Director, Customer Experience Jobs in New York, NY

Join a team that's driving transformation through innovative consulting solutions. Shape strategies that enhance business efficiency while collaborating with diverse clients to unlock their full poten...

Shape the future of customer engagement by defining strategic themes and insights for executive councils, fostering meaningful dialogues, and partnering with leaders across marketing and product teams...

Pioneer strategic people initiatives that enhance workforce effectiveness and align with executive business goals. Collaborate with leaders to transform talent strategies and drive organizational chan...

Lead enterprise Identity Security, modernizing access operations and governance while ensuring compliance across diverse platforms to mitigate identity risks and enhance security capabilities...

Accelerate growth by leading the sales cycle for enterprise solutions, engaging legal professionals from major law firms. Build robust relationships, manage multi-stakeholder deals, and drive revenue...

Innovate growth strategies for diverse commerce solutions. Lead transformation across retail, eCommerce, and emerging models. Empower teams to deliver exceptional client results, driving revenue and e...

Partner with us to drive the voice of two brands by creating cohesive content strategies that influence the market. Own all aspects of campaigns, collaborating across teams to build narrative, measure...

Lead the charge in defining brand narratives and content strategies for two innovative platforms, directly shaping marketing efforts and pipeline building, while overseeing creator partnerships and co...

Drive impactful change by optimizing product operations through collaborative process design, ensuring alignment and efficiency while fostering innovation and simplification across complex product tea...

Join a team that's redefining healthcare product management through innovative supply chain solutions. Lead cross-functional initiatives and shape the future of resilience in healthcare with strategic...

Drive strategic engagement as you lead omnichannel planning for key clients. Shape content and cultivate audience insights while mentoring junior talent, transforming data into impactful narratives th...

Lead the charge in omnichannel engagement strategy, crafting audience-driven narratives and strategies. Collaborate cross-functionally to enhance client connections, drive impactful communications, an...

Lead the charge in defining and executing enterprise data strategy, unifying diverse data layers to support AI-driven product features and governance, while driving collaboration across teams to enhan...

Drive customer success for our SMB segment by leading a hands-on team, enhancing retention metrics, and implementing strategic engagement initiatives to foster strong customer relationships and optimi...

Drive strategic client partnerships, lead a performance-driven team, and manage a portfolio of enterprise accounts to enhance patient access to critical therapies and ensure client satisfaction and gr...

Drive your career with a strategic role focused on enhancing project management standards and integrating enterprise initiatives. Collaborate with leaders to improve clarity, prioritization, and execu...

Champion a data-driven omnichannel strategy to enhance customer engagement across Oncology, Cardiovascular, and Neurology fields. Lead initiatives that optimize AI-driven personalization, overseeing e...

Join a team that drives strategic and operational excellence across functions, enhancing product impact. Your leadership will integrate insights, spearhead initiatives, and ensure alignment for succes...

Drive transformational improvements by identifying and implementing process redesign, automation, and AI solutions to enhance productivity and operational excellence across the organization...

Drive excellence in outsourced Member Experience operations, leading BPO teams to deliver high-quality patient care across various channels. Collaborate with stakeholders to streamline processes and e...

Take ownership of product strategy and execution by driving innovative development, informed by market insights and customer feedback, to create competitive health product offerings that align with bu...

Pioneer a robust Encounters submissions strategy to MassHealth and New Hampshire DHHS. Lead cross-functional teams, ensuring compliance and quality while driving continuous improvement and operational...

Optimize marketing operations by managing systems, data, and processes to drive pipeline growth. Lead HubSpot and Salesforce integration, oversee lifecycle reporting, and implement AI solutions while...

Drive strategic leadership in Employee Benefits design, ensuring competitive and compliant offerings that align with organizational goals. Collaborate with HR, Finance, and vendors across multiple reg...

Lead the charge in enhancing customer success initiatives by driving engagement, optimizing processes, and fostering strong relationships. Collaborate with cross-functional teams to ensure exceptional...