Welcome to the Director, Customer Experience Category

This is your destination for finding a high paying Director, Customer Experience jobs. With a wide range of opportunities across various organizations, stepping up your career with a job that values your potential is within reach.

What Does a Director, Customer Experience Do?

A Director, Customer Experience is responsible for formulating strategies that shape the customer journey, driving customer satisfaction and loyalty. They work closely with other departments to enhance every aspect of the customer experience, from product development to marketing and sales.

The Path to Becoming a Director, Customer Experience

Typically, a Bachelor's degree, combined with extensive experience in Customer Service or a relevant field is needed to successfully land a Director, Customer Experience role. A deep understanding of customer behavior and excellent leadership capabilities are must-haves.

Why Choose a Career as a Director, Customer Experience?

A career as a Director, Customer Experience allows you to play a crucial role in shaping the customer journey. It's a challenging yet rewarding job that offers competitive pay and numerous growth opportunities.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$99K - $178K *

Transform employee experiences by leading Workday configuration and optimization initiatives. Collaborate cross-functionally to design scalable, compliant HR solutions that enhance operational efficie...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$142K - $177K *

Provide strategic leadership in pharmacy contract strategy and provider engagement, driving enterprise alignment and supporting scalable growth. Lead contract frameworks, compliance, and partnerships...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$148K - $274K *

Oversee and optimize service product lines, driving growth through collaboration and strategic implementation for MLTSS and Duals while ensuring compliance and quality standards are met across multipl...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $125K *

Champion exceptional customer care by leading enablement strategies that elevate team performance and learning initiatives, leveraging technology and analytics to drive quality, engagement, and operat...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$130K - $180K *

Lead cross-functional teams to identify AI opportunities, define product strategies, and drive innovation at scale. Foster a culture of experimentation while maximizing efficiency through empowered co...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$90K - $100K *

Champion customer success by strengthening relationships, ensuring satisfaction, and driving long-term retention while enhancing account value through strategic growth initiatives and collaboration...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $120K *

Join a dynamic team that drives customer success and operational excellence. You'll manage dispatch operations, onboard clients, and enhance systems while leveraging AI technology to streamline proces...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$70K - $95K *

Drive impactful marketing initiatives by planning and executing multi-channel campaigns. Collaborate with leadership and partners to enhance customer engagement, retention, and brand visibility in a d...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Healthcare

$165K - $200K *

Transform healthcare data environments by developing advanced cloud data platforms. Lead a technical team to innovate, assess, and build robust solutions that enhance AI deployment, effectively removi...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$78K - $95K *

Drive lifecycle marketing initiatives to enhance customer engagement and retention across digital channels, collaborating closely with clients and internal teams to optimize strategies, leveraging dat...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$80K - $130K *

Advance AP Reading operations by leading subject portfolio execution, ensuring accurate and timely scoring through effective workforce management and logistics coordination for both onsite and remote...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$92K - $186K *

Lead efforts in operational excellence by enhancing process efficiency and driving scalable growth within practice management. Collaborate with leadership to implement strategic initiatives and ensure...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Business Services

$120K - $150K *

Lead the charge in sales strategy and account management, driving growth and satisfaction across a dynamic territory. Collaborate with cross-functional teams to secure new business and enhance existin...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $192K *

Engage with cross-functional teams to drive service delivery excellence. Take ownership of account management and escalations while building strong relationships, ensuring swift resolutions, and align...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $120K *

Accelerate team success by managing project deliverables, mentoring staff, and ensuring high-quality outcomes within budget. Cultivate client relationships and drive business growth while fostering an...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$225K - $295K *

Reimagine product leadership by defining and executing the strategy for AI-driven legal solutions. Collaborate cross-functionally to enhance productivity and decision-making, transforming complex tech...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$176K - $264K *

Engage in end-to-end Product Management for the X-ray portfolio in North America. Drive strategy, optimize revenue, and shape product roadmaps through market insights, stakeholder collaboration, and i...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$90K - $120K *

Join a team that's reimagining client partnerships and driving strategic growth. Lead high-value client relationships, ensuring retention and expansion while collaborating cross-functionally to delive...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Business Services

$90K - $120K *

Partner with us to drive organizational effectiveness and shape the employee experience. As a Senior HR Business Partner, you will influence team success and lead initiatives that enhance high-perform...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Business Services

$90K - $95K *

Lead the charge in managing a team of Account Executives to foster relationships with state organizations, enhancing customer satisfaction while ensuring compliance with contracts and efficient projec...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$92K - $130K *

Transform the landscape of mental health communications by leading strategic marketing campaigns that promote public awareness and engagement. Collaborate across teams to craft impactful messages and...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$85K - $117K *

Champion operational excellence by leading the Client Care Centre team, enhancing client programs, and ensuring compliance with healthcare standards while fostering a collaborative work environment...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$150K - $200K *

Champion technical excellence in Solutions Engineering across the Americas, driving revenue and team performance. Shape strategic initiatives and partner with sales leaders to enhance customer engagem...

US-AnywhereRemote

Reposted 4 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$90K - $120K *

Lead initiatives that enhance BDR performance and streamline operations, connecting teams and systems to foster scalability and enablement, driving success through strategy and analytics to empower fr...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$105K - $141K *

Lead financial strategies and partnerships to drive impactful decisions, ensuring clarity and accountability in revenue management while operating independently to shape business insights for product...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What skills are needed for a Director, Customer Experience?question toggle

    Top skills for a Director, Customer Experience include leadership, strategic thinking, customer service, data analytics, and communication skills.

  • How much does a Director, Customer Experience make on average?question toggle

    While the salary can vary significantly based on the industry and location, a Director, Customer Experience can expect to earn a minimum of $100K annually.

  • Are there growth opportunities for a Director, Customer Experience?question toggle

    Yes. After a Director, Customer Experience, one can advance to senior roles such as VP of Customer Experience, or even Chief Customer Officer.

  • What industries need a Director, Customer Experience?question toggle

    Industries such as retail, telecommunications, healthcare, technology, and financial services often require a Director, Customer Experience.