About the role:The Director, Global Service Partnerships oversees Samsara's service-delivery partnerships, with responsibility for building and scaling high-quality partner programs that support customer deployments and long-term success. This team supports Samsara's fleet and site installations, software integration, and implementation partners.
This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.In this role, you will:- Lead and develop the Partner Services team, including frontline managers and/or senior individual contributors supporting partner execution.
- Drive strategy and operational excellence across installation and services partners globally.
- Build scalable programs, processes, and quality standards that improve partner performance, customer outcomes, and deployment consistency.
- Partner cross-functionally with Sales, Customer Success, Support, Operations, Product, and Partnerships leadership to remove friction in the partner experience.
- Use metrics, partner feedback, and field insights to improve partner onboarding, activation, quality, capacity, and ongoing engagement.
- Ensure partners are equipped to support Samsara's expanding product footprint and implementation needs.
- Problem-solve as needed to streamline internal processes with customer success, sales, operations, product, finance and other cross-functional teams to simplify large scale deployments delivered by partners.
- Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Minimum requirements for the role:- 10+ years of experience managing partner relationships.
8+ years of combined program management, enablement, or operations consulting experience. - Excellent analytical, written, and verbal communications skills.
- Consistent track record of building and deploying external programs alongside sales peers to drive revenue.
An ideal candidate also has:- Experience within the fleet management or hardware deployment space.
- Familiarity with the commercial fleet space.
- Experience within Enterprise SaaS sales.
The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below.
Annual Base Salary
$132,160-$236,000 USD
Total RewardsAt Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you're ready to build for the long term and own the outcome, your journey starts here.
Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual's ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
