Director, Customer Experience Jobs in Reston, VA

Drive impactful marketing initiatives by managing cross-functional projects that enhance visibility and efficiency while ensuring strategic goals are met and risks are effectively mitigated in a dynam...

Deliver exceptional customer success as you advocate for 750 diverse accounts, ensuring optimal product adoption and retention while building lasting executive relationships and driving proactive enga...

Champion customer success by leading a team in resolving complex support issues and managing escalations across multiple SaaS products, while driving performance and operational excellence...

Contribute to customer success by managing strategic Max accounts, ensuring executive alignment, and driving measurable business outcomes through automation strategy and operational excellence for gro...

Join a team that's dedicated to enhancing customer success in the dairy supply chain. In this dynamic role, you'll cultivate relationships, address client needs, and drive product adoption for enterpr...

Explore your potential as you lead product strategy and management, driving impactful K–12 educational solutions. Collaborate across teams to translate market insights into cohesive product roadmaps t...

Join our dynamic IT team as you manage and enhance network systems, providing expert technical support. Utilize your skills in troubleshooting, system installation, and security implementation to driv...

Drive operational excellence and service delivery improvements in Medicaid operations, collaborating with clients and leading a high-performing team to ensure regulatory compliance and innovate proces...

Elevate consumer engagement and retention by leading DashPass marketing strategies. Shape new member value propositions and drive innovative go-to-market initiatives that redefine user experiences and...

Join a team that's driving innovation across our Investment Platform. Collaborate with diverse stakeholders to enhance trading, billing, cash management, and client reporting processes, while ensuring...

Take ownership of defining and operationalizing a customer ROI framework across teams, fostering strategic growth initiatives through measurable value outcomes while enabling effective customer engage...

Lead the charge in Employee Relations for a complex 14-state region, guiding a team of ER Directors. Serve as a strategic partner to senior leaders, ensuring compliance, effective issue resolution, an...

Innovate external-facing initiatives with ownership from concept to execution. You'll navigate ambiguity, leveraging AI-first methodologies to build real solutions, shaping projects that matter to cus...

Champion strategic finance initiatives to optimize revenue and marketing forecasting for DTC and e-commerce channels. Collaborate with senior stakeholders to drive insights that enhance decision-makin...

Elevate engineering productivity by optimizing workflows, driving strategic initiatives, and implementing metrics that enhance delivery speed and quality. Collaborate cross-functionally, fostering an...

Unlock your potential by driving the operational excellence of web applications that enhance customer experiences and support business growth through strategic optimization and integration within a gl...

Grow your career with a leading investment firm as you drive business growth by fostering client relationships and delivering insightful market education across California. Leverage your expertise in...

Join a team that's dedicated to empowering healthcare providers by optimizing operations and enhancing practice success. Collaborate with leaders to drive strategic initiatives and ensure high-quality...

Engage in shaping the marketing strategy for molecular imaging, driving impactful campaigns and customer-driven initiatives to enhance healthcare solutions. Collaborate with innovative teams to delive...

Transform lives by leading impactful programs supporting Veteran mental health initiatives. You will manage a complex portfolio within a federal healthcare environment, ensuring effective communicatio...

Lead the charge in overseeing US HIM coding operations and drive strategic initiatives to enhance quality and compliance while managing vendor relations and client onboarding for optimal outcomes and...

Drive enterprise-wide program management by leading cross-functional teams to enhance delivery governance, risk management, and operational excellence across core technology domains, fostering innovat...

Join our team as a Corporate Pricing Manager, where you will optimize pricing strategies and data management to enhance operational effectiveness, drive growth, and support strategic decision-making w...

Pioneer contact center transformation by owning technical oversight and enterprise design across Genesys and Cisco platforms, driving quality in customer engagements and translating business needs int...

Engage in driving strategic metrics for cybersecurity and technology risk. Collaborate with stakeholders to improve reporting processes, develop metrics aligned with frameworks, and enhance delivery t...