Extend

Engineering Manager - Servicing & Fulfillment

Extend • $166K — $193K *
US-AnywhereRemote in United States
Technical Services
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 10+ years of software development experience, particularly in high-volume transactional environments.
  • 3+ years of leadership experience directly managing engineering teams.
  • Strong expertise in service-oriented and microservice architectures, especially in reliability and data integrity.
  • Proficient with cloud-native solutions and infrastructure as code, particularly on AWS.
  • Demonstrated success in collaborating with cross-functional partners to deliver impactful features.
  • Experience building and nurturing high-performing engineering teams across various experience levels.
  • Familiarity with AI tools in engineering processes and their application to workflows.

Responsibilities

  • Coach and mentor engineers to foster career growth through targeted development plans.
  • Provide architectural oversight for scalable, high-quality software solutions.
  • Collaborate with product teams to define roadmaps and ensure effective problem-solving.
  • Oversee delivery of complex projects utilizing Agile methodologies.
  • Create a collaborative environment empowering engineers to take ownership and innovate.
  • Drive strategic AI adoption and capability development within the team.
  • Ensure operational excellence with standards for incident response, monitoring, and testing.

Benefits

  • Collaborative environment with a diverse team.
  • Full medical, dental, and vision benefits.
  • Stock options in a rapidly growing startup.
  • Generous, flexible paid time off policy.
  • 401(k) plan with financial guidance from a reputable firm.
Full Job Description
What You'll Do:
  • People Development & Mentorship: Actively coach and mentor a team of engineers, fostering their career growth through personalized development plans, regular 1:1s, and actionable feedback loops.
  • Technical Excellence & Oversight: Provide technical guidance and architectural oversight for event-driven, service-oriented systems that power claim servicing, refunds, exchanges and reverse logistics, ensuring the team builds scalable, maintainable, and high-quality software.
  • Product Partnership: Collaborate closely with Product Managers, Designers, and Operations leaders to define the roadmap for claim servicing and fulfillment, translate business requirements into technical specifications, and ensure the team is creating the right value and solving the right problems related to post-purchase customer experiences.
  • Delivery & Execution: Own the end-to-end delivery of complex features and projects utilizing Agile methodologies and an AI-native SDLC to maintain a predictable shipping cadence while balancing speed, quality, and operational impact.
  • Culture: Cultivate a high-trust, collaborative environment where engineers are empowered to take risks, share ideas, and drive outcomes, with a strong sense of ownership over the reliability and usability of our post-purchase flows.
  • AI Adoption & Innovation: Drive the strategic adoption of AI across the team by championing an AI-native SDLC while also partnering with product teams to define and deliver AI-native product capabilities.
  • Operational Excellence: Drive the team's operational standards-including on-call rotations, incident response, monitoring, alerting, and automated testing-to ensure the reliability, performance, and correctness of claim fulfillment flows.
  • Process Optimization: Continuously evaluate and improve engineering workflows (e.g., planning, solution design, CI/CD pipelines, code review processes, sprint planning) to remove bottlenecks, increase developer velocity, and ensure quality.
  • Stakeholder Communication: Serve as the primary point of communication for the team, effectively managing expectations with leadership and cross-functional partners regarding timelines, tradeoffs, risks, and capacity allocation.

What We Are Looking For:
  • 10+ years of experience in software development, including building and operating production systems in high-volume transactional domains (e.g., e-commerce, payments, logistics, insurance, or post-purchase/claims flows).
  • 3+ years of experience as an Engineering Leader (Manager, Director, or equivalent) directly managing engineers and owning delivery for a team or product area.
  • Deep understanding of service-oriented and microservice architectures, with practical experience designing event-driven systems that prioritize reliability, observability, and data integrity across distributed services.
  • Experience with cloud-native and serverless architectures and infrastructure as code, ideally on AWS (e.g., Lambda, API Gateway, DynamoDB, SQS/SNS, Kafka, CDK or similar).
  • Demonstrated ability to partner with Product, Design, and Operations to define roadmaps and ship impactful features in complex business domains.
  • Proven track record of building, growing, and leading high-performing engineering teams, including hiring, performance management, and mentoring across experience levels.
  • Experience leveraging AI/LLM-based tools within engineering teams, and an aptitude for applying AI thoughtfully to operational and customer-facing workflows.
  • Strong cross-functional collaboration skills, with the ability to work effectively with stakeholders in Operations, Merchant Success, Risk/Fraud, to balance customer experience, operational efficiency, and financial outcomes.
  • Highly developed interpersonal and communication skills, with the ability to translate between technical and non-technical audiences, clearly articulate tradeoffs, and build consensus.
  • Experience fostering a culture of quality and operational excellence (testing strategy, CI/CD, on-call, incident management, SLOs) in systems that handle money movement, shipping, or customer entitlements.
  • Proactive leadership style: comfortable navigating ambiguity, identifying new opportunities, and driving initiatives from concept through execution.
  • Ability to lead and support engineers working remotely across multiple locations and time zones.

Expected Pay Range: $166,500-$193,500 per year salaried*

* The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience.

Life at Extend:
  • Working with a great team from diverse backgrounds in a collaborative and supportive environment.
  • Competitive salary based on experience, with full medical and dental & vision benefits.
  • Stock in an early-stage startup growing quickly.
  • Generous, flexible paid time off policy.
  • 401(k) with Financial Guidance from Morgan Stanley.

About Extend

Extended Stay America, Inc., headquartered in Charlotte, North Carolina, is the operator of an economy apartment hotel chain in the United States and Canada. As of December 31, 2019, the company owned and operated 557 hotel properties consisting of approximately 61,900 rooms and franchised or managed 73 hotel properties consisting of approximately 7,500 rooms. Prior to June 2021, when the company was acquired by Blackstone Real Estate and the Starwood Capital Group, it was publicly traded as a "paired share" with ESH Hospitality, Inc., a real estate investment trust and the owner of the hotels. As of 2022, there are 650+ Extended Stay America branded hotels. Extended Stay America was founded on January 9, 1995 in Fort Lauderdale, Florida by George D. Johnson, Jr. and Wayne Huizenga, both former executives from Viacom and its subsidiary Blockbuster LLC. The first two Extended Stay America hotels opened in August 1995 in Spartanburg, South Carolina and Marietta, Georgia. The company became a public company via an initial public offering on December 14, 1995. Extended Stay America acquired the extended-stay hotel chain StudioPLUS on April 11, 1997. The company also developed the Crossland Economy Studios brand as a budget extended-stay hotel brand. The 47 unit Crossland brand was sold to Westmont Hospitality Group for $285 Million in December, 2015.
Learn more about Extend
Industry
Information Technology
Founded
2017
* Ladders Estimates

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