Director, Customer Experience Jobs in Washington, DC

Lead the strategy and evolution of enterprise applications, focusing on Salesforce. Oversee a multi-disciplinary team, ensuring scalable systems and alignment with business processes across multiple d...

Transform customer experiences by serving as a strategic technical advisor, ensuring optimal adoption of enterprise solutions while driving growth and delivering tailored recommendations for complex e...

Join a team that drives innovation in product management by shaping a pivotal infrastructure. Collaborate across functions to create impactful customer experiences and leverage data insights for a sea...

Lead the product strategy and operations for a key financial tool that empowers over 400,000 students annually. Collaborate across teams to innovate and deliver solutions that enhance student access a...

Partner with us to lead our IAM team, ensuring secure access control and compliance through effective management, strategy development, and hands-on execution while driving team performance and collab...

Unlock potential by architecting innovative customer experience strategies that enhance service delivery at scale, directly influencing enterprise-level decisions and leading cross-functional collabor...

Empower our marketing strategy by leading a cross-portfolio effort to define market narratives, shape go-to-market strategies, and ensure cohesive alignment across teams to drive growth and adoption f...

Engage clients through strategic relationship management, ensuring satisfaction and retention while driving growth initiatives. Collaborate with internal teams to achieve client objectives and enhance...

Join us to lead and enhance strategic partnerships with services partners, driving program initiatives and improving operational efficiency across the organization to support enterprise growth in phys...

Champion operational excellence by leading the product support team. Ensure outstanding service delivery, streamline support processes, and advocate for customer needs while collaborating with enginee...

Accelerate progress at a leading customer success team by driving retention, engagement, and growth. Lead, coach, and inspire a group of managers to achieve revenue goals while fostering exceptional c...

Join as a Consulting Director to lead strategic engagements and drive growth initiatives, advising C-suite executives in healthcare. This pivotal role involves developing insights, delivering impactfu...

Help us drive client success by managing relationships, resolving issues, and identifying growth opportunities. Leverage your expertise in healthcare to enhance customer satisfaction and ensure effect...

Lead the design organization to craft user-centered experiences across mental health care. Empower teams to deliver strategic design solutions, shape business goals, and enhance clinical outcomes thro...

Drive sales enablement efforts to boost seller productivity, enhance pipeline generation, and streamline execution. Collaborate with leadership across departments to build and operationalize scalable...

Transform customer experiences by leading a high-performing Customer Success team. Collaborate cross-functionally, drive client value, and implement scalable strategies to enhance user engagement and...

Engage in transforming the workplace by leading change management initiatives, ensuring smooth adoption of new tools and processes. Collaborate with teams to enhance communication, training, and stake...

Empower the future of the trades by defining, owning, and delivering AI-driven product strategies that enhance operations for Exteriors contractors. Drive innovation from concept to execution while co...

Empower exceptional client experiences and retention by leading customer-facing operations. Drive operational excellence, team development, and strategic partnerships while fostering a culture of acco...

Lead a dynamic team in overseeing commercial real estate transactions, from lease negotiations to property disposals. Shape client strategies with expertise, manage workflows, and mentor staff while e...

Elevate our Customer Success strategy by leading a team that manages diverse accounts, optimizing engagement models, and creating data-driven solutions to enhance retention and support growth across a...

Lead the charge in managing the product lifecycle of technology solutions for tax services. Drive product development and align strategies to maximize value delivery while overseeing a dynamic team an...

Lead external communications strategy to enhance brand visibility and reputation. Collaborate with executives and teams to execute impactful PR programs across media channels, shaping narratives that...

Drive transformative IT strategies to scale technology operations, modernize systems, enhance security, and implement AI governance across the organization, partnering strategically with cross-functio...

Join a team that's redefining digital strategy to enhance user experience and brand consistency across diverse channels. Lead enterprise-wide digital initiatives and shape transformative strategies fo...