5. Implementing large scale organizational changes and/or process improvements; AND
6. Meeting with bargaining unit representatives for employee related matters.

The ideal candidate possesses exemplary client service skills, the ability to resolve conflict and address challenging situations, and has experience developing a culture of customer service excellence. Experience in overseeing execution of budgets and complex contracts and experience in the hospitality industry is highly desirable.

Education

There is no educational requirement for the Equipment, Facilities, and Services series (1601); however, a Bachelor's degree or higher from an accredited college or university is highly desirable.

NOTE: Education completed in foreign colleges or universities may be used to meet the qualification requirements if the applicant can provide documentation indicating that the foreign education is comparable to that received in an accredited educational institution in the United States. It is the responsibility of the applicant to provide such evidence when applying for further information. Please visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html

Additional information

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

As a new or existing federal employee, you and your family may have access to a range of benefits, including medical and life insurance, flexible spending accounts and student loan repayment and forgiveness. Your benefits depend on the type of position you have-whether you're a permanent, part-time, temporary or an intermittent employee.

Selected applicants may be eligible to earn a higher annual leave accrual rate credit towards annual leave accrual based on prior non-Federal or uniformed service work experience. The amount of service credit will be based on specialized experience or qualifying experience that is provided on the applicant profile submitted. As such, if you are a new employee to the Federal Government or a rehire, it is important that you provide a work history that lists all directly related positions held, and it must include the dates of employment (month/day/year).

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.