Director, Customer Experience Jobs

Explore Director, Customer Experience opportunities for experienced leaders ready to shape how organizations serve and retain their customers. These roles typically combine customer strategy, operational leadership, and cross-functional influence to improve the end-to-end experience. Ladders features vetted professional jobs paying $100,000 or more, helping senior candidates discover customer experience leadership opportunities aligned with their expertise.

What Does a Director of Customer Experience Do?

A Director of Customer Experience develops and leads programs that make customer interactions more effective and consistent. Responsibilities may include setting experience strategy, mapping customer journeys, overseeing service and support operations, analyzing feedback and performance data, and partnering with product, sales, marketing, and technology teams. The role often translates customer insights into measurable improvements in satisfaction, loyalty, retention, and business results.

Skills and Qualifications

Employers often seek leaders with experience managing customer-facing teams and delivering organization-wide improvements. Valuable strengths include strategic planning, customer journey design, service operations, data analysis, change management, communication, and executive stakeholder engagement. Depending on the company, familiarity with CRM platforms, voice-of-customer tools, customer success practices, or contact center technology may also be important.

Career Paths and Opportunities

Director-level customer experience professionals work across industries, including technology, financial services, healthcare, retail, and business services. With a record of improving customer outcomes and leading complex initiatives, professionals may advance to Vice President of Customer Experience, Chief Customer Officer, or broader operations and customer success leadership roles.

Find Director, Customer Experience Jobs on Ladders

Search Ladders for Director, Customer Experience jobs and related senior leadership opportunities. Explore vetted roles paying $100,000 or more, compare requirements, and identify positions where you can use customer insight and operational expertise to make a lasting impact.

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$199K - $269K *

Unlock potential by driving enterprise-wide digital product strategy, governance, and investment alignment in this pivotal leadership role. Collaborate across functions to enhance decision-making proc...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$230K - $286K *

Shape the future of our virtual card experience by leading a high-performing product team, driving user growth, and optimizing strategies to enhance customer engagement across all digital platforms...

New York, NYRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$150K - $180K *

Transform the future of supply chain data governance and AI integration. Lead the design and standardization of data models and AI agents, ensuring compliance and interoperability across systems while...

Sandy, UTRemote

4 days ago

  •   8 - 10 years exp.  •   Healthcare

$275K - $325K *

Partner with us to drive impactful marketing growth by leading and optimizing our cross-functional marketing organization. You'll build teams and systems to enhance performance across channels, ensuri...

United StatesRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$80K - $95K *

Lead client success initiatives by fostering relationships, driving growth, and ensuring optimal platform utilization. Collaborate cross-functionally to enhance client experience and achieve strategic...

Miami, FLRemote

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Help us drive strategic initiatives by coordinating cross-functional teams, managing risks, and delivering executive-ready reports to ensure successful program execution and stakeholder alignment...

RemoteRemote

3 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$68K - $105K *

Join a team that oversees complex programs, managing cross-functional projects and resources to deliver impactful solutions, while ensuring alignment with business objectives, quality, and budget cons...

Pennsylvania, USRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$170K - $240K *

Innovate your career by leading the product lifecycle and go-to-market strategies for security and monitoring solutions. Collaborate across functions to enhance client satisfaction and drive adoption...

United StatesRemote

1 month ago

  •   8 - 10 years exp.  •   Enterprise Technology

$144K - $288K *

Lead the charge in shaping the Security Automation portfolio, driving product strategy and user adoption while developing a high-performing team of product managers. Collaborate closely with engineeri...

Arizona, USRemote

2 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$150K - $160K *

Empower large-scale customer projects by leading multi-workstream implementations. As a key facilitator, you will align stakeholders, manage risks, and ensure solutions meet success criteria within ag...

Florida, USRemote

Reposted 1 month ago

  •   8 - 10 years exp.  •   Consumer Technology

$127K - $237K *

Join us to provide strategic legal counsel for retail real estate transactions, supporting store development and management. Leverage your expertise in negotiating leases and contracts while balancing...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$143K - $243K *

Champion innovative clinical strategies in specialty pharmacy, overseeing services and solutions to enhance client value and outcomes. Collaborate with cross-functional teams to drive program performa...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$155K - $207K *

Elevate business performance by partnering with the CCO to drive customer retention and revenue growth through strategic analysis, operational excellence, and cross-functional collaboration, ensuring...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Shape the future of revenue operations by leading cross-functional teams, optimizing processes, and driving strategic initiatives to enhance pipeline efficiency and forecasting accuracy in a dynamic e...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$145K - $270K *

Drive stability by providing surge support for product launches and critical changes, ensuring effective execution and alignment across operations. Collaborate with teams to enhance readiness and swif...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$158K - $248K *

Transform sales performance by coaching a team of Enterprise Account Executives, driving revenue growth, and institutionalizing effective sales processes while fostering a culture of continuous learni...

RemoteRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$190K - $228K *

Drive enterprise Quality and Regulatory governance for U.S. operations, ensuring compliance with FDA regulations and overseeing manufacturing quality in the therapeutic radiopharmaceutical sector whil...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Take ownership of shaping the future of Enterprise Customer Education by defining strategies, leveraging data, and leading teams to drive impactful outcomes that transform client engagement and enable...

CanadaRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$171K - $321K *

Join a team that's redefining global Learning Services strategy and execution. Lead a multidisciplinary group to modernize digital learning, enhance customer engagement, and drive business growth thro...

RemoteRemote

2 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$180K - $240K *

Drive customer success across the Americas by leading a high-performing team focused on retention, expansion, and satisfaction, ensuring operational excellence in both pre and post-sales experiences f...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Media

$166K - $193K *

Lead and mentor a team of engineers while overseeing technical excellence and driving AI innovation in operational systems. Collaborate cross-functionally to deliver impactful features for post-purcha...

United StatesRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$190K - $215K *

Transform cloud-based engineering strategies as you lead teams in creating innovative AI-powered automation solutions, ensuring quality and scalability while promoting a dynamic and collaborative cult...

Lehi, UTRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$160K - $200K *

Lead and innovate Tapcheck's Customer Success strategy across support, onboarding, and account management, driving retention and revenue growth while developing a high-performing team in a fast-paced...

United StatesRemote

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$100K - $130K *

Champion customer success by designing and optimizing scalable programs that enhance adoption of identity security solutions, ensuring impactful training and resources for customer-facing teams...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$85K - $90K *

Join a team that's shaping the future of our Advisory platform. As a Product Manager, you'll drive product strategy, prioritize customer needs, and collaborate with cross-functional teams to ensure su...

Philadelphia, PARemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Experience do?question toggle

    A Director of Customer Experience leads strategies and teams that improve customer interactions across the organization. The work can include customer journey planning, service operations, feedback analysis, and coordinating improvements with departments such as product, sales, and marketing.

  • What qualifications are common for Director, Customer Experience jobs?question toggle

    Employers commonly look for leadership experience in customer experience, customer success, support, or service operations, along with strengths in strategy, analytics, communication, and cross-functional change management. Specific requirements vary by employer and industry.

  • Where do Directors of Customer Experience work?question toggle

    These leaders work in many sectors, including technology, financial services, healthcare, retail, and business services. Their responsibilities and team structures vary based on the organization’s customers and operating model.

  • What is the typical salary for a Director of Customer Experience?question toggle

    Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional roles paying $100,000 or more, so candidates can explore qualifying opportunities and review each listing for its compensation details.

  • What roles can follow a Director of Customer Experience position?question toggle

    Potential next steps include Vice President of Customer Experience, Chief Customer Officer, or senior leadership roles in customer success, service operations, and broader business operations.