Director, Customer Experience Jobs in Springfield, VA

Drive strategic sales initiatives and foster partnerships, focusing on mid-sized and enterprise clients in the Salesforce ecosystem. Manage lead acquisition, sales process, and collaborate with teams...

Join a dynamic team to lead Solutions Consulting efforts, fostering talent and driving innovative strategies for customer success, while collaborating with cross-functional departments to enhance prod...

Empower a customer-centric culture by leading the design and execution of an innovative customer experience program. Collaborate across functions to achieve measurable improvements and drive organizat...

Empower customer relationships by minimizing churn through exceptional service, proactive account management, and strategic recommendations that align with client needs to enhance satisfaction and loy...

Lead the charge in driving enterprise growth by integrating business development, channel strategy, and revenue operations. Partner with cross-functional teams to implement data-driven strategies for...

Join a team that's redefining customer engagement through strategic CRM leadership. Drive innovative email and SMS campaigns while optimizing performance across our expansive product portfolio, shapin...

Lead and enhance a world-class post-sale enablement experience, driving customer adoption and retention. Collaborate with cross-functional teams to develop effective training programs, cultivate a hig...

Lead global order entry and billing operations, ensuring compliance and accuracy while overseeing transformation initiatives to enhance efficiency through automation and AI, driving strategic executio...

Drive manufacturing strategy and transformation initiatives to enhance operational resilience and modernization. Partner with executive leadership to shape a future-ready manufacturing network focusin...

Lead the charge in operational excellence for a client-facing support team, enhancing service delivery and relationship management for enterprise partners while driving a culture of high performance a...

Drive customer retention and expansion by leading regional account management, optimizing strategies with AI insights, and ensuring compliance while building and mentoring high-performing teams to del...

Drive impactful field marketing strategies that maximize revenue through events, aligning teams to achieve aggressive pipeline goals in a dynamic B2B enterprise environment. Oversee execution from pla...

Champion a vibrant People function in this hands-on role focusing on HR operations, compliance, and employee engagement within a high-growth technology environment. Lead initiatives that drive structu...

Grow your career with a dynamic role that shapes digital strategies, deepens client relationships, and delivers transformative solutions for major telecom clients, all while leading high-performing te...

Champion strategic resourcing by analyzing data and leading staffing initiatives. Drive operational efficiency, manage complex workforce demands, and enhance financial performance while fostering grow...

Shape the future of global deal strategies by leading a high-impact team focused on streamlining sales processes, enhancing quote-to-cash efficiency, and driving continuous improvement in complex comm...

Lead dynamic client management and growth initiatives, driving renewals and expansions while fostering trusted client relationships. Oversee a high-performing team, ensuring exceptional revenue retent...

Engage with major retailers by driving revenue growth in North America. Establish strategic partnerships, manage sales strategies, and ensure alignment across functions to enhance retail media operati...

Engage as a key leader overseeing a major enterprise SaaS program, ensuring alignment across multi-workstream teams, and building strong relationships with strategic stakeholders for successful implem...

Transform customer success by leading a dynamic team of CSMs, ensuring enterprise clients achieve their security goals while driving growth through effective coaching, strategic partnerships, and oper...

Reimagine supply chain excellence as you lead transformative initiatives, enhancing reliability and performance across various industries. Partner with executives to shape strategy, drive execution, a...

Join a team that's revolutionizing customer experience with AI-driven insights. You'll lead the design and execution of innovative listening programs to enhance customer engagement and drive organizat...

Tackle market insights and analytics to shape a customer-centric strategy. Collaborate with cross-functional teams to develop effective Voice of Customer initiatives, leveraging advanced analytics to...

Join us to evaluate and reshape client customer support operations, providing strategic insights and implementing tech-driven solutions for optimal service experiences while managing transformational...

Join us to transform customer service solutions! Utilize your expertise to optimize support operations, leverage technology, and lead strategic initiatives that enhance the customer experience while d...