Explore Director, Customer Experience opportunities for experienced leaders ready to shape how organizations serve and retain their customers. These roles typically combine customer strategy, operational leadership, and cross-functional influence to improve the end-to-end experience. Ladders features vetted professional jobs paying $100,000 or more, helping senior candidates discover customer experience leadership opportunities aligned with their expertise.
A Director of Customer Experience develops and leads programs that make customer interactions more effective and consistent. Responsibilities may include setting experience strategy, mapping customer journeys, overseeing service and support operations, analyzing feedback and performance data, and partnering with product, sales, marketing, and technology teams. The role often translates customer insights into measurable improvements in satisfaction, loyalty, retention, and business results.
Employers often seek leaders with experience managing customer-facing teams and delivering organization-wide improvements. Valuable strengths include strategic planning, customer journey design, service operations, data analysis, change management, communication, and executive stakeholder engagement. Depending on the company, familiarity with CRM platforms, voice-of-customer tools, customer success practices, or contact center technology may also be important.
Director-level customer experience professionals work across industries, including technology, financial services, healthcare, retail, and business services. With a record of improving customer outcomes and leading complex initiatives, professionals may advance to Vice President of Customer Experience, Chief Customer Officer, or broader operations and customer success leadership roles.
Search Ladders for Director, Customer Experience jobs and related senior leadership opportunities. Explore vetted roles paying $100,000 or more, compare requirements, and identify positions where you can use customer insight and operational expertise to make a lasting impact.
Director, Digital Product Portfolio Enablement
$199K - $269K *
Unlock potential by driving enterprise-wide digital product strategy, governance, and investment alignment in this pivotal leadership role. Collaborate across functions to enhance decision-making proc...
4 weeks ago
Director, Product Management | Virtual Cards
$230K - $286K *
Shape the future of our virtual card experience by leading a high-performing product team, driving user growth, and optimizing strategies to enhance customer engagement across all digital platforms...
Reposted 3 weeks ago
$150K - $180K *
Transform the future of supply chain data governance and AI integration. Lead the design and standardization of data models and AI agents, ensuring compliance and interoperability across systems while...
4 days ago
Vice President, Growth and Marketing
$275K - $325K *
Partner with us to drive impactful marketing growth by leading and optimizing our cross-functional marketing organization. You'll build teams and systems to enhance performance across channels, ensuri...
Reposted 4 weeks ago
$80K - $95K *
Lead client success initiatives by fostering relationships, driving growth, and ensuring optimal platform utilization. Collaborate cross-functionally to enhance client experience and achieve strategic...
Yesterday
Senior Program Manager, Technical Program Management
$110K - $130K *
Help us drive strategic initiatives by coordinating cross-functional teams, managing risks, and delivering executive-ready reports to ensure successful program execution and stakeholder alignment...
3 days ago
$68K - $105K *
Join a team that oversees complex programs, managing cross-functional projects and resources to deliver impactful solutions, while ensuring alignment with business objectives, quality, and budget cons...
3 weeks ago
Product Management Director - Protect, Connect and Watch
$170K - $240K *
Innovate your career by leading the product lifecycle and go-to-market strategies for security and monitoring solutions. Collaborate across functions to enhance client satisfaction and drive adoption...
1 month ago
Lead Director, Software Product Management
$144K - $288K *
Lead the charge in shaping the Security Automation portfolio, driving product strategy and user adoption while developing a high-performing team of product managers. Collaborate closely with engineeri...
2 weeks ago
Strategic Technical Project Manager
$150K - $160K *
Empower large-scale customer projects by leading multi-workstream implementations. As a key facilitator, you will align stakeholders, manage risks, and ensure solutions meet success criteria within ag...
Reposted 1 month ago
Director, Senior Corporate Counsel - Real Estate
$127K - $237K *
Join us to provide strategic legal counsel for retail real estate transactions, supporting store development and management. Leverage your expertise in negotiating leases and contracts while balancing...
Reposted 2 weeks ago
Director, Specialty Clinical Solutions- REMOTE
$143K - $243K *
Champion innovative clinical strategies in specialty pharmacy, overseeing services and solutions to enhance client value and outcomes. Collaborate with cross-functional teams to drive program performa...
2 weeks ago
$155K - $207K *
Elevate business performance by partnering with the CCO to drive customer retention and revenue growth through strategic analysis, operational excellence, and cross-functional collaboration, ensuring...
6 days ago
Senior Director, Revenue Operations
$150K - $180K *
Shape the future of revenue operations by leading cross-functional teams, optimizing processes, and driving strategic initiatives to enhance pipeline efficiency and forecasting accuracy in a dynamic e...
2 weeks ago
Associate Director, Field Launch & Change Surge
$145K - $270K *
Drive stability by providing surge support for product launches and critical changes, ensuring effective execution and alignment across operations. Collaborate with teams to enhance readiness and swif...
Reposted 1 week ago
Manager, Enterprise Sales | DX
$158K - $248K *
Transform sales performance by coaching a team of Enterprise Account Executives, driving revenue growth, and institutionalizing effective sales processes while fostering a culture of continuous learni...
Yesterday
Director, 211 Manufacturing Quality and Regulatory Affairs
$190K - $228K *
Drive enterprise Quality and Regulatory governance for U.S. operations, ensuring compliance with FDA regulations and overseeing manufacturing quality in the therapeutic radiopharmaceutical sector whil...
Reposted 1 week ago
$125K - $150K *
Take ownership of shaping the future of Enterprise Customer Education by defining strategies, leveraging data, and leading teams to drive impactful outcomes that transform client engagement and enable...
Reposted 4 weeks ago
Director, Learning Services Product Mangement
$171K - $321K *
Join a team that's redefining global Learning Services strategy and execution. Lead a multidisciplinary group to modernize digital learning, enhance customer engagement, and drive business growth thro...
2 days ago
$180K - $240K *
Drive customer success across the Americas by leading a high-performing team focused on retention, expansion, and satisfaction, ensuring operational excellence in both pre and post-sales experiences f...
3 weeks ago
Engineering Manager - Servicing & Fulfillment
$166K - $193K *
Lead and mentor a team of engineers while overseeing technical excellence and driving AI innovation in operational systems. Collaborate cross-functionally to deliver impactful features for post-purcha...
Reposted 4 weeks ago
Senior Manager, Software Engineering - AI
$190K - $215K *
Transform cloud-based engineering strategies as you lead teams in creating innovative AI-powered automation solutions, ensuring quality and scalability while promoting a dynamic and collaborative cult...
Reposted 4 days ago
$160K - $200K *
Lead and innovate Tapcheck's Customer Success strategy across support, onboarding, and account management, driving retention and revenue growth while developing a high-performing team in a fast-paced...
Reposted 3 weeks ago
Program Manager, Identity Security - Customer Success
$100K - $130K *
Champion customer success by designing and optimizing scalable programs that enhance adoption of identity security solutions, ensuring impactful training and resources for customer-facing teams...
1 week ago
$85K - $90K *
Join a team that's shaping the future of our Advisory platform. As a Product Manager, you'll drive product strategy, prioritize customer needs, and collaborate with cross-functional teams to ensure su...
2 weeks ago
What does a Director of Customer Experience do?
A Director of Customer Experience leads strategies and teams that improve customer interactions across the organization. The work can include customer journey planning, service operations, feedback analysis, and coordinating improvements with departments such as product, sales, and marketing.
What qualifications are common for Director, Customer Experience jobs?
Employers commonly look for leadership experience in customer experience, customer success, support, or service operations, along with strengths in strategy, analytics, communication, and cross-functional change management. Specific requirements vary by employer and industry.
Where do Directors of Customer Experience work?
These leaders work in many sectors, including technology, financial services, healthcare, retail, and business services. Their responsibilities and team structures vary based on the organization’s customers and operating model.
What is the typical salary for a Director of Customer Experience?
Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional roles paying $100,000 or more, so candidates can explore qualifying opportunities and review each listing for its compensation details.
What roles can follow a Director of Customer Experience position?
Potential next steps include Vice President of Customer Experience, Chief Customer Officer, or senior leadership roles in customer success, service operations, and broader business operations.